3 years ago
Long story short, our room's ceiling leaked majorl...
Long story short, our room's ceiling leaked majorly and completely soaked all of my husband's luggage. When I went to find someone to help (the housekeeper), she asked why we didn't use the bucket to catch the leak. I don't think it is unreasonable for a hotel guest to not expect a leaky roof. However, she was surprised because the leak was in a different place from where it usually leaks! We were told it was leaking because someone must be showering upstairs - so we had someone's dirty bath water all over my husband's belongings. I had to ask them to dry our clothes, which they did (a wash was not offered, despite the dirty water). What is even more disappointing is that no manager or owner approached us to apologize or offer to make amends, which shows they really don't care about their guests. Kingussie has many little hotels and inns, so please book elsewhere and save yourself the headache!