The Westin at The Woodlands

The Westin at The Woodlands Review

Reviews 666
4.4
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F
3 years ago

This is THE nicest Hotel I have ever stayed at. It...

This is THE nicest Hotel I have ever stayed at. Its most definitely above average. Great Service. Great friendly knowledgeable front desk. Great views of the waterway. Rooms were spacious. Loved the shower. The bed was extremely comfortable! Love this hotel. Looking forward to staying at another Westin.

X
3 years ago

DO NOT GIVE THEM YOUR PARKING TICKET if you park i...

DO NOT GIVE THEM YOUR PARKING TICKET if you park in a nearby garage, the garage charges $17 & you can pay when you leave, Westin wants your ticket so they can charge $20. Other than that, the hotel is amazing.......

G
3 years ago

This was a great place with very comfortable beds ...

This was a great place with very comfortable beds and a lovely sit in and walk in shower. The service was amazing and the bellhops were very nice . The only complaint that I have is that the bar Louie next door was very noisy and it did not stop until 4:00 in the morning. The hotel was very nice about it and the manager gave us a half refund on the room. This is an amazing hotel with great quality. If you need a hotel around this area,
The Weston At The Woodlands is the place to stay! #veryfancy #The Weston at the Woodlands

b
3 years ago

One of the nicest upscale Westin Hotels I have sta...

One of the nicest upscale Westin Hotels I have stayed in ( Westins are my world wide choice). Very surprised to find this excellent Hotel while in Houston to attend a concert at the Woodlands Pavillion. 5-10 min walk from Hotel to the pavilion along the River Walk. Nearby restaurants on the river and near Mall as well as outdoor shopping on Market Street. Nearby kayaking, fishing and paddle boarding on Woodland lake(all within walking distance). Everyone at the hotel was friendly and helpful. Rooms very modern and upscale and very clean. Great experience!

C
3 years ago

The Westin has so much to offer in luxury and room...

The Westin has so much to offer in luxury and room amenities. This location is especially awesome, as it is in walking distance to so many restaurants, bars, venues, theaters, the mall, etc! We really enjoyed our stay.

V
3 years ago

Very clean place, comfy bed, and extremely accommo...

Very clean place, comfy bed, and extremely accommodating. Needed another bed, they rolled one up and the guest who slept on it really enjoyed their sleep. The rooms have Starbucks coffee, but if you want a specialty coffee you can pick one up from the Starbucks downstairs located in the lobby. Breakfast was not free, but you do get a lot for the price.

T
3 years ago

Very good experience staying here & the front staf...

Very good experience staying here & the front staff was amazingly friendly & helpful.....the housekeeping didn't knock the next morning, they just walked in our room as we where getting dressed that was the only issue we had.

J
3 years ago

Reserved romance package for engagement which incl...

Reserved romance package for engagement which included roses, bottle of champagne, and money for bar and restaurant. Called beforehand to ask if items could be set up in room before we get there. Get there and none of it is done and we have to ask for them to bring it up so we leave for the mall to give them time to set up. Get back and it s a very small heart of fake rose petals with what looks like a smile in the middle, champagne was ok(but I couldn t tell if it was good or not because I ve never had champagne before) and the Italian restaurant....we didn t even eat a quarter of our food. Spent almost all the money on the restaurant and got and extra large tasteless pork chop and chicken Parmesan with penne pasta that had close to no sauce that was also tasteless. We paid more than 300 dollars for a night of dissatisfaction, hunger and bad service. It s a no for going back and don t recommend

D
3 years ago

Currents Restaurant in the hotel. Beautiful locati...

Currents Restaurant in the hotel. Beautiful location well maintained exterior right on the Waterway. The restaurant is clean and spacious the tables are clean and well laid out. Very nice piped-in music. It was Thanksgiving day and I appreciate them being open. It was easy to order off of the Thanksgiving Day menu. The waitress was prompt and attentive and brought water to the table first thing. Hot Rolls and cornbread came out first. The plates were quick to follow it was an absolutely delicious meal I enjoyed it very much. The serving portions were very large. This dining experience exceeded my expectations. It was my first time here and I will be back again. I highly recommend this to anyone.

W
3 years ago

We got a superior room with a river view and a ter...

We got a superior room with a river view and a terrace and it is the worst room we have stayed in in The Woodlands. Incredibly loud - it is midnight and there is a zero percent chance we are sleeping.

If you are going to pay a premium price in The Woodlands, stay at the Marriott. The people who designed the Westin did so for 21 year old college kids not interested in sleeping.

S
3 years ago

Second time at this hotel and it's the only hotel ...

Second time at this hotel and it's the only hotel I'll stay in at the woodlands from here on out. I can't say how they are about fixing issues in the room because we haven't experienced any issues with the room. Zero issues. This time we requested to be on the side opposite of the nightlife and they accommodated. Normal checkout is at noon which is great. Everything you want to do in the woodlands is right next door, within walking distance.

K
3 years ago

It s the little things... I couldn t sleep and th...

It s the little things... I couldn t sleep and thought maybe a soda may settle my stomach and get me back to bed. I walked down stairs looking and asked if I could purchase a soda somewhere. The clerk told me that I could only do it through in room dining and they d bring it to my room (though there was a clear refrigerator with sodas right there in the lobby). I told her I d rather get it myself or wait. She had someone bring me a can of Sprite and a check for $7.24! Seriously? Over $7 for a soda? I payed over $800 to stay here for 3 nights and I can t get a reasonably priced soda?

I didn t pay for that and I will not give this hotel another cent of mine or my company s money.

Also, I should mention the hotel restaurant is under construction and their solution is a breakfast buffet fit for a Super 8 for which they charge $20. I made that mistake 1 morning...

m
3 years ago

Beautiful hotel with tastefully appointed rooms an...

Beautiful hotel with tastefully appointed rooms and a great location. Hotel is located in a prime area and is inviting and central. Staff is professional, friendly and helpful. Highly recommend a visit here if you are looking to visit the Houston area.

A
3 years ago

We stayed on the 11th floor. Everything in the hot...

We stayed on the 11th floor. Everything in the hotel is clean and beautiful, the staff are all friendly and happy to help. The hotel is within walking distance of many great bars and restaurants as well as the mall and the pavilion.

D
3 years ago

I did not stay at the Westin, but I dined at Sorr...

I did not stay at the Westin, but I dined at Sorriso Italian Kitchen located in the hotel. The drinks were good and reasonably priced. I thought the entrees were good, but, for the miney, I had expected more than just the entree item - maybe a vegetable as well. The service was good and attentive.

T
3 years ago

My rating is based on a one night stay with my spo...

My rating is based on a one night stay with my spouse. We stayed there because it was pet friendly and we wanted to bring our small dog. The staff there was great, from the moment you pulled up to the door, to the front desk, to the bell service and the staff that brought food to the room. Very nice property and accommodations. Unfortunately, both restaurants were closed from 5 PM onward to prepare for NYE festivities. Food and drink were only available via room service. The room service menu was good (I did order from their breakfast selections), but I was disappointed that they didn't have hot chocolate as I do not drink coffee or tea. Otherwise it was a fine hotel and a very pleasant experience.

A
3 years ago

Hotel is at a great location with good food places...

Hotel is at a great location with good food places nearby but there hotel services are awful. The complimentary breakfast is almost empty by 8 and they don't replenish it unless asked, sometimes not even after asking. They say it'll take 20-30 min so you don't all then again and eat something else. I tried connecting my USB flash drive to the TV but that didn't work. The help desk called in engineer but he wasn't able to fix it. Once i ordered the silverware to my room. Inspite of requesting several times, I didn't receive it. And to top it all up the hotel does not provide free WI-FI even after paying 240+ dollars per night. Really disappointed. Worst experience ever.

T
3 years ago

Very nice very very clean rooms staff was nice Cas...

Very nice very very clean rooms staff was nice Casey in Sales Management is very very nice person very polite very professional offering lots of information to not able to park our vehicles at the hotel Casey even offered and came and picked us up and brought us back to the hotel wish more hotels were like this the only thing they need is a runner van or Shuttle bus whatever you call them thank you Casey for everything the entertainment bus drivers

D
3 years ago

The hotel is pretty big and new. The room was not ...

The hotel is pretty big and new. The room was not properly prepared for new customer but the staff act immediately to fix this after reported. Sleeping aromatic oil provided in the room for customers. The hotel is nearby many restaurants as well as the jogging path. The staff here has great service minded.

d
3 years ago

Perfect stay.could not ask for anything more.every...

Perfect stay.could not ask for anything more.everyone I have encountered was professional and friendly.especialy mr.Robert.he was supervisor on duty while we stayed.He offered him self in every kind a way and was nice to talk to.give us some sourounding info that was helpful.would recommend and prefer to stay here any time over any other property we have stayed in past.clean all around.food was amazingly good..cant wait to come back.hope 2 c u soon;)

C
3 years ago

Went to Current. Worst service I have ever had. No...

Went to Current. Worst service I have ever had. No exaggeration. Server was none existent. Her focus was on a party next to us ordering lots of alcohol. We watched our food that took 40 minutes between courses sit in the window for 5plus minutes. Pasta came out cold. Sent back. By time it came back everyone else was finished with their dinner. Manager apologized, but didn't feel it was sincere. I will not return.

J
3 years ago

This hotel is located right on the waterway in The...

This hotel is located right on the waterway in The Woodlands. It is easy to find and there is ample parking all around the hotel. There is a Starbucks located in the lobby. There are several restaurants located within walking distance. There is a theater nearby that is also within walking distance. The hotel is close to a mall and also a grocery store is a short car ride away.

K
3 years ago

Beautiful hotel with high end bathroom. Large luxu...

Beautiful hotel with high end bathroom. Large luxury shower with modern finishes through out. Room
had all the latest tech features and a green option to skip housekeeping awards your points. Amazing infinity pool and gym. Entire place was
Spotless. Rooms are quiet with room darkening shades. Came to the hotel for work, would love to return in the future. All around wonderful hotel.

A
3 years ago

We chose this hotel for a staycation and are so sa...

We chose this hotel for a staycation and are so sad we wasted our one night away here. This was the view from our room. There were loud and obnoxious people in the hallways well after 230am and you can hear everything. The whole point of our stay was to relax and sleep in...if you arent a member you will have to pay $12 to use the wifi and we were charged a $20 parking fee. The only thing that I liked about our stay was the room.

H
3 years ago

My favourite hotel in Woodlands Area. You do not n...

My favourite hotel in Woodlands Area. You do not need car to grab a bite. Nice atmosphere and a bestifull sidewalk thru the waterway. Hotel is kinda new and fancy. Attention at the front desk is their weakness

K
3 years ago

one of the best local hotels in The Woodlands, exc...

one of the best local hotels in The Woodlands, excellent location on the waterway, clean rooms, great restaurant, welcoming atmosphere. IF you need a place in the woodlands I recommend! my clients use it when they stay from out of state and out of the country. -Kevin Baker Real Estate Team Keller Williams The Woodlands.

The Westin at The Woodlands

The Westin at The Woodlands

4.4