3 years ago
We had 4 bedrooms, stairs and the TV room done by ...
We had 4 bedrooms, stairs and the TV room done by them and have been happy. At this point the carpet in the TV room must have gotten loose from the edge of the wall (about 3 feet long and is wavy). Since about 6 months I have been calling and communicating with them to ask to have that portion re-stretched and re-fastened on the nail strip. In my opinion, this would be a MINOR effort before someone falls over this. I do not want a new carpet or anything like this. So far they have not committed to anything and I believe that I have to give up. UNFORTUNATELY they are losing a good and happy customer over this! Too bad, I do not recommend that company to anyone else.
However, if this situation should turn around to our satisfaction, I will be happy to write another review and let everyone know.