I recently purchased a trace elemental instrument ...
I recently purchased a trace elemental instrument from TE Instruments and I must say, I had mixed feelings about the overall experience. On the positive side, their website was user-friendly with a clear layout and easy navigation. I was able to find the information I needed about their products relatively quickly. However, I found the customer service to be lacking. It took longer than expected to receive a response to my inquiries and when I did, the answers were not always helpful or thorough. Additionally, the shipping process was quite slow, which was frustrating as I needed the instrument urgently. In terms of the product itself, it performs adequately, but nothing extraordinary. Overall, I would rate my experience with TE Instruments as average. There is room for improvement in terms of customer service and delivery speed.