Townsend Hotel Reviews

High Tea at the Michigan Townsend Hotel was an excellent experience. The tea was an excellent in service, with a very attentive staff. Upon arrival, this hotel doesn't reveal how exceptional it is on the inside, it is beautiful, spacious, modern, and elegant. Our table was prearranged the fireplace in the lobby since the dining room was used for a similar tea for our car group. I have enjoyed high teas in England and this was a sweet reminder of how well the British do at creating a memorable tea time.

We went with the tea option of added fruit and bottom mimosas. It was worth it as both are a stunning combination with the sandwiches. The sandwiches were clearly made; they were both tasty and presented with flare. My favorite was the one with pesto inside.

The chocolate birthday cupcakes were exquisite and tasted freshly made. The formal door of a man's dressy attire is whimsical and says "this is special".

The fireplace sets the tone for a quiet tea and the room's chandelier makes a statement of eloquence.

It is a tad on the pricey side, but worth it when you really want a special memory. Plan sufficient time to find parking. For anyone is the US looking for a fun high tea, I recommend this one!

The Townsend has amazing customer service and beautiful rooms. There were some other guests on our floor who were disruptive, and the Townsend upgraded us to an executive suite without a thought. Everyone from valet, to front desk and to management -- were so friendly and always asking what they could do for us. We stayed here for our wedding and loved coming back and celebrating our anniversary. We will be coming back!

Finest hotel in Michigan!! Worth the price!! Spoil yourself.All the major league sports teams love the hotel& shopping downtown

Brunched at the Rugby Grille inside this hotel. Entire experience was excellent. High quality food and service was top notch. Fresh, delicious croissants, danish and muffins. I had the leek quiche and it was superb. Cooked perfectly. See all photos for ideas on the food. Highly recommend and would come back in a heartbeat!

When I first entered the building, I was absolutely shocked to see that there was a lobby full of people NOT wearing a mask, just chatting casually. And it was super crowded! I also don t think the front desk staff was very welcoming - not necessarily rude, just not welcoming. I did mention these notes in a survey that came to my email and they called immediately to discuss my concerns. I do appreciate how responsive they were. They explained that there were people apparently dining in the lobby or something. Although I did not see anyone eating nor did I smell any food.

But moving on, I marked down another star because the guests on our floor were EXTREMELY noisy so it was impossible to relax. The heater in our room is also extremely noisy and makes this loud sound every time it jumps on so I was unable to sleep because it scared me every single time it came on and turned off. And Our bathroom needs some updates.

Lastly, the chocolate covered strawberries left in our room for our anniversary was a nice gesture. However, I don t think that was the most sanitary way to go about things. We have no idea how long those strawberries were sitting out on that table uncovered.

On a positive note, I do love the beautiful bouquet of roses we received in our room, and it was kind of them to leave a little card for us acknowledging our anniversary.

Overall I just don t think it was worth the money and I have no plans to return. There are many other hotels in the area that offer a SIGNIFICANTLY more pleasant experience for a much lower cost.

The staff was very polite! Our room was perfect. The bell man Reggie was so very nice. Great weekend!! Definitely a wonderful restaurant and we will be coming back.

The staff was not only helpful, they helped us so much in putting our party together. We had an intimate gathering in the most beautiful suite. We had two balconies. Thank you to all that assisted us that day!! Elegant hotel

Tea time with my mom was beautiful even during covid times... wish we had better seating but still a great time as always with The Townsend.

A fabulous find ! Located close to Yamba and Iluka and across from the Clarence River this old pub serves up the best food ever ! Great atmosphere and the coldest beer on tap .We were so impressed with the choice and beware the meals are huge .The prices are very inexpensive. Highly recommend. Can't wait to return .

Always an amazing experience at Townsend. Great staff and great service always. The restaurant has really good food and it s very relaxing. Thanks for sticking with it and remaining the best hotel in our area!