Trisec Review

I feel the need to inform you all of how delighted my wife and I with the service Trisec has provided us with.

Right from the off, the lovely lady on reception (I'm so sorry I didn't take your name down) was incredibly understanding and really wanted to help with our enquiry. One of our sensors was tripping the alarm in the middle of the night, every night, and so my wife called to report the problem. The receptionist advised that we'd be waiting approximately 10 days for an engineer to visit but would take our contact details down and would be in touch if there were any cancellations before this date.

The alarm went off again that night and I contacted the receptionist again to ask if an Engineer could help us turn the faulty sensor off so that we wouldn't be disturbed in the night. Sure enough less than an hour later, an engineer called and guided us through the process to disable the system so that the alarm wouldn't sound, fantastic news.

Two days on we received another call from the receptionist to say that she had somebody available to come and rectify the issue, 7 days before the initial estimated arrival date.

We can't thank you enough for what you've done.

During this uncertain period we expected longer waiting times but the service from Trisec and everybody involved has been exceptional.

We'll recommend you to anybody!

Mr & Mrs Sheppard

Good tidy job from James, even took away the old battery.

Excellent service, phoned with a problem, was put through to a engineer who was extremely helpful. They were not able to sort over the phone but we arranged a visit around my work and got my alarm up and running in no time. Could not fault the service, knowledge or staff. Would recommend them to anyone. Thanks for your help Mark, Dave P.

We have been a domestic customer of TRISEC Ltd for more than 12 years. They cover our home security alarm system and have also installed a comprehensive CCTV monitoring system. Over the years, Trisec has diligently and professionally serviced our system as well as replaced our older equipment with new. The experience, knowledge and knowhow of the TRISEC Team has proven them as first-rate and both Mark and James knowledge of related electronics is about as good as it can be. They will always endeavour to help when unexpected problems occur and do all they can to resolve it. Likewise, Office support from Trisec is brilliant, and given this is a small business, the customer will always receive dedicated and prompt attention.
For a security/alarm/CCTV system installation, maintenance, service or repair TRISEC Ltd has given us excellent service over many years and we have no hesitation in recommending them to all our family and friends.

Don't expect any customer service over the phone. Heaven forbid they can be helpful or interested in new business! An absolute disgusting attitude to potential customers.

Today we had a Home CCTV system fitted by Mark & Connor from Trisec. From the initial site assessment and quotation to the installation being carried out today, everything has been perfect. Both guys treated my house like it was their own, taking great care to carry out a seamless and tidy installation without unsightly wiring....they even went as far as hoovering up afterwards! I am completely satisfied with the system and have no hesitation whatsoever in recommending them if you're looking for a state of the art home security system. Very pleased, and you can quote me on that.