I bought Toyota Avanza 1.3E A/T last Dec. 2013 after 2 months an agent called me that the plate number is available. I am from Davao so I fly to Manila. When I arrived at Toyota Makati they can't find the plate number so they apologized only. I left Manila without my plate number. I follow up many times and even called Toyota Motor Philippines for help but until now I don't have my plate number. Where shall I complain? This is too much!
Very bad service. I sent my car for repair and they haven't finished the work. It has been over a month now. They said additional documents were needed from the insurance (which were already provided). It's so hard to contact their service center. Even when someone does answer, they will redirect you to people who cannot be reached and not do anything to assist you. I haven't talked to anyone who can actually help me as they will always redirect the call.
Entered the front door, stood around looking at the cars for half hour but no body come to serve us?? (There is staff everywhere, chatting, playing with there mobile phones) when we finally flagged down somebody to help us, we were referred to another staff as they didn't deal with used cars. Waited another half hour before somebody came down to explain the person in charge of that department has gone to lunch!!!! Then we waited an hour before we could speak to the staff in charge of used car to be told the car they advertised on the internet has already been sold but haven't been updated on the internet site!!!!!! Never will you earn my money.
Worst customer service call for applying an internship. No follow-ups, so you better get ahead and remind them. HR cs are not trained to answer calls with politeness as if they want to end the conversation; preparedness to convey message is a flunk as they don t know what to do. With all due respect, I don t recommend any internahips here, never.
3 days to diagnose a check engine light. 3 days!!! incredible.
Always a pleasure being here. Comfortable and they offer complimentary coffee/juice/water however you wajt it
My family bought our Innova in 2009. They keep close relationship with us and they have been keeping our car in tip-top shape since 2009. The car still looks brand new. Generally, I can say that this dealership is one of the best. Looking forward to buying another car from them.
Love the service! I've bought all my cars from this dealership since 2009. Never had a problem.
the place to be if you want to have your first car. especially the aftermarket support from the service advisors are great!
Fast service, EVERYONE was helpful and courteous and there is free brewed coffee, juice and water being served by a waiter. Really excellent service.
Fast transaction.. Good people,, nice accomodation,, thank you toyota
So much better experience compared to the one in Pasig.
With regards to customer service, 5star. The people, specially the service advisors are friendly and accommodating.
It is free for the qoutation other toyota outlet are having charge of 1k like toyota shaw
I am very disappointed with this dealer and the Sales Rep assigned to me. Ever since I got my Fortuner from them back in November 2, 2017 (invoiced October 30, probably because the Sales Rep was catching up on his October quota... although he was already on vacation before the All Saints Day holiday and did not want to deliver anymore), I never heard from them anymore. No. After-sales. Customer Service. Whatsoever! I had to follow up for my copy of the OR-CR (texted, but no reply, so I had to call up), no reminder whatsoever for PMS schedules, and I had to follow up several times for my LTO plates (texted, but no reply) until it turned out it had been available for quite some time already. They sent it to me yesterday, the same day of my last follow up, via Grab express... charged to my account. 1 star is being too kind..
The All great dealership of all cars, insurance as difficult many great & all yourself of all fortuner.
Slow response on their service department. I have called many times just to check the status of the car repair. My call has been transfered already but still no one answers the call.
Clean restrooms, great customer lounge, canteen food is value for money.
toyota.com.ph
