toyota knoxville Review

The staff was extremely friendly and did I fine job on my van!

Was very pleased with the service. I had an issue with the sliding door that wasn't scheduled in the appointment but they went ahead and took the time to look into it and fixed it. The rep was friendly and even gave a great recommendation for a restaurant to try since we were leaving for lunch after the service.

Sales staff friendly & patient,went out of their way to be helpful,the guy at the detail shop on the other hand not so much,he could use some people skills,we won't deal with him again.

Unprofessional sales techniques of undisclosed fees. I specifically asked if the price included any other fees, and was told "No", only tax, title, and license. Shame on me for not reading every single line, but I trusted the sales rep. My surprise when I pulled my paperwork for taxes and realized they stuck on a 489.00 "processing fee", of which was never disclosed verbally. At least Rick McGill Toyota had the professional and moral sales team to quote tax, title, license, and processing fee EACH time price was discussed. Wrote to the GM at Toyota Knoxville twice with no response to date. I would never pay a "processing fee" and would never have purchased my car at Toyota Knoxville had I been advised of the fee during the sales process. Check around before you purchase at Toyota Knoxville.

My experience with Toyota of Knoxville is limited so I am hoping this is not the usual experience. I dropped my 2017 highlander off with them right when they opened. The vehicle would periodically have an issue where the rpm's would become erratic and on occasion die at stop lights. They kept it all day. They finally called and asked if I had been over filling the gas tank. I insisted that I never do that because I know that can damage the charcoal canister. We hung up. They called back and said the fuel trims seem to be coming back to normal and it may have been a program issue. That weekend the car started acting up again. Took it back in and this time they seemed pretty confident that I had been overfilling the tank and that I would need to pay around $800 for a new charcoal canister. I insisted that I did not do that and it must be something else. They came back and said well if it's not that it must be a valve in the gas tank and that I would need a whole new gas tank at a tune of around $2800. So if it's not one thing it's the other... Sounds like they are stabbing in the dark here... This all seemed crazy to me. The car was still under the 60k warranty but since it was emission related it was not covered. It seemed like they were guessing at what was wrong so I declined having it fixed. That turned out good because after a little internet searching and testing the purge valve solenoid (taking all of 15 minutes to remove and test with a battery). I found that it was sticking open. The longer it was engaged the longer it would stick. So what Toyota of Knoxville could not do in 2 days I, a non-mechanic, did in no time at all. That is insane. What would have happened if I spent the $800 just to find that they were wrong. Worse yet what if I spent the $2800 for no reason whatsoever. The actual faulty part cost me $60 OEM and can be replaced in less time than it takes to change windshield wipers. How can two of their mechanics both come to the same faulty diagnoses. My guess is the 2nd one just read the notes from the previous visit and did not take a 2nd look. There are only a handful of components on the EVAP system. Why not check each one before assuming that it must be the most expensive components that are failing. This is unacceptable. I really hope that this is not the normal experience. At a time like this with so many people out of work the last thing anyone should be doing is shelling out big bucks for guesses on what is wrong.

Very disappointed in my service today. I called to make an appointment a week ago because I was told Toyota could handle what I need addressed with my Jeep that I bought from them 8 months ago. I asked specifically if there would be an issue reading information because it's a Jeep. I was told it would not be a problem. I drove an hour and rearranged other commitments just to be told there is an issue reading codes because it's a Jeep after I was kept waiting over an hour.

Toyota of Knoxville was very professional and treated me like Royalty from Start until finish. Raylee was my Salesman and he was very knowledgeable and didn t use high pressure sales tactics. if your looking for a great dealership with great cars and prices look no further than Toyota of Knoxville!!!!!

They completed my towed vehicle the first day I had it there. The prices were great.

Excellent service and communication from the collision center. Worked very well with my insurance company also.

They are courteous and give great service! They communicated frequently about my vehicle. Would recommend this dealership!

The team in the service department work well together. I m always greeted warmly and received individualized care. They go above and beyond.

Thank you Vann for knowing exactly what we want and getting us on our way! Will be enjoying our new 4Runner for a very long time.

I felt very comfy and relaxed while waiting for my car to be serviced. Every one was so friendly and professional

Professional and courteous but very busy and hard to deal with

Best car buying experience me or my wife has had loved it will buy my next car there

I dropped my car off and was driven back to my job. I had a text about an hour later saying my car was ready. I texted back asking if the taxi service could pick me up at 11:30. The driver got there about 11:40 to take me back to Toyota. I signed my papers and was on my way!! Very friendly staff.

A little over a month ago, I bought my third vehicle from Toyota Knoxville. They are without a doubt the best dealership I have dealt with. I didn't plan on buying from them this go around simply because I was looking for a Jeep, but after the headache and run around that I got at a couple other dealerships I was thrilled when I saw they had a "used" Wrangler on their website. As always, the sales staff was knowledgeable, helpful, and cooperative and I couldn't be more thrilled. Eric was great and answered any questions I had before and after the sale. It's wonderful to go to buy a car without the salesman directing every question at my husband instead of me and not being made to feel like by my trying to make a deal that I was being "difficult." Thank you to everyone there for making it a great experience every time.

Terrible experience. Don't rent a car from this disorganized mess. Mine had a crack in the windshield from a rock chip that I didn't notice until driving off the lot, so now my "free rental" is going to cost me $500. Go somewhere else if you want customer service!

Update: HAHA sorry $1200 to replace the windshield. Please don't go to this dealer.

Multiple attempts to scam me into not receiving prorate credit on tires that did not make it to their mileage warranty. Details below.

Several months ago - I went in for a oil change and rotation. Received a call while the car was being serviced to let me know that the tires were due to be replaced. When I asked about a mileage prorate (there were about 20k miles on 55k mile warranty tires), they said "oh nevermind, the tires are still good". It is important to note that since I didn't buy new tires, they elected not to rotate the tires.

Two weeks ago - went in for another oil change, asked about the tires, and they said they are still fine.

Two days ago - I went and bought a tire gauge on my own to see what was going on with these tires that were due to be replaced ~7.5k miles ago but are now just fine. They were all at 2/32", a critical level. I went back to the shop and asked to replace them, and to provide some prorate credit. They said they would check.
I waited about 10min and Chris C. came out and let me know that they checked the tires and they were at 4/32" and 5/32". After discussing this several times, I had to ask Chris to follow me into the shop and show him with my own tire gauge that they were in fact at 2/32". He said that my gauge might be faulty (haha). He went and got his own gauge and saw it was not faulty. It wasn't until this happened, that they were going to give me any prorate credit, and even at this point, they were trying to pull one over on me by saying they couldn't give credit because my car was out of alignment (I only have my car serviced here, if it was out of alignment why didn't you recommend we fix it?), or that the tires hadn't been rotated enough (see above where they elected not to rotate the tires).

In the end I received 38% credit for tires that had been driven for about 50%. I don't normally leave reviews, but I wanted to make sure everyone knows to not trust this service center.

I recently purchased a 2005 Toyota 4-Runner from Toyota Knoxville and I couldn't have asked for a better experience. I'm a first time buyer and the help and advice I received was priceless! The man who assisted me even came in on his day off to close the deal and helped me every step along the way. I highly recommend buying a car from here. The employees were first class and made me feel very welcomed! Thank you again Toyota, Knoxville.

Great experience! Ryan Hawkins is a wonderful salesman. We also loved Ryan the Car delivery specialist! Both were so friendly and very helpful! I've never been treated so well at a dealership before. A++++++

Had a great purchasing experience at Toyota of Knoxville staff was very knowledgeable and friendely had the pleasure of working with Ryan Milne a sales associate who guided me threw my buying process and never once gave me any sales pressure are family is very happy with are new Rav 4. A++++++

My Service Attendant was Barry and he was most helpful not only for the first service on my 2016 Tacoma but also on some issues I'm having with the the new drive train - new for 2016. He gave my some suggestion to follow through on. He was most helpful. Also the place was backup for service that morning but I still got out of there w/i two hours.

You guys are great and I like coming here. However, what s the point of me taking a appointment to get service done when I still would have to wait for more than 3 hours? Like break/rotor change shouldn t take this much time. P.s don t tell me there were other appointment because if there were you guys should sort them out.

Excellent service all the way around.Very pleased again.

We experienced terrible service. It seemed very disorganized in all departments. We had to go back 3 times to sign papers that they kept forgetting to have us sign. They did not send payoff for our trade in for over 2 weeks after we bought a car because they needed more paper work signed and never called to let us know. We had to call them after getting a call from the old bank saying we were 10 days past due because Toyota Knoxville never sent the check. I tried to call only get transferred around to 4 different people to find out why, and then I had to come back in a final time to sign more paperwork and pay an additional $14.50 fee. I asked why we had to pay even though we just bought a car from them, and they said it's a state requirement that they could not waive. Seriously? Terrible management and customer service.

This was my 1st visit to Toyota Knoxville. When I entered the service area, several of the service writers were singing. It created an upbeat feeling and was quite entertaining. In less than 2 minutes, I felt like I had known these guys for a long time (so the rapport building was excellent). I felt trust, confidence and pride for choosing this dealer. Work completed in half of the time I was quoted. I left a very happy customer.

We were very happy with our sales associate, Bob Avery, as he walked us through buying a new 2019 Rav4 Limited today! Very pleased, highly recommend Bob!

I bought a car from them in 2005. I took it in the other day and they wanted $98.00 just to look at it and were VERY rude about it! I will NEVER patronize this business again! I'll go to Fox or Airport Toyota from now on!

Was a 7.5 year customer, but finally had enough of the nickel and dime, and lack of loyalty service. The van driver treated me better than any service agent. Every oil change or service was treated like I d never been there before. Such long term poor loyalty service is symptom of substandard management. I won t be back. Overpriced and under-delivered.

Great service. Friendly staff. Not a long wait period. Reviews work that has been done. Easy appointments on line.

We recently purchased an 08 4Runner. All of our interaction with TOK was very professional. We dealt with Jim Glenn and Chris Nunley. Both gentlemen gave us excellent customer service to ensure we were satisfied with our purchase. We will definitely go back to TOK for our next vehicle purchase. Thanks! !

My 2008 Yaris now has 120,000 miles on it. The service for this make and model has been exceptionally affordable. This major service was accomplished quickly.

Quick turn around for an oil change. Friendly folks. The on line reservation system did not work. Assumed I made the reservation on line, then needed to make a change so I called and found out there was no on line reservation create.

What great service - Roberto in the "Detailing Group" was so great to work with he called several times to update me on the progress of the repairs on our Tacoma Truck. They scheduled the time and even had it ready ahead of when they promised it. Thanks!

This was my first experience with the service department a Toyota of Knoxville and it was fantastic. Chris Palumbo was extremely friendly, and helpful. He explained clearly what would be done and in what timeframe. He contacted me several times with updates on the progress of the service and lived up to all expectations.

I went alone and was told one thing but when I went back later with my uncle I was told something completely different. Great at telling me what I wanted to hear.

Bought my third Prius hybrid from Knoxville Toyota last week. Salesman was George Mosier and I was quite pleased with the whole experience.

The service representative was very professional and pleasant

The service professional was polite and explained everything well. Facilities were clean and welcoming. I wouldn t mind it being cheaper.

The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder how they have stayed in business as long as they have. The one star is for the salesman, Todd, who was the only one who would return phone calls when he said he would. The service writer, Shannon, tried to lie to me regarding another Toyota dealer. I left Joe multiple voicemails for a return call after I was told he would call me back that evening only to never receive any return calls period. The 30 day used car warranty is useless when it comes to major issues. Their techs claim the issues can t be found but another Toyota dealer found them and documented them. Andy s solution to my vehicle problem was to buy their extended car warranty. What good is that since you don t even honor your 30 day warranty? Everyone I spoke with tried to pass me off to someone else. I will tell anyone and everyone never to do business with this dealer.

We came here with the type of car we wanted in mind. We were promptly greeted by a wonderful man named Nitin. He was so kind and patient with us. Made sure we saw every option available and knew everything about the car we wanted before purchasing. He was never pushy or acted superior to us like we had the experience of 6 months ago when we first came here looking to buy. (that rude salesman, younger preppy looking white kid, is no longer there that we saw) Nitin answered all of our questions and was so gracious the entire time we were there. He made us feel like we were family and the most important people there. I do not know if we would have purchased here without his help. Best car salesman we have ever dealt with! We ended up purchasing a new 2019 Corolla SE with Nitin's help! We are extremely pleased with this experience at Toyota Knoxville and particularly with Nitin. He has made us Toyota Knoxville loyal customers!

Our overall experience with Toyota of Knoxville was the easiest car buying experience ever!!! Vann Vestal was our salesman and I HIGHLY reccommend him to anyone looking to buy. He was helpful and friendly and made our purchase unbelievably smooth. Thanks !
Missy S.

Waited for 30 mins just to be acknowledged. Apt time was 1:20. It's 4 pm and I am still here and have not even received any updates......... Also, this is for an issue that was supposed to have been fixed last time I was here and wasn't. I will not buy a Toyota again unless I move to an area where the service dept is not so horrendous. The ratings are mostly 5's or 1's by other people. I highly doubt the 5's are from actual customers, but instead Toyota people trying to raise their average rating of 1.

I am a first-time Toyota customer with Toyota Knoxville and am very pleased with both their sales and service.

Lee Townsend what can i say he is a GREAT SALESMAN!!! he was never pushy or tried to rush me and my wife showed me car after car in the RAIN!! Took the time to help me find what i was looking for. The next time i buy a car it will be from Lee Townsend please take note he would love to sell you a car just not on Sunday that is the day for his Grand-kids

Thanks again LEE you are the man!!!

I had a very pleasant experience with the salesman but when it came down to meeting with the manager he was very pushy. I stated several times that I needed to leave and would get back to them and he disregarding me to the point I had to walk out. Bad business practice and unprofessional to be so pushy.

I have purchased many cars from many dealerships over the years and absolutely hate the experience until Toyota of Knoxville. Riley greated me right away and was low key and allowed me to just look, he was with someone so Jared was given the difficult task of helping me decide on a vehicle. He is a friendly young manwho worked hard to not only sell a car but forge a relationship. He was professional, kind, and interested in making sure I got the car I liked, not just the one he wanted to sell. There was no tough negotiation tactics, finance was simple, no pushing of unnecessary warranty products, etc. And the lifetime warranty is no bullcrap, it is really what is advertised. I would highly recommend this dealership and salesmen.

the service dept at Toyota Knoxville is wonderful and keeps my truck running great.
I would recommend them to every one

I was there today around the same time as that foreign girl and the receptionist was not on her phone. It s not her job to know exactly where the cars are located. Yes the salesmen are always busy on Sundays. You are foreign and probably don t speak English very well. The receptionist was nothing but nice to you. I would know I was behind you when your boyfriend was speaking to her.

Too many issues to name on the used Jeep we purchased! Supposedly, EVERY vehicle that comes in for trade is not placed on the lot until a "thorough 150 point inspection" is given. Issues began within an hour of driving it off the lot and haven't stopped since. These are ALL problems that should not have been missed in a 150 point inspection. VERY disappointed! oh, and now completely broke from all of the repair costs!

Recall work was well done and ready before the estimated time. Good service advisor.

I was late for my appointment but the service dept. worked me in. I purchased new tires and was thrilled to find out that you were running a special- buy 3 and pay $1 for the fourth tire. My Camry runs beautifully - very smooth. I'm so pleased with the tires and alignment. The service technician did a wonderful job!

I nor my family and friends will be back at toyota. The staff are rude and disrespectful. I have had nothing but a headache with this place and their affiliations.

Don t by here go to Fox Toyota. I bought a brand new tundra from them. A few weeks later found out it had a defected tail pipe. I had to argue with them for hours that it wasn t my fault they messed up the service the first time. Promised me they take care of it no one ever reached out or called me. Very disappointed in their service and follow up

Toyota of Knoxville is a great place to get your vehicle, and have it serviced!!! The staff is very knowledgeable, and very friendly!

Great place!! John Foxx is very professional and helpful

My husband and I bought truck from the dealership about 6 weeks ago and the service was top notch! John Roark was exceptional at keeping his eyes open for what we were looking for, even with this second purchase. The process was seamless and I love my (new) used Toyota Rav4. First time in 32 years I have not bought myself a GM product. I WOULD HIGHLY RECOMMEND TOYOTA OF KNOXVILLE!!

I will always drive a Toyota, and maybe even purchase my next Toyota from ToK, but I will NEVER use their service center. Lied about what was broken on my vehicle, or are incompetent. Either way, took the vehicle to Dennis Hall's Auto Service and they fixed what was actually broken for half the price.

Shane always take care of my service work. I came in from out of town and made it seamless for me. I just wish the Charleston could be a great all around like Knoxville.

Everyone was amazing at the dealership. Vann helped me get my first car with no major problems. And I am loving my car :)

I went to Knoxville toyota looking for a van before we got there someone had put a deposit on the one we were going to look at so our salesman picked a suv he that we might like he couldnt have picked anything more perfect we did buy it so our special thanks to ALAN REDMOND who was so concerned and helpful

Great dealership! Austin Steward was our salesperson and he did a great job matching us with what our needs were for a vehicle. He showed us excellent customer service through the process, kept things quick and simple, and went out of his way to get us a second key from the previous owner. Definitely ask for him if you want to buy a car.

Kyle C. went above and beyond. He greeted us on Saturday night after closing and was extremely helpful. Then, he came in when he didn't have to and got me into my dream car! I was extremely impressed with the whole experience!

Switch and bate....hidden fees....lawyers and car salesman are not my favorite.

Great service! My wait time was less than expected and the staff were all friendly.

Very disappointed! I had an 11:15 appointment for oil change, tire rotation, fixing a mirror, and troubleshooting a noise in the engine. I arrived and was told that they go to lunch at 11:30 so they would change the oil and I would have to wait until 12:30 for them to come back to do the rest. Why would they make that appointment???????

Wasted an hour of my time driving there and back plus gas... Will not be back.

The only reason I am giving 2 stars is because the guy was friendly and not rude. Maybe it should be 1 star.

Did a much needed recall,rent a car was provided,service was completed within the time stated. Have bought several vehicles from Toyota Knoxville.

Went in for my 15,000 mile service. The service technician Conner was helpful and the rental desk was quick. My truck was cleaned up and a spot removed.

Really good service and the people are very professional.

These folks were great. My service adviser, Greg, was a joy to work with. He was very thorough and efficient with my time and made sure that we made the best decisions based upon my unique needs for my vehicle. Thanks, Greg. Great work!

They were very helpful and friendly. Very professional.

Had a great NO pressure salesman that made it happen!!!!! THANK you Frank Rojas

About what you would expect from a dealership. They were more costly for the service provided than other locations, but they did their best to be efficient, they obviously had the right tools for the job (working on a Toyota), and seemingly did their best to make the process as painless as could be. Only recommendation would be to walk through the results/findings/worked performed more thoroughly both before and after. They seemed light on the details and I would have to press them to get more information.

I got the help I needed right away and I was able to keep my plans for my road trip. Thanks, Toyota!

The salesperson who helped me was incredibly uninterested in helping me. I've been to several dealerships and this guy was by far the worst. I have no intentions of doing business here with salesmen like him. Accepted or not.