Trek Express Services Review

Great to have a driver pick us up after 5 days of walking. Great service and communication. Will definitely use again!

We are so very fortunate to live in our beautiful Country, and have people like Rory, who work so hard getting us safely to and from the Heaphy Track. This involves hours of driving for Rory and his team. Due to COVID19 restrictions and DOC contacting me saying we had to change our hut bookings, Rory, with only a days notice, was able to accommodate our change in starting date. Rory and Janet suggested a safe place to leave our cars and we headed off on a +2hr journey to Brown Hut. We enjoyed chats with Rory over this pleasant journey. Rory then completes a +10hr return trip to collect us at the end of the track, near Karamera. This time we were two of 17 people in the shuttle for return to Nelson. What a fun ride, so many laughs with other like minded people. Thank you Rory (and Janet), for ALL your assistance in making our transport in and out of the Heaphy Track easy and without incident. Highly recommend, 5 . Carmel

Booked a return trip for two from Nelson to Marahau and back. Janet was excellent at helping us book/pay online. When I called to confirm a few days before the trip she had the schedule right there and had all our details down, which was very reassuring. Bus was on time, driver (sorry, didn't catch his name!) was friendly, and ride was smooth. Excellent value for money as well, considering it's a 90 minute trip one way. Would happily recommend TrekExpress to anyone needing a ride to Abel Tasman park :)

p.s. Did you manage to get ahold of "Scott" who missed the bus that morning??

Really convenient and easy journey to Abel Tasman coast walk. Our driver Craig gave us great track advise and entertaining trip. The bag service was flawless. It made the hike super easy to plan and a no stress shuttle service. Craig was 11/10!

Easy organisation, great service, everything went smoothly. Thanks for making it easy!

These guys are amazing!! Highly recommend using them. Janet was so helpful when organising our trip and saved our life when we couldn t buy gas on Good Friday. Craig was an awesome driver, super friendly and gave great recommendations to us for the rest of our stay in Tasman. Had a beer at the Vic for you Craig! Can t rate this company highly enough!

Just to convey our thanks for excellent service to and from the Heaphy Track, and we were also dropped off and collected from our accommodation in Nelson - thank you for sharing the history of the area, as well as good old fashioned kindness and humour - not knowing the area made for stress-free start and end to a trip we had been looking forward to for many months - flawless and faultless, and we are so grateful , thanks, Peter Arda Olivia

We are a group of 7 and booked a shuttle with Trekexpress for our Able Tasman hiking track from Nelson to Marahua (start of our track) and return from Wainui to Nelson. Trekexpress also offered a free luggage storage service which we gladly took as some members in our group were travelling elsewhere after the track.

The return journey was where the problems started. After 5 days of hiking we were all looking forward to some food and rest. Our shuttle was supposed to pick us up at 1.30pm and by 2.00pm when it still hadn't arrived we were starting to get a bit restless. We called Trekexpress and Rory (the owner) apologised and told us it was a busy day for them and the shuttle should arrive soon. Our transport did arrive about 10 minutes later but to our surprise it was a bus and we could see there was around 20+ other people that were also waiting for the same bus. The whole journey back took over 4 hours with multiple stops (at Marahau, Mapua, Nelson Airport, and once turning back as the driver forgot a passenger).

Not only that but when we reached we found that the luggage we left with them which was referred to as a "free luggage storage service" was all dusty and 2 fabric bags with clean clothes got wet along with the clothes inside. In the end a supposedly 2 and a half hour journey took almost 5 hours to complete including the late pick up and along with that, dusty and wet bags we thought would be safely stored for us.

Rory was in no mood to compensate us for our time wasted only offering his apologies and saying it was a busy time of the season and if we were not happy to not travel with them again next time. And his explanation for the dusty and wet bags were that it is expected as it was a "free service".

The trip back from Trekexpress has left a sour note on what has been an amazing experience for us. I don't know how Rory is able to justify charging $55 a head for the one way trip back for a service that is not chartered and can only be described as worse than any public bus transport.

I would advise any other groups that are thinking of travelling with Trekexpress to look elsewhere, you will not be getting a direct service as Rory will try to squeeze as many people in one trip as he can without being transparent as to how many stops there will be and the extra amount of time it will take while still charging a premium price. You will also have to deal with a boss who is not willing to work with his customers to resolve issues brought to his attention and only comes up with silly excuses.

He also operates Nelson Lakes Shuttle which for the same price apparently offers a chartered service with the blurb - "You choose where you need to go and when, specific chartered journeys adapted especially for your needs operating to your own schedule, not ours".

Really appreciative of the great service back to Nelson from our trip in Kahurangi NP :) Thanks for the help, would definately recommend the service.