4 years ago
We like our home that Tilson built but it didn't c...
We like our home that Tilson built but it didn't come without troubles....a lot of troubles....that are still not resolved! To start, it took a very long time for them to build the home. We live out in the country; they said they had troubles getting contractors to work out this far.
Recently, we submitted for some warranty work. When Nick Taylor called, he instantly said the crack in our ceiling was cosmetic - Nick had not seen it, nor listened for two minutes into the conversation before he made the assessment. The phone conversation ended when Nick hung up on my husband, the customer.
When we submitted the work order, we were told it was no longer under warranty. We pulled and sited the warranty with dates, because they were wrong, it was not past the two year period and their warranty clearly stated so. Today is 8/11/20 as I write this, and our warranty is documented to expire 9/28/2020, with electrical listed.
We are still trying to get our electrical fixed but now they have no longer corresponded with us - funny because the warranty does actually expire next month.
Christy Reyes was also copied and still took no action either.
We are beyond frustrated with Tilson and have been for two years. There are several new homes being built in this area and I want to make sure everyone knows not to use Tilson, as they do not honor their word.