The Upper Crust Catering Review

Above the street. Full kitchen catering. Also operates Urban Hands preparing & serving meals for needy.

I attend here to have dinner every Thursday night. Yum!

Absolutely fabulous meal! I can't stop telling people about it! They have a passion for people as well as a passion for food. They have many excellent vegan options also which help our environment, the animals & our health. Please consider The Upper Crust Catering for your next event; you won't be disappointed! I am already looking forward to the next event they cater.

**Edit**: as of May 2012, The Upper Crust Catering contacted me after posting this review. I was happy that they took the initiative, even if it was almost 3 years our event, to reconcile. Ben was gracious in hearing out my complaints, and letting me know they're striving to better their company. While it does not change the service we received at the time, I appreciate Ben, and Jim, addressing my concerns and receiving clarification and answers to some of our questions we've had for so long. ***

My husband and I hired Jim and The Upper Crust Catering for our wedding and unfortunately we did not have a good experience with them.

When we initially met with Jim (the owner) to go over packages to see if this company was a good fit for us, he was great. He seemed understanding that we were on a budget and promised he could provide a great product for the amount we had to spend on catering. We spent more than an hour there talking about our wedding plans and such and walked away feeling truly blessed to have found a vendor that "cared" about their clients and provided an estimate inside our budget. Unfortunately this was not how it panned out.

Not only were they extremely difficult to get a hold of (several emails AND calls were required to get one response), but a week before the wedding when we provided our final head-count they tacked on an extra $1,000 to the bill because we had 25 more guests RSVP (considering we were spending only $2,500 on appetizers for 200 people, paying $1,000 more for only 25 people seemed overboard). He explained that they wanted to make sure they didn't run out of food (which is totally understandable) and that we needed several more tables (and therefore linens and such) even if it was only 25 people. He explained that because it was so much extra on top of our deposit and estimate he'd do us the honor of personally being at our wedding to oversee everything and make sure it went smoothly. Knowing that it is worth the money not to run out of food and make sure our guests were cared for, we happily paid the extra amount even though it went way above our budget.

The day of the wedding 1) They ran out of food, which sucks (I didn't even get to eat at my own wedding). 2) The "bartender" they provided did not check ID's and we therefore had underage drinking at the event -- something the venue AND we would have been personally liable for. 3) Jim did NOT, ever, show up to the event. We paid for him to be there and he never showed. 4) At the end of the night when they were packing up, they started carting the alcohol we purchased INDEPENDENTLY from the catering company into their truck to take back with them. My mom had to stop them from taking it, explaining the bride and groom purchased that themselves....they left it all on the sidewalk for my mom to pick up.

Obviously being seriously upset with the service we received and paid for, we sent SEVERAL emails and called dozens of times within a month of the wedding to speak with Jim and explain to him what happened -- simply just to hear that he was sorry for their poor service or to just acknowledge what happened was wrong. Not only did it take several emails and phone calls to receive a response, but Jim denied any of this happening and that since he wasn't there he couldn't confirm that our complaints were valid. No apology, no attempt to make things right, not even an acknowledgement or consideration of these complaints.

Sadly we were left feeling scammed us out of money on the most important day of our lives. On top of that, the company failed to even respond or acknowledge our complaints, which are 100% legitimate. If Jim had owned up to these shortcomings and even apologized once for any of them we would gladly forgive and move on, but I do not want any other bride or groom to suffer a similar fate.

Excellent company. Does a lot of good for the community. Feeds the homeless and is an all-around positive organization

Absolutely great. Fantastic people you can count on.

jim and his staff have always gone out of there way to .ake sure every experience ww have has has been a great one.

I love everything about these people and what they do I just think that it would be nice if they could figure out how either to serve wine or allow people to bring their own bottles of wine to have with their dinner because it makes sense for a lot of people maybe not everyone but it's not that strange to ask but I'll still keep coming and hanging out and eating the food cuz I love it

I'm going there now for a free dinner. They do it every Thursday at five pm. Great food Buffett.

Free breakfast saturday morning at 8:00 am! Great food and interesting people to sit with. Bring your dog if he/she is a good doggie, then get your bellies full to start your weekend. One of the hidden gems. Greenwoods humble homeless hangout, Nut muffins and quiche. Hot coffee and wierd wonderjuices. Come on in and feel the welcome warmth within. Love it!

Really good free community dinner and coffee on Thursdays at 5 p.m.

I went here for a vegetarians of Washington dinner and it was a bit hard to find plus parking is always a challenge in Seattle but I would go back again.

Wonderful servers and delicious food for our daughter s wedding! Set up at Thornewood Castle on time and everyone was so friendly! Our guests...vegan and non vegan alike...loved the food! There was soooo much food! I felt bad that we didn t eat enough, but it was so delicious.
They took everything away...not too soon and not too late... so polite and professional. We highly recommend them!

Jim and the upper crust know what they are doing! Hands down best catering in Seattle. I have used upper crest for multiple events and every one has delivered great food/service. I even joke with Jim(the owner) about how I feel like he is feeding me all the time cause we use them so much. I think Kristin is reviewing the wrong company.

The space makes me think of a speakeasy, in a classic old building that is located right in the middle of the Greenwood neighborhood , walking distance of all kinds of businesses and services.
Their catering is phenomenal, but it's the
service that they provide to the community that makes this place worth of a standing ovation. They offer free meals to the public on top of many other services for the needy. The owner of this place is a hardworking business owner with a heart of gold that helps the community more on his own than most businesses/companies that call themselves charitable.

His own line of vegan products. Produced on site. Great atmosphere in a historic building and a classic old Seattle neighborhood.as well socially conscious.A safe place.