TNT Express Services UK & Ireland Reviews

By far the worst delivery service ever dealt with.
After 1 week delay, they were unable to deliver. I reached out to 4 different customer service agents to get it right, a week later they send the parcel back to sender. TNT Express, the most incompetent delivery company I have ever experienced

Like so many comments before, shocking service. TNT part of FedEx Group for 4 years. Systems not aligned. Shipper paid for express shipment. Fedex assigned item to TNT as they cover the Dublin area. Items in Dublin for over a week now and still stated as in transit at the closest depot to the addressee. Customer services are USELESS. Just tell you to wait. Eh so who is responsible, can I speak to the depot..NO, not allowed to pass on the depot number. New life rule for 2021: Never purchase from retailers who use Fedex or TNT.

Exceptionally rude delivery driver. Asked where to drop the goods and refused to bring them through the side passage way.

The most horrible delivery company! I am guilty that I was not home !!! And the closest pick up in Dublin 43 km away? Is this normal? I first face this! This company doesn't deserve a star!

Just trying to find out an urgent shipment which was express and should have been here tuesday as promised and now friday its no where to be seen. I may now be out 2,000 as my customer has gone elsewhere!

I tried calling their'spport' number but I was waiting 25 minutes. Once answered no one came to the phone!

terrible company, never again!

Collection and delivery service available. Drop off and pick up parcels to TNT depot.

No customer support, very quick to issue charges, not answering queries...I will not pay until a physical person will call me personally.will never use this service again

Stay away from this company as much as you can, totaly disrespectful, my pack is hel in Dublin for 1 week with no updates, it came from italy in a few days, and now to delivery it inside of the country is taking much more...... Is it a joke ???!!!! No answers by e-mail or call by the way.......

Terrible, package has been in and around dublin for 6 days with nonsensical updates, worst courier ever DO NOT USE. By the way it shouldn't even be in Dublin it's a package to be delivered to Edinburgh
10/03/2021, 07:20 Tallaght Shipment now at depot nearest to delivery address
09/03/2021, 14:56 Dublin Shipment in transit
07/03/2021, 16:44 Dublin Shipment now at depot nearest to delivery address
07/03/2021, 08:52 Dublin Shipment in transit
04/03/2021, 18:05 Dublin Shipment in transit
04/03/2021, 14:41 Dublin Shipment in transit
04/03/2021, 14:41 Dublin Shipment in transit
04/03/2021, 07:27 Dublin Shipment in transit

The time it takes TNT to process simple tasks is deplorable.

We have been waiting 8 days for our delivery to be processed by customs team and due to an error by a member of staff it is now stuck because she had entered multiple declarations for the same delivery.

We were then told that it was being processed and now it is on hold again due to the multiple attempts to complete a basic task.

The last time we use TNT

I am leaving 1 star because I cannot leave 0, but that is the score that most aligns with my experience. I was supposed to receive the parcel over 1 week ago, guess what, I haven't got anything yet. I have lost count of how many emails and calls I have made to FedEx customer service to reschedule the delivery, unsuccessfully. They are completely useless and unhelpful, they just apologize but are not proactive about it; for example, after I calling back the 10th time, they could have at least called TNT on my behalf, but no, "We are sending them an email". To put it figuratively, FedEx customer service and TNT are like two parallel lines that never meet, completely disconnected. Worst, most inefficient service I have ever tried. And worst thing is that the parcel is inherent to my job, so this is affecting my work tasks. Horrible.

Very poor service. I ordered a part on ebay which was shipped with TNT from UK to Ireland, the contact number for me was incorrect but that was probably due to the seller rather than TNT, however the issues with TNT start there. They use a contract courier in the west of Ireland. I rang TNT multiple times to update my contact number as the first delivery attempt said address could not be found and number not answering. After 2 more attempts i found out who the contract courier was and they said TNT had not given them any updated contact info. The frustrating part was i spoke with 3 different TNT people who told me they had spoken directly with the contract courier and all was fine. This seems like a lie. If i hadn't phoned the contract courier i would never have got my package i think.

I wasn't home for a delivery and they couldn't find it online so had to email. The customer service rep was louise hope and she went above and beyond for me.

Have always delivered my packages from China with no drama and have always been so nice, kudos to them!

Lovely, friendly and helpful people to deal with, both on the phone and in the depot! Excellent customer service. TNT have got it so right! Well done guys.

Parcel stuck in dublin for two weeks i ring cusomer care they tell me to email -email keeps getting bounce backs.i can't speak to anyone. AVOID

This is the most useless courier company I've ever had to deal with. I have warned my vendors never to use TNT to ship stuff to me. They don't deserve any star at all.

It is a terrible company to use for imports, nothing helps , very unprofessional, every time just ignore you if you ask questions, never use again , not recommend at all.

Delayed delivery by 2 days because the driver wasn't bothered to pick up the phone and call me instead of taking the parcel back. Terrible service.

VERY BAD SERVICE. HAD A DRIVER PICK UP A BOX ON THE 7/8/2020 AND NOW THE BOX IS JUST MISSING BEEN MAILING THEM NOW FOR 2 WEEKS TRYING TO FIND OUT WHAT IS GOING ON AND WHERE THE BOX IS BUT STILL NO ANSWER!!!!!!!!!! I

Bad customer service, rude lady on the phone after a long time waiting, no replies on email, no news on my delayed/disappeared parcel, and the tracker is rarely ever updated... Wouldn't even deserve 1 star

Very bad experience, my company lost a lot of money just by counting on TNT to deliver particular items. Do not work with these guys, they are not reliable whatsoever, and their communication is a disaster

Lovely service, they delivered my parcel even not full reciver address. Thank you, Well done!

Impossible to get anyone to take ownership of payment issues. Go anywhere else but TNT, soon to be Fedex

Just spent all day ( had to take off day) waiting for driver to come to collect my parcel. A customer service representative Jo ( or whatever her name ) were superb rude she almost screamed on me. She said that driver can even don't show up on scheduled time. Can't believe that they talk like that with customers.

I have a package containing medical device test equipment for front line equipment and it is TNT customs clearance 1 month tomorrow. No response from mail, no contact number, no help from online chat - advised to send a mail... I will never use TNT again !!! DHL - No problem

Absolutely rubbish, TNT and Fedex are two of the worst carrier company to deal with. The parcel is held in Dublin depot for over a week now, no sign of delivering. Customer service the most useless I ever had to deal with, they keep saying I have to wait as they are so busy. We all are busy just get your job done. From now on I be avoiding merchants that using TNT and Fedex as delivery service.

AVOID is the only word that comes to my mind to describe this company. Guys, I've tried UPS, Fedex, DHL, never have I ever had any similar issues like with tnt. Ok, so first of all, I wrote 3 emails, actually I also used their online form too, NEVER received an answer. Ok, that's fine you may think, just an email, right? Well first, I called 5 times to initiate the clearance of goods myself (even though tracking stated that received got a notification, which I never got) eventually someone called me and collected the payment. Grand, I was like wohoo it's happening. Right.... I waited entire 2 days at home by my window, just to get notification 'received not home, gated property. (to mention, I was home ALL freaking day, and there are NO gates) in a meantime, I called maybe 15 times to customer service, they kept transferring me from one person to another. Totally clueless and very ignorant, some even very rude people.
You may think I'm overthinking, well, when you pay 1k for shipment and really really wait for it and have to deal with such ignorant people....I am a polite person usually, but this was the worst experience so far in my life.
Okay, so to make a very long story short. This was going on for over a week of everyday phone calls.
My goods were not delivered to me until I went myself to their warehouse to ask what the hell is going on. I have to say, staff was friendly, once I got there the guy was super nice in fact. But do you know what he told me? He goes - oh we don't have customer service in Ireland, they are in UK. Grand, no problem, I was speechless as to what to tell back, so if there's an issue no one there to help you, great!!!
I will never use their services again.

Very good service from courier to the collection point staff.

Waited for hour in line still no one responded to call, I booked for pickup all times no response not even call or email. Horrible service

it takes longer for my item to arrive from from Tallaght to D05 then it takes to deliver it from Singapore to Ireland
4 deliveries that they marked as unsuccessful, even when i was home waiting for the arrival of my item.
if you possibly can don t work with them, such unprofessional bussiness practice is hard to achieve, but they have done it
i would have given them 0 stars if i could

Not professional at all!
0 customer service!
5 stars for the driver that delivered my parcel!
TNT company a disgrace from all points of view!

Fedex employ dangerous driving truck drivers that break red traffic lights and put road users lives at risk!

Friendly staff here. We were there to collect a parcel that we could not wait for and they were very helpful....

Absolutely shocking service, my company have now been waiting for 2 full weeks for a package coming from China which has been held in Customer clearance in Tallaght according to tracking number, but there has been no correspondence from TNT Dublin and their clearance dept are not taking phone calls, emails only which they are not responding to either. Customer service in the Uk can do nothing. Very very disappointing. We understand that there are increased traffic due to Brexit but a company as large as TNT should have been able to make sufficient allowances for. I'm only giving them 1 star because I have to.

Very bad express service in Ireland. Last order, I had to pay duties in cash to a really annoying driver who had no change and no patient whatsoever, next time delivery is due on a certain date and they make a call to pay duties over the phone and say that delivery will take another few days!!! what a joke!!! Stone age payment system and long delays!!! needs improvement quick, use other express services. Bad, bad, bad.

I was expecting an important document that was delayed for many days. No contact from TNT, fake attempts of delivery, useless costumer service and unreliable communication. If It was on my hand I would never choose this company again.

FYI you cannot pick up a package after 10 pm. Supposedly they open at 6:30!

THE WORST courier service.
Driver said he left a message !!!
My Ring video shows he made NO ATTEMPT to leave a message or card.
Calling their phone number is a complete waste of time as nobody will answer it. AVOID AT ALL COSTS.
I have to go to a depot now and hope the thing is there,

After two days of waiting for my parcel, I have to go to depo to pick it up. Poor service...

Had a tv delivery today and the packaging was amazing plastic wrap 2 layers of bubble wrap and 4 layers of cardboard. Came on time can't find a fault

Very slow and pathetic. My delivery has been delayed by 4 days. I ordered a table and the legs had arrived 2 days later then the expected date. But now the depot says the top will take another 3 days. The wait it more painful now!!

Jan 20, 2021

Changing the rating as they delivered on time. Good service, just an advise to update the online tracking tool too :)

Thanks

They didn't deliver the packages on time. I checked the tracking number and saw a text stating that I had requested a change of date due to a holiday. This is not true, of course, but a nice excuse for the delay. Now I can see that they plan to deliver 5 days later than when it was supposed to be delivered. In other words, the packages are held for 7 days in their depot in Tallaght without managing to deliver and it took 3 days to arrive there from Seville. To put it in mild terms, it is such an inefficient and unprofessional service! Just stay away if you could.

Terrible service ,staff are so helpless had a parcel send over to me from friend 6 weeks ago , and been sit in their tnt depot for two week , no delivery to me, keep ask me send a email to confirm its none commercial use, and just never send out . never will use them again !!

I am supposed to receive a package and not only is it nearly 2 weeks late (almost all of that after clearing customs, but somewhat excusable on account of coronavirus), but they have claimed delivery attempts twice with no contact, no notes, nothing, despite me being home all the time. I can't help but wonder if they are even trying to deliver or they just write that they did.

Terrible service, customer service were rude and unprofessional, Track &Trace doesn't get updated.

I am Forced this give the worse Company in the world one star as there is no option for Zero stars.
An Absolutely disgracefull Company to deal with. Four Days from Taiwan to a Dublin via Horizon and as soon as TNT get their hands on it,it spends the past 9 days going between Dartford and Dublin every day sometimes twice a day.Its been 14 working days and nobparcel yet even though it is the EXPRESS service
No answer from tnt customs department and no explanation from customer services only excuse after excuse.I detest this company after my experience and would rather walk to Taiwan that ever allow them to touch an item of mine again.

By far the worse delivery service I have experienced. Tracking number and contact options are rubbish.

Zero stars! My experience so far has been HORRIBLE. Trying to ship my residence from USA to Ireland. Called Thursday and they said it would be picked up on Monday and would send fedex labels. Next day still didnt have fedex labels but TNT claims there is no record of the call and no pick up is scheduled. Also say TNT labels were generated in Ireland but need US ones - but didn't say how or where to create. It's their labels! Then insisting I provide the tariff codes - how the heck would I know what these are???

A real desaster impossible to find a solution

the website payment online does not work
they take your payment by card but nothing !! IMPOSSIBLE TO GET THE MONEY BACK!!!!
you can email them NOTHING!!!!

this company is the worst that i ever seen in my entire life idiots that don't know how to work. thats it

Extremely poor service. Not only was my package delayed, the driver also lied about attempting to deliver the packaged, since I was at the location all day and he/she never showed up. Their customer service then rescheduled the delivery for the next day AM. I was sitting in hours waiting for the package, that finally arrived hours after the rescheduled delayed delivery....Customer service was unable to reach the depot and couldn't provide me any updates, two days in a row!! How are one unable to reach departments within the company for two days straight!? First and last time I'm ever using their service.

An Absolute shambolic service .Waiting 10 days for delivery due 5 days ago and not 1 person to contact.Never again

Most horrible delivery service I've ever had. Don't try to call them for booking a delivery, they will return the package, and blame you not to give them the receiver's phone number! Even they promise to collect it today, they'll always call you later to say there is no driver around, have to collect them tomorrow.

SERVICE S***T

Package was not delivered as eBay promised.
Someone entered the wrong address for some unknown reason.
TNT Useless customer service. After being on hold for ower 30 minutes One of the office raised said that he would figure it out and everything was gone forever and didn't pick up the phone.
The day before, they called from the TNT company clarified the correct address and promised to deliver the next day.
The day went by delivery time expired but I never got anything .

I cannot believe that i pay this company to be treated this way: last shipment was delayed 7 days from the moment hat i paid VAT owed for the shipment...this weeks shipment i said to the girl who called on the morning of July 2 that i am going to pay to the driver ( to avoid delays)....they haven't delivered until now, and the customer service is clueless, rude, unwilling to help and answer my questions and their favorite move is to put me on hold whenever i asked answers why is my shipment delayed.....i start to think this is on purpose....if you have something to ship, avoid TNT, might turn into a nightmare dealing with them!!!!

Shockingly bad , TNT subbed out a delivery company from Sligo, when I checked the TNT trace and trace it said failed delivery on two separate days and that the driver left contact information, he left nothing on either occasion, why allow a company ruin your already poor record. Avoid at all costs.

An absolute joke of a company. Never with any other company have i had so many problems. I have informed all my suppliers to never use TNT again or we will stop buying from them. TNT have some serious service issues which they clearly don't care about.

Expected delivery time spanned 8 hours (10 to 1800). Driver didn't call when s/he was outside so missed the delivery. Didn't leave a note. Online delivery status was "follow up actions underway', whatever that means. Disappointing.

So I ordered a product online and it was being delivered by TNT, having read some of the reviews on here, I was getting a bit worried that it might be a while before I was going to delivery but I had a positive experience so thought I'd share.

The tracking on their mobile app said that the package was rerouted and then I didn't get an update for a few days. On the day it was supposed to arrive, I got an update to say that the shipment was delayed but no other details left.

The day after, I messaged TNT on Facebook and they replied within 3 hours, I sent them my shipment ID as requested and they told me they'd pass on my details to the local depot, later on that day, one of their drivers rang me and told me he was on the way with my parcel.

Delivered a day late but in fairness, the customer service was very good from my interactions.

Don t use this company. Really bad experience. Staff are very rude and not helpful. Forget to sort out something on the phone if they don t like to talk they will hangout. This company is a nightmare to deal with it. Just warning. If you can use other companies NOT TNT

TNT are charging you 5c to 50c cent for using their 0818 number. The longer you wait the more they make. Cheeky!!

Update: I have received a reply which is something. However the app has indicated that my package had cleared customs but I've been informed it hasn't. Seems to be a big issue with the app managing expectations and incorrect information. Also seems customs has a lot to do with the major delay whom I understand are a law unto themselves. I'm a little happier with the contact received but still disappointed with the overall service and communication.

Disaster experience for me. I did get one very nice lady on the phone and most people I spoke to were friendly. But not much good as it was never followed up, along with my other attempts at contact. The tracking app is misleading and had me waiting all day for a delivery it indicated was due to arrive at my address that day but in fact it hadn't even left the depot. A staff member tried to mislead me on certain information. Customs wanted a closer inspection after already clearing my package. I even went and researched the website in order to correct the information I was being given. It could genuinely be the case with customs but along with all other aspects it still compounds to a bad service overall and no trust in the company. I still don't have my package either, nor any indication of when I should expect it. Additionally I explained this was a medical device for pain management but clearly they simply don't care, seems like a big business model that doesn't fulfil its end of the deal. By the way my package has been in their depot 50 mins away from me since early April.

Horrible! Very slow, even though I paid for speedy delivery. Expensive shipping costs. I do not recommend.

My packet is delayed for 5 days already. Nobody answers the phone since 2 days. Not recommended

My parcel arrived in the tnt depot the 17th of December just in time for Christmas, except 4 weeks later I still had not received my parcel, it took me 2 phone calls and lots of emails to get them to finally deliver it to me. If I got a straight answer as to why my parcel was stuck in the depot for so long I wouldn t of minded but it was just a waiting game

Unfortunately a very bad experience with TNT ireland.
My package was sent over 2 weeks ago and no one was able to understand what happened to it, including a couple a fake failed delivery messages on their tracker, which never happened.
They are unable to indicate a timeframe for the delivery or allow an alternative consignment date via any tool.
Do not use this service if possible

Update: 09/11/2020:
Unfortunately without my knowledge someone used Tnt again to send me a parcel.
It is more than one month that I am waiting for the parcel, stupid excuses all the times, lies over lies over lies. (The people not at home now on level 5 lockdown is a good one...)

Never, never, never use this service

Poor response to about y package delayed delivery & no contact phone number available to contact them. very frustrating

My parcel is in the Dublin depot since 22nd of December I was told it would be delivered before Christmas. I have rang them every day including to day and I get a answering machine to say call back later. After many emails my tracking was updated to be delivered on the 6th of January it said coustomer updated delivery which I did not request. This company is a joke. When I emailed tnt. Com they said I have to contact tnt in my country I told them to read my emails I can't contact them because they don't answer there phone. I sent them the phone number for them to try still have not heard back from them.

Parcel stays in Tallaght depot for almost 2 weeks without delivery in Dublin. Calling support every day, 4 times already. No help at all, saying you need to wait. Original delivery date is already exceeded for 3 weeks.