David Gill

Review of toyota knoxville

Unprofessional sales techniques of undisclosed fee...

Unprofessional sales techniques of undisclosed fees. I specifically asked if the price included any other fees, and was told "No", only tax, title, and license. Shame on me for not reading every single line, but I trusted the sales rep. My surprise when I pulled my paperwork for taxes and realized they stuck on a 489.00 "processing fee", of which was never disclosed verbally. At least Rick McGill Toyota had the professional and moral sales team to quote tax, title, license, and processing fee EACH time price was discussed. Wrote to the GM at Toyota Knoxville twice with no response to date. I would never pay a "processing fee" and would never have purchased my car at Toyota Knoxville had I been advised of the fee during the sales process. Check around before you purchase at Toyota Knoxville.