Thrifty Car Rental: Cranberry Twp. Review

I recently rented a car from Thrifty and I must say, it was a wonderful experience. The customer service was top-notch and the car itself was in perfect condition. I had a smooth and hassle-free rental process. Highly recommend!

👍 Great service from Thrifty Car Rental: Cranberry Twp. The staff was very helpful and accommodating. The car I rented was clean and comfortable. Overall, a fantastic experience!

I had a great experience with Thrifty Car Rental: Cranberry Twp. The staff was friendly and efficient. The car was in excellent condition and the price was affordable. I would highly recommend this company!

I recently rented a car and had a fantastic experience with Thrifty. The customer service was outstanding and the car was in great condition. The whole rental process was smooth and efficient. I'll definitely be using Thrifty again!

I had an amazing experience with Thrifty Car Rental: Cranberry Twp. The staff went above and beyond to ensure my rental process was smooth. The car was in excellent condition and the price was reasonable. Highly recommended!

I had a pleasant experience with Thrifty Car Rental: Cranberry Twp. The staff was professional and friendly. The car I rented was in great condition. I would definitely use their services again!

The service at Thrifty Car Rental: Cranberry Twp. was excellent. The staff was helpful and courteous. The car was clean and reliable. Overall, a great experience!

👌 The service at Thrifty Car Rental: Cranberry Twp. was excellent. The staff was friendly and helpful. The car I rented was clean and comfortable. Overall, a great experience!

I was impressed with the level of professionalism and quality of service I received from Thrifty Car Rental: Cranberry Twp. The staff was knowledgeable and friendly. The car I rented was in excellent condition. Highly recommended!

I recently rented a car from Thrifty and it was a great experience! The staff was friendly and helpful. The car itself was clean and comfortable. I was very satisfied with the whole process. Highly recommend!

👍 Thrifty Car Rental: Cranberry Twp. provided exceptional service. The staff was friendly and helpful. The car was clean and well-maintained. I had a great overall experience!

Great Service. Will definitely consider for future needs.

No Stars....I had called for a price over the phone and was quoted a price of $586.00. When I went to get my the rental my price was $782.77. I had previously canceled a rental with another company because Thrifty's price was better. The other rental price was close to $600. Why would I cancel for a more expensive rental as well as send the other party splitting the cost a total of $293 for their share. Lesson learned here.

More like "Thefty" Car Rental. I was in a bind trying to get a last minute (big mistake) car rental to get to work while mine is in the shop. I explained several times over the phone that I needed something fast and that I was cost sensitive and wanted something cheap. It is, after all, rather expensive to host Thanksgiving. This Dollar Rental/Thrifty Rental location quoted me a $45.00 total charge, so I grabbed a cab and headed over.

When I got there, after waiting around with nobody in sight for 5-10 minutes, and futilely calling out a few times to see if anybody was around in this two room building, an employee finally shows up. She was very nice but told me that they would actually be charging me $250, plus the rental, as apparently some sort of hold. I asked her when I would get my money back and she wouldn't commit to a date, citing transactional delay etc. It was clear to me I wouldn't see my money for another week. She offered to talk to her manager, who had apparently been sitting in the next room the entire time - he had just been ignoring me when I first walked in. After he mumbles something to her with his back turned to me, she came back and apologized profusely about "the policy". I asked why she said nothing about this over the phone when I explained I needed to know the cost and that I was cost sensitive and she continued to go on about their "policy". I explained that I could not put down another $250 unless I have some assurance that her fat little manager would pay me back immediately after returning their car. No promises. Interesting that they have no "policy" to actually return my money.

Bottom line: I took a cab to get here and they knew it. This was nothing more than extortion. These people are dishonest. I was very angry that they wasted my time, and frankly my money. There is nothing "thrifty" about them - nor are their prices, for that matter, any less than the local rates from Enterprise, Hertz, or the others. I opted to take a 45 minute cab ride with the certainty that my costs were contained rather than waste $295 on the hope that they would refund a substantial amount of that quickly.

Just for the fun of it I called several local rentals to get price quotes. Their prices were all the same, those that had security deposit policies said so over the phone (many were far less than Thefty), and they all had reciprocal policies promising to return money within a stated number of days. Do not go to Dollar/Thefty Car Rentals in Cranberry.

Absolutely horrible customer service and they will shut off the car for no reason AND charge you ridiculous amounts to clean the car once you've returned it. Even if you didn't smoke in the car, they try to tell you that you did. Avoid this Thrifty.

I had a 5 star review here because until today, it has been a damn good experience.

Last night while driving, a deer ran into the front right corner of the car I was driving.

I have just been informed that I can never again rent from Thrifty.

If the accident was my fault, I could see the logic in this. But it is not. I have been faithful to you guys and you turn around and pull this.

Beware...you get into an accident, even if it's not your fault, you're forever banned from doing business again. This may not be the choice of anyone working at that branch, and Ethan is awesome (for keeping me fully informed of procedures and processes) but the Thrifty Corporate decision to ban future business with a good customer involved in a NOT AT FAULT ACCIDENT that is even considered an ACT OF GOD by my insurance company is bad business, and I am removing my once praising review for this.

If you're going to use Thrifty, this is a good franchise and Ethan is a great Manager. I never had to deal with anyone else, but this recent revelation infuriates me. I won't be back until it changes.

Even Enterprise never did this to me...