TNT Logistics Review

They said someone attempted to pick up parcel but was not ready. unless they were a ghost. My CTV says otherwise! As for customer service... rubbish

Worst courier company I've ever dealt with. Used them three times and every time they said they lost my package after it being collected. Costumer service did not help a bit. Barely got a reply to any emails. Steer clear

Just like a previous reviewer I too have had conflicting information given to me by TNT's customer service. They said they would call back and never did regarding delivery. I called back an hour later and Yolan** told me that that would never be able to happen and they wouldn't contact the driver - that the previous CS assistant shouldn't have said that to me. She then went on to tell me (the customer) that I must have just heard what I wanted to hear! I am somewhat comforted by the fact that it wasn't just me, but poor customer service TNT. Oh, Yolan** also told me that I wouldn't be able to pick the parcel from their depot as the driver wouldn't be back, until after it closed at 8:00 PM!! This was before I even gave her my parcel ID. She was quite possible the rudest person i have dealt with on the phone. Ever.

What do you mean missed me?
I'm at home for the whole time
I did even hear bell ring and you said you missed me ?

I'd love to give them -5 star if we have that option. POOR CUSTOMER SERVICE AND FAULT SYSTEM.
GUYS....STAY AWAY FROM THEM.
Everyday the system shows my shipment is on "delivering" or "with the driver", the end of the day, it shows "held-waiting for correct address". However, I've been calling them every single day to ask them confirm my address, and the staff told me the correct one, and every of them confirmed that my parcel was coming on the day. But NEVER happened as they said. end of the day, I check, same buls*t "Held-waiting for correct add". I'm kind of WT*F TNT, r you kidding me. been a week now this problem repeats every fc*kin day.
Any advice guys?

Disappointing customer experience... in an age of real-time information why is it still a mystery for the customer as to when the delivery guy will arrive...

Absolute nightmare, the staff at TNT were friendly in helping me but their teller news agency that were holding the package were rude and unhelpful. After telling me my parcel was not there and 6 phonecalls later to TNT I was told the parcel was there and to go collect it. TNT should not allow such poor service newsagency a to handle their parcels as they have no interest in helping TNTs customers. Would avoid using TNT again after this awful experience.

What a useless courier company. I hate buying things off eBay and the seller uses TNT. Of course when the make delivery I am at work and not home. I got the text saying attempted delivery and go to link. I rang them to say just put it over the fence as gate is locked and don t worry about calling card. Today got same message - attempted delivery and when I rang it went straight to automated message asking for a booking!! The depot is over an hour away through traffic to get and no other option seems to work with them - just a horrible service

3 weeks and two attempted deliveries and all I get is the wrong consignment number and no goods. Customer service is poor blaming the sender rather than the ones delivering the products. Systems clearly need an overhaul if you can't find my goods. Wouldn't recommend and disappointed my supplier is using this second rate company

The people working here are highly unprofessional. They do not care about the customer and never provide the right information. I have called them 5 times a day to get information but still they did not provide the information. I have carried out international courrier from TNT but I was highly disappointed with their service and customer support.
I will give them 0 rating if I can.
Never use this courrier service otherwise u will definitely have bad experience with TNT.

Terrible service. We order an item from overseas and it took 8 days to come. It had an estimated due date of 4 days before the item arrived. And when it reached Sydney they sent it to Tasmania by mistake. When it was in Tasmania they lost the package. I don't know why Apple uses them at all. I will never be using them.

Just came now to collect a courier but they closed early and nobody was able to assist me and they don t have any contact number to confirm and come so I don t know how can I get help.

Very bad customer service.

I don't enjoy writing BAD reviews!So I'll leave it at that

Worst courier service . For 3 days they hold my parcel , after they told me to collect it from a news agency . If I have to collect it from a news agency , then whats the point of home delivery ? They came at my apartment , left a note , but they did not bother to ring my bell . If they call me in that time , then the parcel can be easily delivered in that time . For 3 days they said , my parcel already delivered , but it was in a news agency .

Worst and disappointing service .. waited since morning and no one came ...and received message sorry we missed you .... will never take TNT courier service in future again.

These guys have lost my delivery in 2 separate occasions.

Can I give zero?the parcel has arrived in Australia over 19 days,and I still haven t received it,they cheat and cheat again for their bad service,always endless excuse,but just refuse to deliver my parcel,I can t imagine such a company can survive in Australia!

One week later,I called them again and got informed that they regards my parcel as lost and they will not do any compensation to me,never ever use their service,you will definitely regret!!

If i had the option of giving Zero stars, it would have. Since you deserve a Zero star.

Requested online and called several times explaining the urgent need for the order due to medical reasons.

The driver drops the Sorry we missed you card without even knocking on the door or calling or anything.

You take the money and deliver nothing.

Shameful service

the worst of the worst. Other reviews can speak for themselves. Parcel was held at customs for over a month and even after I paid they have told me I haven't paid and threaten to ship the item back to sender. This is absolutely ridiculous and outragous - have to keep calling multiple times. They should close their business - what a disgrace. ABSOLUTELY WASTE OF TIME

Staff are very friendly and helpful,. Very easy to drop off and pickup deliveries. Large carpark which is simple to get in and out of.

Driver was too lazy to ring the bell , or leave a card. I even got a wrong message saying someone I don't know sign for the parcel once. I have at least five packages have been sent straight to the collect point when I was home the whole day. I have wrote complaint three times for different packages. But no one cares. DHL, UPS and Fedex are way better. Even post is much better than TNT these day.

Never use TNT to pick up goods from the USA, They have no network and can not deliver the service they advertise. I made a booking with them via Transdirect on August 26th and on September 2nd it still hadn't been picked up from my supplier, I rang them 4 days in a row and each operator said that they would email a booking department and that someone would email or call me, they never did and I will never use TNT again!

Service is very bed not call no msg nothing to do anything and careless people

Waiting on my parcel where it says it was delivered to Ballarat 4 days ago, that's 40minutes from my house! You would think they'd sort this out by now. Tried to get onto customer service and was told they'd fix it but still no word. Absolutely horrible!

No parking for the customers to collected the pacel in TNT AIRPORT DEPOT

VERY POOR. They lost my parcel from China. They have a computer virus for x number of days that has crippled their entire network, so they have no idea where the parcel is. How is this possible? Their tracking service is dysfunctional describing the parcel as being in Sydney, when in fact this refers to when it was sent in China. They promised three times to ring back within one hour, and failed to do so each time. Obviously a very poor corporate culture. Forget them. They are unreliable.

absolutely terrible, was lied too over the phone about where my package was and took them almost a week with time critical item to attach a new delivery address before trying to deliver it again

Claimed to have had item on board yet did not deliver several times. Their resolution is to pickup the item from the depo instead of delivering.
They do not deliver, they should be known as "pickup from our depo" instead.

Without calling me, they just said they missed me. Did they just walk outta the door and said they missed everyone? Worst experience ever.

Definitely the worst delivery company ever. Completely flawed. More than once now.

First time, failed to deliver, redelivered to local exchange, however TnT dropped it off at a completely different exchange to the one that I had to pick up from.

For another item, 3 missed re-deliveries even though the building has a 24/7 reception. Also, was informed by TnT that my building's reception rejected the delivery because it was not AusPost, upon further investigation there was no record or attempt of TnT even contacting reception.

Highly not recommended for anyone planning to use this service. Completely misleading.

WORSE DELIVERY COMPANY EVER. Very terrible service. Unbelievably insufficient, and terrible and slow delivery service. and they brand themselves as Express shipping company. JOKE. It's a company that is unwilling to take any responsibility for their own service mistakes (repeated mistakes) and does not care at all about customers outcomes.

I had a few parcels shipped from HK and was scheduled to deliver on Oct 2nd and online tracking system said that they have arrived in Melb and ready for delivery. Didn't come on the date promised and the next day I found out online that parcels mysteriously were in HK again contradictory to what the systems said the day before. Then I found out from their customer service that two parcels had arrived, been cleared from custom but one parcel was left behind in HK (MISTAKE 1) and they will ship it with the next available flight. FINE.

It's shipped the next day and arrived the following day. Called customer service and was confirmed that the last item has arrived and been cleared from custom. They promised that they're all good to be delivered the next day. GREAT. waited at home and only 1 parcel was delivered (MISTAKE 2). The driver thought the other 2 parcels had been delivered.

Called TNT and initially they said they couldn't locate where these two items (MISTAKE 3) were and needed to look for them. Was promised to get a call back within a hour. didn't happen (MISTAKE 4). called again and needed to speak to a supervisor who promised will escalate the enquiry in order to get someone to call back within the agreed time frame. The customer service representative called back and the first thing she told me was that she's only gotten the request to call me back the minute before she called me hence the delay in the response. Didn't provide any useful information. pretty much repeated everything the last customer representative said - "we will look for it".

Took them whole day yesterday and still couldn't find out where the items were. Then they mentioned that the last place they scanned the item was at the custom (so if you knew that's last place seen, should you check that place first? and I'm sure a day is not enough for you to just look at ONE place to locate the item).

Called this morning to say they are indeed in custom (#revelation! I already knew it yesterday) Told me it won't get delivered today as they are unsure when it will be released from custom. Explained that there was a breakdown with the custom system (#convenient). Upon further conversation, was told that I can pick it up myself from the warehouse if it gets released from custom today (didn't offer to deliver today or show any gesture that they were truly sorry about the inconvenience caused)

Got call from them just now and was told that custom decided to have "random check" on my parcels (what a timely coincident after I had submitted official complaint about TNT yesterday) so have to wait until next week. Can't confirm date. Didn't say they will do their best to get it delivered as soon as possible.

still waiting for my parcel (.....patiently....) and don't know what other mistakes they will make.
oh btw no one from TNT complaint department has contacted me yet regarding the complaint I submitted online yet. Not sure whether I will ever get a call.

Conclusion: never ever use TNT.

Driver 'attempted' delivery. I live in an apartment with 24/7 concierge service and I was at home the whole day. Not even a call/note left. This is the third time it happens with TNT! BEWARE!! Do not use this UNRELIABLE SERVICE.

I m still waiting for my 2 parcels, it's full of food, they said by Thursday or Friday 6pm and today is Monday almost 5pm.. hell service. TNT people thinking that I m free for 1 week.. very disappointed..

Driver should learn how to use the phone to call and knock the door, not just stand outside and go home with my package! And send SMS Tell me I need to self pick up. Really????

It was a mixed experience as on the first day when delivery was scheduled, they just updated tracking page saying inappropriate address without even calling me. However, when I called them I told them that the address was correct. So on next day the driver called me to confirm if I was at home.

Driver no 30410 attempted a deliver then proceeded to leave all the gates open, so the dog ran away. Not only that, the consignment number written on the deliver note was incorrect. Useless

Worest delivery they knock the door without wating a second run to their car

Left their card at the sharehouse I live in, unfortunately no names therefore nobody knows who the card is for. With 10 people living here this is useless.

I've had pickups and Deliveries arranged with TNT on many occasions and I can honestly say that they have never picked up or delivered any of my parcels. Every time I've had to go into their centres to pick up my parcels. Worst service I've ever experienced!!! Do not use if possible

Never on time and have to wait till Monday. Pathetic !!

Guys you should shut down your business as it is pain in the arse to expect a delivery done right way from you guys. First of all there will be no information on what specific day the delivery will be made. Ofcourse you are going to miss the delivery, if you are the only person who has to make arrangements to be there at home and work in the CBD. Now I got the card left by driver to reschedule this online for another date before 7 days or else this will get sent back to sender. My best option was to call them but definitely reaching home after work and it being 7PM, they do not have any customer service available. Later I booked delivery online, took off next day and stayed home for delivery. Having no tracking updates available, I called them to realize that driver did not pick up the delivery this morning and we can't deliver today. Guys I would urge retailers to not use your service as the only option I have is to either waster another day home or drive 40kms to depot to pick this up after wasting my one day leave.

Attempted delivery? What a lie. No card left whatsoever. And even when I changed the re-delivery address to a business address, no package showed up because the "delivery vehicle got into an incident", with no other info provided on whether it will be redelivered on the same day?
When I called the customer service helpline to check where the package was, no details were provided and no assurance that my package will arrive - just the usual "I cant promise it will arrive but we can try".

That is a very weak answer for what is already a very belated delivery. Also, rude customer service both on the Invoice helpline and Accounts helpline.

Inaccurate and vague tracking info on their website. They say we left the card but none was found. Inflexible process for redelivery. Very bad.

I normally don't write reviews, Just received SMS: "Hi, TNT attempted to deliver your parcel 80xxxxxx but you were unavailable."

Actually, I was at home all the time and got CCTV in the front door, no one every been here and TNT just saids "you were unavailable" and missed delivery."NICE!"

Not Good Coustemer services At All / Worst Leagle team never come with correct outcomes / Blackmailing to report to the Courtes

Worst service. Paid top dollar for express service only to recieve a text after hours advising it could not be delivered with no alternative solution. Don't recommend.

Very fast delivery in stage 4 restriction! They delivered my ipad within 4 days! This is the first time I used their service and I didn t have a choice cuz Apple chose them actually. I read these very bad comments and was extremely worried about my expensive item but I think they re getting much better now! They were very accurate about estimated time and they did knock my door, wait until I opened it and say hi. I m very satisfied and happy with this delivery! Thanks you all for your hardworking during this difficult time. Keep going guys!

The delivery guy was a very nice man. He made an effort to come again first thing. Was disappointed at first but everything worked out. Very happy!

Helpful. Able to relog delivery easily. Can collect from depot up till 8pm most nights. Obliging in letting me collect my own goods from within their own warehouse.
This has been the case for the 4 pickup/drop offs I have had.

Absolutely terrible. I'm waiting for a whole day, did not show up.

I would have left them a negative review if possible but google didn t allow it. Serious warning - for critical deliveries do not trust. You will have to pay for your undelivered consignment to be returned to you. Was even suggested by one of their customer service reps that I pay for a separate Uber or courier service to actually get our goods to us (which were meant to be delivered for a conference we paid thousands to exhibit at) after paying hundreds of dollars to deliver it to the conference venue and leaving very clear instructions.

The same issue the drivers never contact you they just skip your place and send you a text that they couldn t find you. They didn t even text you before coming they only text after skipping you. When I called them to go and pick my shipment up they said we can t do it today. I think they can t do any work properly.
I think if there is lower than one star I will still think of giving it to them. The worst Service ever.

Overnight delivery, I had a broken intercom at building so had to arrange a redelivery.
So far:
-Called over 6 times
-Package left at depot on first promised redelivery
-1 week after predicted date
-Refuse to contact me via phone on arrival so I can sign my package. (Live in a building with broken intercom)
-No suggestions given by staff
-Redelivery date changed twice from initially arranged dates

Still trying to arrange something, don't bother with this company. They are unreliable and the staff are unhelpful.

If I can give zero or negative star, I will definitely do it! So madddd! They have not left the card. And the driver helped me rescheduled my parcel without notice me! Unfortunately, I will not available one the day they scheduled for me! Would you mind let my know when you do it? Or I can do it by myself! Please leave the card!

Unequivocally the worst delivery service known to human kind.
Carrier pigeons would be more reliable and more adept at understanding an internet tracking system.
Avoid like the plague.
Avoid like an anti vaxxer school.
Avoid like an unstable nuclear power plant.

Terribly unreliable service. No calling card left and goods were sent to the local newsagent (so called TNT local exchange) rather than local post office. Rang to check if the parcel was still with the newsagent and only got told "if it says it's here then it should be here" rather than actually doing a physical check. What a fracas.

Rang them on a Saturday for a Monday pick. TNT would not pick up unless I could give them the correct account number. The system (apparently) has no filter to type in the company name to get acct details. Wards Express could do it easily - and that was 25 years ago ! .........Off to Australia Post I go :-)

They "attempted" to deliver a 50kg package 4 times, without notifying me or even providing a tracking number. I had no idea when they were arriving, then finally they attempted when I was by chance at home, the delivery driver refused to bring it to my front door. I live in an apartment, weigh 58kg and they wanted me to accept a 50kg parcel on the street that I couldn't possibly carry.

Never have I ever recieved such horrible lack of service, it's been distressing dealing with them. The customer service just repeated the same old tired line and didn't help at all.

I ve had 5 day delays on express shipping.. missed delivery and it gets sent back to the depot in the airport... that is clearly the smartest thing to do.

Sorry to say but TNT service is terrible. 3 times this has happened to me, I patiently wait at home all day for my parcels to arrive, only to have my parcel tracker say A delivery was attempted but no one was home and no pick up card left to let me know where my parcel went? I have to ring the company and find where it s been left, I swear they just drive past or something. Even when I go to collect my parcel from my local news agency, the worker always tells me the same thing happens to a lot of people??? This company needs to sort its self out.

WORST SERVICE EVER!!

Treat customers like garbage, damaged parcel and the driver refused to take a heavy and fragile parcel to the door and just left.
Very unprofessional!

Easily the worst courier service in Australia.

BLANK CARD LEFT AT MY ADDRESS & NOW NO ONE KNOWS WHERE MY PARCEL IS !! I rang TNT to track my parcel and they tell me they have no idea which driver came to my house or what was being delivered. Now my parcel will sit in their warehouse until they decide to send it back to the sender!!! Could be weeks before the parcel is redelivered. This is not good enough for a company of this size. So MAD !!!!!!

Run a small business and receive many packages from different freight / courier companies. By far TNT are the worst. Second pack in the past month that is 2 days late for delivery, the packages by the way were within 50km of delivery location. No customer service, can't help locate package and not even interested in trying to help when you finally get through their automated phone system that is designed to not get you through to a human to talk.

Not quite happy with recent experience.
Why do we pay premium for express where it is not treated with diligence.
The sender confirmed the express parcel would be with me on Monday but there was nothing delivered and the tracking status was On Board with Driver for delivery by end of the day 7PM. There was no update at/by 7pm and offices are closed so it is up to us to worry and think what will happen from there.
Next day 5am, the events were updated with driver missing the delivery due to I am not being home. On top, the events read the business (delivery address) is closed till 15th Jan. Further delivery is booked for 15th Jan.
Now,
1. Driver did not show up on Monday
2. Driver did not leave the Sorry miss you card
3. This is a home address, how on earth driver thought there is a business which is closed till 15th ??????

To be honest, seems like driver ran out of time on Monday and rejected delivery with stupidest reasons on his handheld device. This is not acceptable because customer paid for express delivery. It was on board since 8am then why on earth it was not delivered in 10 hours and that too being 15kms away from the depot. Lastly, driver need to select proper reasons if they are getting paid to do proper service. Transport team need to wake up and pay attention on drivers I guess.

There is no reply here, guessing TNT dont bother to read review. Hopefully customers do and give their business somewhere else.

This company is an absolute joke. Carrier pigeons more reliable and certainly less rude.

WORST DELIVERY COMPANY i have ever dealt with ! . delivered the wrong parcel on monday , to tell me the correct package will arrive friday before 5pm . . 4:45 comes along and i call them for them to tell me it got left behind at the depot it will arrive first thing monday ,, monday night i get the same excuse, tuesday i call them and once again they tell me it has been left at the depot . that it now 4 plus days i have had to take off work to be home to sign for it but they have not shown up .. THEY HAVE NO CUSTOMER CARE AND HAVE VERY POOR COMPANY ETHICS ! DO NOT USE THEM !!

Worst delivery company I have ever experienced. no traceability. Terrible drivers. Terrible service. Never ever consider. One star is far too kind

Everything is terrible. No call or msg when the driver attempted. Delayed delivery without notice. THE WORST SERVICE EVER.

Stupid driver left a note without even knocking on the front door, had to pick up the parcel the next Monday. Never using TNT again.

Useless. Can't leave special delivery instruction after package is on the road. It's 2018. You guys need to implement a real time driver contact/messaging system. It would help me and others, and it would save YOU time and money.

Like so many negative experiences posted here, I also waited for a parcel all day only to receive a text saying TNT tried to deliver but no one was home. I rang customer service who politely dismissed my complaint saying it would be delivered to a post office and I would be updated about the parcel's whereabouts. I highlighted the extraordinary number of similar negative complaints on their website, suggesting this was regular practice rather than an unfortunate error. Not so much as a hint at an apology. Appalling.

Worst one ever alsway delay the delivery and stuff was very rude and dont even show the problem. It was at there depot but they dun even let me pick up i have to wait to monday and that stuff i cant leave without the fridge for too long . Dun ever use this again

Negative. I don't understand why GUCCI always post items by u guys. It would be more accurate if u called TNT depot instead of express, providing "pick up by yourself" service only.

absolute disgrace about how TNT driver handles delivery. I watched the driver parked in front of my driveway, left a notice in my mail box without knocking on the door. And left in hurry. I rang customer service for complaining, they still ask me to go to the local news agency for pick up.

In work I also have a lot of packages sending from China. DHL arrives in 3 days and TNT in 7 days. all the time. I have evidences here, not just making it up in angry.

I was absolute in shock about how much they charge for the service and how bad they handle it. Just avoid using it. They not deserving to provide any service in Australia. totally mess up.

TNT... The Hopeless People's Network.
Their Sorry We Missed You (SWMY) website never worked, it won t let you redirect parcels. You ring them, they won t follow instructions and just keep delivering to the wrong location. They won t even let you come to the Tullamarine depot and pick it up yourself even when you ring first thing in the morning. They seem to love holding on to your parcels for ages.

My parcel was shipped to TNT AU on the 31st July. Was never delivered. Its now 24th August. Last location Tullamarine. Still no Parcel or Update. Why don't TNT just own up they lost it and pay for damages! Service has been shocking. This parcel was critical and has now really effected my business. Will never be using TNT again.

Don't use TNT they charged us $178 and didn't deliver as promised. Terrible service.

Poor service. Very Disappointed. Would not recommend. NO star preferred but rating but could not post without

Pathetic. No card is left by driver and I can't change to authority to leave without a SWMY card to sign.