trilogyfragrances.comVery Poor Customer Service and Lack of Communicati...
Very Poor Customer Service and Lack of Communication
My experience with Trilogy Fragrances has been extremely disappointing and unprofessional. I was told on five separate occasions that my cologne order would be delivered, and each time those commitments were not honored. As of today, there has been no delivery, no clear answers, and no accountability.
Communication has been nearly nonexistent. When I call, no one answers, and my assigned representative, Ibrahima Diallo, has not responded to calls or messages in days. For a business relationship involving paid production, this level of silence is unacceptable.
Because of these failures, I was forced to miss my planned product launch for Black Friday, Christmas, and Valentine’s Day—three of the most critical retail periods of the year. This has resulted in financial loss, operational disruption, and damage to my brand timeline.
Reliability, transparency, and communication are basic expectations in any professional partnership, and unfortunately, Trilogy Fragrances has failed in all three areas.
I would strongly advise others to proceed with caution when considering doing business with this company.
