My friend and I played this course in June 2018 at...
My friend and I played this course in June 2018 at a 6:50 AM tee time during a week long golf trip in San Diego and Scottsdale. We played a lot of great courses from Torrey Pines (North and South) to Wickenburg Ranch and Kierland. We were very much looking forward to TPC Scottsdale because of its reputation.
We were severely disappointed. The course conditions were very bad. There was dead grass everywhere on the greens, fairways and tee boxes. I was actually embarrassed for my friend who flew all the way from South Carolina to play this course. It was our most expensive round of the week outside of Torrey Pines. After the round, I provided feedback on the survey they e-mailed out.
A few days later, I received an e-mail from Andy Silcox who is the First Assistant Golf Pro at TPC Scottsdale. Andy apologized for the conditions and offered 2 rounds of golf at the rate of $33 valid in the months of August and September with very minimal restrictions. I was excited about the amazing customer service here.
Here's where everything goes south. In September, I e-mailed Andy asking to book a tee time 6:50 AM on 9/29/18. He informs me that the minimal restriction is Saturday mornings from 6:30-10:00 AM. No problem. I replied asking for Sunday 9/30/18 at 6:50 AM which should meet his minimal restriction. Andy then replies back that there will also be a 7 day booking window. I expressed my frustration to Andy and asked him to please give me ALL of the "Minimal Restrctions." He replies that the restrictions are 7-day Booking window and Avoid Saturday mornings from 6:30-10 AM. Everything outside of those two restrictions has the green light.
On Sunday 9/23/18, I e-mail Andy asking to reserve 6:50 AM on 9/30/18 as it meets his "Minimal Restrictions." He replies that they have an outing on Sunday morning but 2 spots available at 11:50 AM that he has reserved for my guest and I. It's important to note that I can clearly see that there were three tee times available at 6:50, 7:00, and 7:10 AM that morning and it was not in fact booked up. I'm beyond irritated at this point as I tried calling Andy several times on 9/24 and 9/25 and he did not answer or return my phone call. I called the pro shop and explained the situation and they moved my tee time to 6:50 AM on 9/30/18. Success right?! WRONG.
I finally get a phone call from Andy Silcox and he asks me to explain what's going on and why I changed the tee time from 11:50 AM to 6:50 AM. I explained that I had been trying to get ahold of him and reminded him of the minimal restrictions that he gave me were 7-day booking window and avoid Saturday mornings from 6:30-10 AM. He confirmed that those are in fact the minimal restrictions. Then I said, Sunday at 6:50 AM meets those minimal restrictions right? Then he explained that he can't honor the discounted rate because that's a $200 tee time. Which according to Golfnow when I looked the 6:50 AM and 11:50 AM tee times were exactly the same price at $200. I then asked are you changing the minimal restrictions again? He replied "No, I'm just telling you I can't honor that tee time." I replied, "I don't understand. This tee time meets all of your minimal restrictions. It seems to me that you're changing the minimal restrictions again." He replied, "be that as it may, you're entitled to your opinion but the minimal restrictions have not changed." I'm extremely disappointed now and he offers to refund my money from June in lieu of booking a discounted tee time. I took the refund.
I will NEVER play here again and will never recommend any play here. Andy Silcox and TPC Scottsdale made it very clear that MONEY was their main priority here and Customer Satisfaction/Experience was a secondary priority. Save your money and play at much better public courses like Troon North, Quintero, Boulders, Grayhawk or Wickenburg Ranch. You won't be disappointed with any of those.