Tormey's Air & Ice Review

I rang these guys this morning wanting to give them my business, I'm a local home owner in Trinity Beach that lives 1 minute drive from their office and they wanted to charge me $85 call out fee, when I questioned that they said they would halve that call out fee! $42.50 just to drive 1 minute down the road and walk through my gate? I then immediately rang 2 other a/c businesses that said they would come around and look at my job giving me a free quote. Great community sprit tormey air! No wonder I see your cars parked up most of the day in the car park. Absolute Crap, Stay away from these guys.

Tormey's recently came to our home and serviced our three air conditioners. I found their service to be excellent and very professional.

Rang Tormey's because they were refered by a local business. The lady told me they had a $90 call out fee, I assumed that as they were given the job they would not include this fee. They were told the airconditioner needed a recharge of R32. Their service person was professional and completed the job well. When I recieved the bill by email I was surprised to see 1.5 hours when it was completed just under an hour., also to see a charge of $16.50 for servicing their vacuum pump and then the $90 call out fee a total of $452.60 to recharge the airconditoner and reflare one tube, obvious case of bill padding. The bill was seen 2 days later after I checked my email and found another bill saying I was overdue in paying 2 days??? The job was billed on the 16th same day it was recharged 2nd bill saying ''Re: Overdue Invoice'' was recieved on 18th, by email again. It is a pitty their customer relations does not support the professionalism of thier tradesmen. ( Suggest dont use them unless you get an itemised quote first then get other quotes from people that don't charge a $90 call out fee).

Speedy service and excellent customer service. Very happy!

Have used these guys over the past 3 years for both installations and getting our air conditioners serviced (including chemical cleans)

All of the technicians have been respectful, professional and, most importantly, good!

Just had Sam do our annual maintenance this year. He went out of he way to show me the ins and outs of the process. Super professional and polite.

Would highly recommend and will use again.

Cheers

Murray

Exceptional trustworthy service. These guys don t mess around, very informative and knowledgeable. I had every bit of confidence in their workmanship. Special call out to Darren who was a pleasure to deal with and went the extra mile to solve issues with my aircon.

I was so blown away by their staff and their professionalism. Can t thank them enough!!

Allan

If you think it s going to be expensive to hire a good refrigeration mechanic then try hiring a bad one. Tormey s Air and Ice were absolutely fantastic.

Very professional service. I would definitely recommend.

Kevin & the guys from Tormey's Air & Ice not only very professionally serviced my business premises air conditioner, but after 20 odd years when the old thing finally could go no more, they were unbelievably helpful in getting a replacement sorted out and installed. It was a difficult job that took some time, but it was done with impressive professional style & with minimal disruption to the business. First class professionals and probably my best experience in my many years dealing with trades in North Queensland. Highly Recommended!

It s no wonder these guys have such a great reputation. I m quite happy to give 5 stars to them.

Fast response, expert knowledge, honest, friendly customer service

Tormey's and Ice booked me in quickly to get my 7 splits systems and cleaned and service . They turned up on time (always a bonus) and wear extremely professional. My units are working beautifully and so happy. Thank you to the whole team.

Friendly, reliable, excellent service when we lost aircon recently. Thanks.

Had two split systems put in my home by the guys from Tormey's Air and Ice.
They were installed on time for the quoted price and when they left both rooms were as clean as they started.... no mess to clean afterwards!. Honest and reliable service.
Great job.

Couldn t recommend this business highly enough. Ten out of ten for excellence!