The Silvercrest Center for Nursing and Rehabilitation Review

Very nasty and dirty place patient leave alone all the time with no help employees and are very lazy the state needs to look into the facility.please don t take your love one there because they may not return home.

This one star is overrated. The service from most of the nurses is way below par. If you complain, the staff ignores you. If you have no family to visit, you're really in trouble. The motto of this facility should be SOON! Everything is wait, wait, wait.
If Silvercrest got a 5 star rating, then I don't want to see the rest. Avis says we try harder, Silvercrest says, we make you wait for care.

Wish I can give this place a negative zero. The nurses are too busy having personal conversations to care for my mother. Because of them my mother has a stage 4 bed sore and is now fighting for her life.

Silvercrest is the worst nursing home. Do not put your love ones there.
They never answer their phones. They don't clean patient. the place is under Staff. My mother was never clean every time i got there i had to beg them and help them. they do not ck on residents. They cause UTI many time. She end up in hospital due to their negligent. Physical therepist never got my mother up from the bed and she keep getting sick.
when they call 7:30 saying we are calling 911. She passed away 8
when i got there she was dirty. Staff told me that they don't know how to do Post Martum and top of it They put the wrong date for her death.
I don't know how they got all this stars.

They never have chair for the patient family go sit on when they come to visit
The staff are rude and disrespectful
Would not recommend
I removed my mom the next week of her being there.

Don t bring your loved one here. The place is dirty. Medicine wasn t given on time. My friend couldn t go to PT because the staff couldn t find a wheelchair. Most nurses don t care. A few CNAs were very nice.

I do not have any family staying here but I do come here quite often. I provide aquarium service for this establishment and I really love coming here. You can tell the people really want the best for their patients. For example, we are setting up 2 aquariums. They have the budget for 1 really nice aquarium and 1 regular aquarium. Instead of putting the really nice one in the cafeteria they have chosen to put their really nice aquarium in their most excluded part of the nursing home, which is the area for people who have mental disorders. And I found that really beautiful. To put their best for people they know won't get much publicity or anything like that from. But rather just for the simple reason of making their lives better because, and this is their words exactly "because they already have so little". And this is also one of the cleanest and newest establishments I've been to.

Silvercrest is a horrible place. Your social worker works for the management not for you. They are very late with medicine and if your doctor wants you to have a pain pill every 3 hrs they will change it to every 4 hours. What are they doing with those extra pills? I have so much to write about their lies but I will finish this when I leave as I am exhausted from the abuse I ve and others have received at Silvercrest. Presbyterian needs to break free their name is becoming tarnished.

I have a family member that is currently there everyone is very nice the nurses are attentive and willing to help. The staff takes special care to each patient and they keep the patients clean and healthy. My only issue is administration wise you have to bring in a tv stand and clothes it needs to be checked in and sometimes I would go and no one would be in the office at the time even when you are there during the correct hours. However once you get someone they are very helpful.

My grandmother passed away due to the neglect and suspected abuse at this rat hole. The staff shove food in the elderlys mouth. They wait so long to change the diapers that patients smell horrible and develop rashes. This place is so unsanitary there was fieces on the window and in a sink. The shower looked like a room from a horror movie. When my grandmother was taken to the hospital she was covered in feces and had a hole in her back. The staff are unbelievably rude. One staff pushed me with a tray. This is not a rehabilitation center this is a death trap. Please do not take your loved ones or worst enemy here.

The worst place to a family loved one. They don't care nor take care of them. The outcome my mother was worst when she came out. Don't go there

It was nightmarish experience. My son was thrown on a bed without sheets while his feed had been running for hours that he could have aspirated. He has a craneotomy and they refused to listen to put on his helmet, and kept touching his head so hard that his head dropped in. Families must bring their own TV'S yet they were turned off. It was filthy, dark and depressing. Don't take your loved one there.

Nobody know nothing!
My poor mom has been struggling with a mysterious rash for months.
The dermatologist is like a unicorn; you hear about him/her but you NEVER see one.
No one knows where or why the mysterious rash is affecting a few people. It's all waiting/guessing while my poor mommy is going crazy due to the non stop itchiness.

For the love of God that's great and holy, don't bring your love ones here. A few decent nurses lost in a sea of apathetic staffs. Nothing gets done and no one cares. My brother immediately got into hospital ER twice in a month due to the care (or lack thereof), here. A sorry excuse of an institution. The pain and suffering as result of their bad care puts on a human being, is astounding.

My father was a resident here after a major operation. The entire staff was very pleasant and professional. They kept me up to date with any changes in his condition and treated my father with such compassion. I am grateful for the entire staff, including the LPNs, RNs, Social Workers, Administration, front desk and hospitality. Everyone is so pleasant and very kind and eager to assist. Thank you so much Silvercrest for caring for my father and for assisting with a safe and smooth discharge.

Worst experience!!! Worst staff ! They have no idea how to talk with people !!! Somebody should teach them first how to talk with others ! Never picked up phone !!! I highly request you never ever send your love one there please They treat resident like a animals they don t desrve any starts

The Silvercrest Center is imperfect. It litterally killed my grandmother and she was only 72. I beg all family's, please do not put your loved ones here or your relatives. If I could give 0 star's for this review, I would definitely do that.

This place was recommended to us for PT by NY Presbyterian Queens. We selected it based on the rating. I am not sure how a place so incompetently run could garner even 1 star', let alone 4. The staff here are very nice and competent, but there simply not enough of them. While I realize this is a business, the scale here has tipped to the spreadsheet watchers over care givers. It is a disgrace. We are moving our Dad ASAP to home care and home PT to help him get better and enjoy the years he has left. He will not get better here, given the inadequate staffing levels. In an aside, the people running the phone system are nice, but not capable. The phone in our Dad's room worked only intermittently after 4 face to face visits to get it fixed. How hard is it to keep a phone working when that's your job? I hope this is posted. I assume it will not be . I plan to find the CEO of this place and have a meeting to get their perspective. They should be ashamed of what they have allowed.

If you have someone who has had a brain injury, then this is not where you want them to be. You want Burke!

They are just not diligent in their care or presume bad outcomes, so they just go through the motions.
Maybe I'm a little harsh, as neurological issues are not really their specialty. They do have some really good people, but they are often overloaded.

The positive is that with a little work they could turn it around and be first rate. Yes, for stroke patients they offer standard rehab, but for tbi or acquired brain injury, they just don't make the grade.

The scientific community knows the brain is plastic, and also that new neurons can grow, what they need is the right nutritional and drug supplements, with the right stimulation. And to be fair, providing this type of treatment is expensive as its often labor intensive. Although everyone could benefit, its often rationed as a result of economic realities.

I would recommend as a protocol if you have a loved one who just had a stroke or other acquired brain injury, that they receive a nutritional supplement given with the normal feeding mix. Most importantly Taurine and Magnesium, which help the heart and lungs but also increases BDNF, a neurotropic factor which helps the brain repair itself. You can search PubMed to look at the relevant research.

Combined with Ar-Tumerole a compound extracted from Turmeric. Ar Tumerols tells Glial cells to become new neurons. Providing the chemical support is not enough. One needs to provide proper stimulation via touch, sound, and light as well. If on anti-seizure medicine, (Kepra) then you need to increase the B vitamins but particularly B1 and B12 as it gets depleted, and also add folic acid. Exercise is shown to help stimulate brain stem cells, so artificially exercise those muscle which can't move use Tens electronic stimulation to do this, but consult the doctor first. The goal should be low intensity longer duration at first and work up. Slow and steady, over stimulation can be just as bad as no stimulation. Often time this sort of patients get all sorts of infections as a result of environment. They will be prescribed anti biotics which are ototoxic. (They damage hearing) This can be somewhat mitigated by giving them melatonin. No one knows the precise mechanism by which this works, but it does seem to help.

If you get an option choose the 4th floor. Oh, and when in doubt they paint by numbers, they will just prescribe the ototoxic antibiotics, often when the cultures will not support them. They never stop and consider that it is sympathetic storming.

Don t ever bring your love one to this place. All the staffs here are not professional enough, even the physicians in here are not qualified! They always let you waited and not patients at all. I really disappointed at what they are doing. All patients here most likely are elderly patient. Why doesn t these people show some loved and care to them?!

Worst of the worst.Your property may be stolen Mine was.You may be attacked by a resident.I was.If you complain they may send you to the Psych ward.They did once and tried.The social workers Ms.Swayne and Mr.Dumay ( sounds like Dummie)are vindictive,non caring,spiteful,God awful people.The Administrator hides in his office.
New York PRESBYTERIAN should take their name off the awning.Workers are prejudice.
If you care about your loved one do not send them to
Silver Crest.

The Silvercrest Center for Nursing and Rehabilitation is a not-for-profit organization. It was originally founded by the Salvation Army and is now a sponsored entity of NewYork-Presbyterian Healthcare System. Contact their admissions office for more information or better yet, get a tour of the facility.

I was in the Rehab from Dec 2018 until Feb 2019 and the Food was Great the Physical Therapy Dept was also Great!!!
The Staff was very helpful to me when I was there!!!

The only reason I'm even giving this place 1 star is because I can't give zero. My grandmother was in their "care" for only a few weeks and her health RAPIDLY declined. She wasn't eating and they did nothing, she had a terrible cough and they did nothing, her terrible cough turned out to be pneumonia and we were told she JUST had a chest X-ray that was "clear." They lied to us about her test results and that's IF they even did the test at all. It's unsanitary and the staff we encountered were rude and useless. If you can avoid it at all, I beg you, don't take your family to this place.

When I went there on last Saturday I waited and waited to be given a tour. I would have never come on a Saturday except for the fact that I called up ahead and was told that I could. Eventually the security guard, who was really nice, told me that she would take me on a tour because no one had come after she had radioed for someone to come a few times. Neverthess, the place was not what I expected. It was very crowded and loud with visitors and children playing and too many obstructions, like nursing carts and stuff in the hallways. It didn't smell bad, like others that I visited, and I liked how the residents could personalize their rooms with their own TV's and I even saw personal pictures hung up on the walls. In addition, outside there is a nice size veranda/balcony type area, which was cool but the recreation room was a little dowdy and boring looking. This place was not the worse I've seen and some might think it's fine but not I. It was too busy, loud and kind of ghetto to me.

Do not send your love ones here this woman actually called and lied to the police that I was threatening her because I asked why my brother had stage three bedsores

These people never have thier act together. Everyone is always passing off responsibilty to someone else.

Worst facility I could have brought my father to. Only because it was close to home I had them bring him here after his release from the hospital. The staff is very rude and facility was more concerned with having him discharged quickly rather than his well being and safety. Once he was discharged from the facility their ambulette services left my father in front of his building in the wheel chair claiming that no one was home, Which was a lie both my mother and son were home waiting for him to arrive and the ambulette never rang to bring him up. Instead of calling his contacts which is myself and my mother they just left him on the sidewalk and drove off without taking him upstairs to insure he was safely home. Instead one of the neighbors saw him and had to bring him upstairs. I will be taking legal action. I am incredibly disgusted by this place!!! DO NOT BRING YOUR LOVED ONE HERE!! They don't even deserve that one star.

tried to speak to my uncle twice, all they would say is he has no phone, if he had a phone you could talk to him. so i said you cant get a phone for him, they said he has no phone, x-mas day and day after, they made No attempt to help!!

I dont think the people like their job especially since they verbally abuse patients and neglect them . ! I regret ever being at this place

Don't trust this hospital with your loved ones!!! I left my father for two and half months and not only recieved a 26K bill for this the staff is rude and i was lied to about the insurance covering his costs. Now i am being harrased at work for my parents to pay. Unreal.

Rehab is a waste of time there. Nursing staff some very nice. I really can t complaint about some of the CNA. Some were very kind to him. However, I rather have my family member home. I had to pay Co-Payment for my family to stay there for rehab and I wasted the money. A bunch of lazy therapist . My family member is home and is sitting and taking a few steps. All they did there was give him arm and leg exercises lying down in bed. If a person is in bed for a long period of time most likely they will develop orthostatic hypotension but this people didn t look into it. Another time a weekend therapist name Sonia went to another facility she works and talk about my family and myself. Knowing that there is a HIPPA law.

They will treat you and your family horribly. If you want your family member to live then I beg you to not send them here. The staff is terribly incompetent and rude. They re also liars and will lie on you and whoever else to get away with the subpar care that they provide. This place needs to be shut down and demolished ASAP. It s shocking that it s affiliated with NYP. If you do have the misfortune of having to deal with this place in any capacity I suggest having a lawyer on standby.

Iam a resident here for past several months I've just read every review written and posted no longer than 3 months ago I ve feel they are about 80 % accurate but I will comment on my experience here first of all let me begin with when people say nypresb should take their name off of the awning well nypresb sent ent me here like I had no choice without letting me talk to my family they just came to me late saying you gotta go now , right now or you'll lose your chance so don't feel bad for nypresb once a woman in my room on a ventilator was having trouble breathing soo silvercrest called ambulance to take her to nypresb nypresb sent her right back without treating her silvercrest an hour later called ambulance again and again nypresb sent her back and again silvercrest had to call ambulance to send her back by this time it was 3am guess nypresb finally admitted her (her daughter met ambulance at hospital) nypresb has no one to blame but themselves anyway on to silvercrest they are extremely understaffed or over populated, nurses running around trying to attend everyone nurses to me are good my regular nurse tania is amazing ! keeps my room organized keeps me clean keeps my bed made makes sure my meals got everything it should sugar, milk for my coffee etc. Keeps room at good temperature anything I need . when she's off omg I miss her next shift is good too there are several excellent nurses here the cleaning staff great comes to rooms everyday to sweep and mop throughout the day they come on and out empties garage cans so rooms stay clean so now for the negatives when you first get here no one comes to you to explain nothings work or what their policies and procedures are. They don't tell you have to have your names put on your clothes (they use outside laundry service)their laundry procedure is terrible they've lost several pieces of my personal clothes yes with my name and silvercrest name on it and ino even received not even a sorry or offer for reimbursement everyone blaming someone else it's been 2 months and still nothing my family is retaining an attorney regarding several issues and I have pictures and videos for proof which I sent to my family . And because of covid I'm told no one , can take a shower nurses wash you up on morning g and evening and will wash your hair for you the security guards downstairs could be better but ok right now theres a covid case on next room no one came to tell us anything only know because room is sealed dept of health was here about a month ago questioning all residents about here and if there were any complaints plus they asked some very specific questions like how long does it take for a nurse to answer the bell usually a few minutes someone will come there's always a nurse in the hall .the food here is just ok tastes good but repetitious breakfast is my fav meal here depending on your dietary restrictions you get coffee or tea oatmeal or farina or cornmeal porridge . I love the oatmeal they give you either scramble eggs sometimes with hash brown or one French toast 2 pancakes 1 waffle no bacon ,sausage,or even ham. No meat weekends you only get a hardboiled egg and a small corn muffin or small dinner roll leaves me hungry still lunch sometimes chicken leg and thigh, roasted side either rice or sweet potato and a green veggie sometimes soup usually broth with veggies in it a few times they gave pea soup that was delicious on Friday they once in a while give baby fried shrimp with french fries which are great they give spaghetti and meatballs yummy hot dog hamburger. Once they gave lasagna was ok mine is better they gave one slice of pizza like a frozen pizza was good though if they have something you dont like you can request a sandwich like pb and j or Turkey but you can have family sens you some snacks like chips or individual cereal anyway it's not that bad here doctors take time to get to you when something comes up there is a channel they play Netflix on but whoever's is choosing movies suck they should ask us

The worst place ever!!! It's surprisingly to know that is part of the Presbyterian Hospital!!!! The food is terrible, hygiene is even worse!!!! Nurses are inhuman!!! Terrible!!! My Father had a really bad experience being in that places. Big Mistake!!! I don't recommend that place at all!!

I was there for rehab following my accident and a nice staff. The only problem I had was with a rough aide who helped me wash. She came around the next week and asked if I needed help again. I refused and was glad to be discharged and go home.

Read the paper (NYT). This facility is trying to dump residents in homeless shelters to make space and profit off of covid 19! Apalling.

I am so extremely unsatisfied of the level of care given to my daughter from the doctor assigned. The Social Worker was equally marginalized in care and effort. She was clueless in meeting the needs of the patients care especially when it was time for discharge. And i felt that there was a such a disconnect with Dr. P. How do you care for a patient and then not want to fill out FMLA papers for the family member? That has to continue caring for patient at home? How is it that you dont even come to say goodbye i wish you well, im discharging you. I do get the vibe that they were mad that i pushed for the discharge because facilities make money for people in these institutions. Its a big business. However the nursing staff was friendly and i had no issues with them. The stars that i gave was for the hard working nursing staff. The Dr. and Social Worker needs to quit and find another job like the circus because they were two clowns.

For the most part my close to a month on 2bd fl. physical rehabilitation spent at Silvercrest was a positive experience. Although appearing short staff mostly, overall the staff was pleasant and helpful with a few especially helpful , Michelle, Adonis and other nurses, Lisa from the kitchen and most helpful Mimi and the Social Workers.

My grandmother nearly lost her life here. Had it not been for one of my family members noticing she was not well and calling 911, she wouldn't have made it out of there alive.
Staff needs to pay better attention to their patients or this place just needs to be shut down ASAP.

My father is in there. We haven't been able to see him since he arrived he has bed sores all over him. They never call for any updates they never answer there phone or return them. The Social servjces Manager Maureen is disgraceful liar. We get promises and than we get excuses. If you want your loved ones to suffer than this is the place for you

My Mom is at Silvercrest long term. Let me first say my rating has nothing to do with the staff. I find most of the staff is excellent. The promlem lately is the plumbing. It has been at least 10 days that there is a hot water problem. She only gets a shower every three days and the water is only Luke warm or cold.
We have complained but still no hot water or sporadic at best. Also, they can not get her food orders right. She is diabetic and lactose intolerant and keep giving her cheese. And sugar. They also load everything with pepper.
They say that they will fix it but just yesterday Mom ordered the main meal and instead got a grilled cheese sandwich. I often have to bring food from outside or buy something downstairs. I will update this review if things change.