Therapeutic Healing Hands

Therapeutic Healing Hands Review

Reviews 17
4.6
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M
3 years ago

This was an overall bad experience. Scheduling iss...

This was an overall bad experience. Scheduling issues on their side caused us to reschedule our appointment over and over which I won't go into too much as it would drag on too long. My boyfriend bought a couples massage for us in January for my birthday and we weren't able to get our massages until February 28th. We had an appointment for 1pm and they told us to come 15 minutes early. We got there at 12:40 and all the doors were locked and no one was picking up the phone. The open sign was up in front but no one was in the building. We ended up waiting almost 30 minutes until they finally showed up, it looks like they had gone out to lunch and forgotten they had an appointment with us? We didn't even get into the building until 1:06 pm.
Now including the time to fill out paperwork and get all settled they didn't start our massages until 1:20. Then they stopped our massages 2:04. We paid for an hour and didn't get it. I even made sure to keep an eye on the time because I had a feeling this would happen. The women were kind of nice, but not even a little apologetic about being late to our appointment. Despite that it was not enough to make up for the stressful experience we had with this place, including not receiving the full hour we paid for. Which isnt exactly cheap.. Considering this was our first time getting professional massages, it was a real let down, and not at all the relaxing experience I had imagined. If we ever get massages again we definitely won't be coming back to this place.

Edit: Seeing as I cant reply directly I will edit my review, which you probably wont notice because I feel like I made my disappointments very clear. lol you obviously didn't read my review if you're going to respond asking what else was wrong. Also if you're going to cancel an appointment on a client, it's usually a good idea to call them and let them know. On January 30th we were on our way in and decided to call just in case and got an "oh I thought we called you we had to close today" (making this the SECOND time we had to reschedule) very frustrating. I feel like I explained it quite well, showing up late for our appointment and cutting it short because of it? We don't make a lot of money and this is the first time we've been able to enjoy something like this and it was a such a huge let down.

L
4 years ago

Fan freaking tastic!! My husband and I just had a ...

Fan freaking tastic!! My husband and I just had a couple's massage. Amy did a fantastic job with my husband who's been to chiropractors and back Dr for his back pain with no results except for more pain. My massage therapist made me feel so relaxed and didn't hurt me like others have. Definitely coming back!

Therapeutic Healing Hands

Therapeutic Healing Hands

4.6