Had an older model waverunner that had an oil pressure warning issue and wouldn't run. I was prepared for the worst. While it took some time for them to get to it (over a month), they did me right. Turned out to be a minor problem which they fixed. Charlie in service is the bomb! Kept me informed the whole way.
Worked with Jen in parts for an order. Great communication and super easy to talk to. Made the transaction very pleasant. Will work with her again in the future.
Amazing dealership with super friendly laid back staff. Always willing to lend a hand from porter to owners.
Bought a new boat from here at the beginning of summer and through the buying process everything was great. What they failed to mention is that the boat's required maintenance would be done by the most professionally embarrassing department I've ever dealt with. The service advisors seem to be nothing more than former salesman that that try and distract you from the present issues with a smile and an "I'm sorry" but NEVER actually do what they're supposed to. 1st incident was within 2wks of owning the boat it was required to have its first $400 maintenance but instead the technician decided to destroy my wake rack by flipping my racks out and allowing them to smash against the slip which inevitably snapped a welded joint right off. Instead of the technician notifying me immediately they cleaned up the mess and took the broken rack piece to the shop so we couldn't inspect it for ourselves and had the office call to notify me. Gets even better. For 3-4wks I had to battle the service team to even come up with a plan to get this fixed but to no avail. Eventually I talked to own of the owners and it was finally fixed about 6-8wks after the incident. Mind you I had a wrecked boat for roughly 75% of the first 3mos I owned it. They offered zero compensation zero genuine apologies and at the end of it made me feel as if I was the one who was putting them out and inconveniencing them. And just recently my next maintenance that was performed was a battle for 6wks as well. I was told it would be done 1-2 weeks after speaking and then got the run around for 4wks after that getting every lame excuse in the book as to why they continously drop the ball. Lastly spoke to the sevice manager and owner today but ultimately the result was the same and they're not willing to fix the relationship
At the end of the day i have been more than reasonable with them but their sheer lack of professionalism leaves me zero choice but to never do business with them again and for that reason I can't comfortably recommend an outfit that conducts business in this matter
Been having the same Yamaha dealer in the San Antonio area do my yearly PM services - they are also who I bought my 08' AR230HO new from. Due to several years of their lack of thoroughness and overcharging me for their PM services, I decided to look elsewhere this year.
After researching for another authorized Yamaha Power Boat service provider within a couple of hours from me, I came across Ski Dock. From my first call to them late last year to my interactions with Winston and Charlie over the past couple of weeks - I can't be more happy with the service and fair price I was charged for this year's PM and a few minor repairs.
Bottom line, it's worth my time and the drive from the South East side of Bexar county to Ski Dock in N.W. Austin.
I don't mind paying a fair price for a job well done and on time. I know the importance, especially during these times of the Covid-19 pandemic, of paying folks a fair price for their services. However, you mix-n the great customer service along with the fair price...I don't mind driving almost 2 hours to have Ski Dock service my boat.
I will be coming back to Ski Dock going forward. . .and even buying my next Yamaha jet boat from them as well.
Have fun and safe boating!
These guys were awesome and helpful. Was looking at a onewheel because I am impatient and wanted to shred like yesterday. Talked to them on the phone and were super helpful and visited the store later that afternoon. Got me all sorted out with great customer service!
I have bought a few boats from the ski dock. Always a great place to do business with. Whether, I m buying a surfboard, boat parts or a boat they are always Texas friendly. I recommend giving this place a shot. They are super low pressure as well, which is nice.
The people here are excellent. We had a few service issues, but they did a great job fixing things up and taking care of us.
Giving 2 stars since they actually exist. Other than that it s next to impossible to do business with them.
No one returns your calls. No one returns your emails. No one returns your inquiries via Yamaha. May try sending a letter to see if they ll respond to that. Save yourself the time and take your business elsewhere
We have had nothing but great service and attention from John prior to and after our boat purchase including anytime I pop in for equipment or accessories. Winston and Anthony have been extremely helpful so far for service for our boat as well. Always friendly and attentive and work completed as promised.
skidock.com