Getting the loan went well but when we closed the loan out, things were not handled well. If our lawyer hadn't checked on them the loan would not have closed over a $39.98 issue that was their fault and interest would have kept on accruing on a $150,000 loan without anyone informing us of what was going on.
When my wife tried to talk to them about the problem their attitude was that it wasn't their problem at all.
I have always received professional service and the service team is polite.
They made every effort to help me correct old information and communicate the corrections. Thank you.
Avoid if possible contacted through my realtor to get preapproved. Contacted Lori nackers, she was busy pawned off to another person's greg and some other guy. Never got a all no contact,I refuse to get treated like a number. No wonder they ace a poor rating. Don't waste your time.
These people are Running scams and opening up fraudulent accounts from people who have the wrong identity of someone else. The person who stolen my identity attempted to open account at this Credit union and these people pretending to send me information about the whole process and they failed to do so
Great service and rates for both borrowers and savers.
I had a $1500 fraudulent charge come up on my credit card, and Thrivent handled everything quickly and professionally! Their dispute with Mastercard has dragged on, but they immediately credited my account after the charge was discovered. After 90 days they notified me that they will absorb any loss with this charge, regardless of the outcome with Mastercard. They contacted me a couple of times to e-sign documents, but otherwise, they have handled everything. I use Thrivent for my business, and I would highly recommend them to anyone looking for a bank.
Professional and great customer service! We were with a different financial firm for many years but due to some news about fake credit cards, etc. we decided to move everything over to TCU. Great online bank to use!
I love the ease of opening my account and the follow up afterwards. I have the direct deposit checking account and the ATM fees are reimbursed no matter which ATM you use. Yes , I moved all my accounts to Thrivent because of the ease of doing business and I live in Illinois. I received number service each and every time from the loan department when refinancing my home and car. I recommend Thrivent to be your primary account holder.
thriventcu.com