Visited as someone dropping people off at the hotel. The valets let me leave the car temporarily without any fee while we were unpacking and bringing things up to the room, which was nice. For longer stay, free street parking is generally available after 6pm right by the hotel too (not overnight). Overall a nice hotel up to standards
It was very nice. Most of it was under construction, but the stuff that was finished looked great!
So ideally located to Paseo Colorado, shops, great restaurants, movies. Super comfortable bed, great pillows and comforter. Nice showers too.
It was a nice room the staff booking it were nice and courteous the night staff and manager were actually quite rude and that surprised me.
I cannot see why some previous Reviews have been describing this property as a dump.
This Hotel has the cleanest rooms of a huge amount of Sheraton's and other Hotels I have seen so far and I travel for business every week!
The Hotel Design might not be the most modern one but it is well maintained and it seems like People working here take pride in their work and the Property itself.
The odd think at this Hotel is the Bar / Lounge and the Bartenders - they are certainly not on the height of the Bar tending standards.
Overall - Staff is very accommodating and has helped me with all my request.
Also the Club Lounge serves excellent prepared Food and even Beer and Wine (r/w) is complimentary here.
At other Sheraton's you have to pay for this extra!
All the best - and I can only recommend this Hotel.
I had the best experience ever the hotel Manager Maria Hernandez was awesome with my needs.
Expensive parking. The air conditioners are inches away from the bed. The bathroom sinks have no room or counter space for much more than a toothbrush. The lighting in the room was terrible. It was actually dark.
Everything was wonderful! The elevator is a little sketchy
Rooms are fairly sized with modern furniture and USB outlets to charge
Wonderful hotel, the beds are comfy and clean, room amenities are great although could use a microwave in my opinion. For so many people on the hotel WiFi it works fine, one issue I have in my room is that the TV powers off at random times and needs to be power cycled to work. I haven't brought up that concern to the hotel yet but will later today. Staying here for the Power Morphicon event in 2016 and nothing beats walking out of the hotel and into the Pasadena convention center!
The hotel was very comfortable and convenient to everything in old town Pasadena
Terrible elevator system...The conference room was too cold.
Attended a large audition here. The facility was beautiful and spacious.
Older property. Under construction, likely renovations during visit, no proper lobby except for after following a long handicapped accessible ramp? Very small rooms, loooooong corridors and long walk to get to room. Clean, nice, can imagine would be great if you had business or pleasure at the convention center. The parking lot elevator goes directly to the rooms, even after hours though (is that secure?). Solid C in my book, probably wouldn't return.
Went to a wonderful wedding there. The staff was poliet and very helpful.
My family stays here when they are visiting. Very nice hotel, great vibes and beautiful outdoor seating. This hotel is close to many stores and restaurants. This is always a first choice when in Pasa.
Great. Clean room, friendly staff. Loud AC unit though
I had lunch on Friday at the Sheraton Pasadena, great staff very friendly thank you Marcos Aguirre
Rooms are clean, and the staff are very friendly and helpful.
Parking is a little weird. Everything else was great.
Hotel is in the middle of a renovation but we were put in a renovated room. Nor immersed. No full length mirror. No mirror, except in the bathroom so hard for multiple people to get ready at once.
Room was nice, though a bit small. Staff is always helpful and professional.
Was clean and friendly. Located very dear the downtown. Parking and food was a let down!
Overall is pretty old fashion. Room not bad, pretty big.
Parking needs $18!! Had better go into the counter before directly parking into the building.
Used to have a special smell when walking through the door it's gone
It was nice for just one night. Love the water in the lobby!
The King size bed was very very comfortable! Parking and parking fee are disappointing!
Pretty nice. Service was Ok. Not quite worth the cost to me though.
Had a luncheon event here and the food was great. Plenty of healthy options, fresh and good treating food. Service was good, room was big and clean.
For what you pay it is worth it. Rooms are bit small and the place is old; but it is close to the Colorado Blvd.
The hotel is nice and very clean. Easy walk to plenty of shopping and restaurants.
The rooms are Very clean and very well maintained.
The beds and pillows are the most comfortable I have been in at any Hotel.
Staff were friendly and helpful at any hour of the day or night.
We just went to the bar for a drink. Staff were polite and the drinks were delicious.
I only spent one night here, but enjoyed the room. The bed was very comfortable, and the decor was quite nice. Overall a nice hotel.
The elevator is a little dangerous. We stayed two days but the staff forgot to provide the towel in second day. The bed was really soft and good service.
Room was nice, though bathroom needed updating. Odd fish smell in the hallway. Luckily it didn't penetrate the room. Disappointed that the pool was unheated and there was no jacuzzi.
Clean with excellent service. Good water pressure for the showers,lots of quality restaurants within a 5 minute walking distance. Great location rooms were clean staff was very friendly.
Staff were very helpful. Rooms were great. Need better hairdryers.
Went to the front desk to find guest laundry only to find they have none, and I was directed to a laundromat a mile away. Even the crappiest 1-star hotels have guest laundry! What a joke! I'll never stay at a Sheraton again... I guess they're just too good for us peasants to do laundry at their luxurious establishment... They can kiss my butt!
The beds were comfortable and the room was nice. Only problem was the slow moving elevator. We were on the second floor and spent one morning waiting 10 to 15 minutes for an elevator. Not very accommodating for my friend on a crutch.
This place was in a cool area of town I enjoyed my stay here for sure and a good thing about this place is the price of room service is cheaper than a lot of place. I think they got their own restraunt and dining area party/ event space and all.
Room is very nice, clean. Staff has been very friendly. The parking is plentiful and the bar near the lobby is relaxing.
The location was perfect! The customer service was amazing! I would definitely staycation here again.
Very pleasant staff. Bathroom a little small but overall the room was in great condition.
Great service, good coffee, clean rooms, great area
I was so disappointed by this hotel. For starters, it's hard to get to. Second, its grossly overpriced and misrepresents its amenities. For example, it claims to have a Starbucks on premises. What it actually has is a small bar that doubles as a Starbucks for part of the day with an extremely limited menu and about 5 or 6 stale pastries. Nothing here is complimentary either...no breakfast, free parking, nothing. For the prices they charge, would it kill them to offer something comp'd? The only good thing I can say is that it is right next to the Pasadena Convention Center which made it convenient for getting to my conference. But I wouldn't stay here again.
The room was smaller then expected i also walked out back to have a smoke where there is clearly an ash try and trash can and an employee said i could not smoke there so when i tried to go back in where we was he said no and that i have to walk to whole way around the building and come back in the front i will not recommend this hotel to any one i know
Valet service ruined my experience; never put my keys away and almost lost them. Denied everything
I was there for a training. The room was FREEZING! I honestly can't comment on other parts of the hotel. Not very DIVERSE
Was inside for a convention event. Found the hotel to be very clean, quiet and the staff was friendly
This location is at the East end of old Pasadena. Attached to the Convention Center which if you were here for an event would be practical, but close enough for a walk down Colorado Blvd. Enjoyable facilities, rooms are modern with very comfortable beds.
One of the best hotel I have stayed at. The service is amazing and the it is clean and comfortable. It is near a lot of stores and next to the convention center.
Not enough light in rooms, no full length mirror, swimming pool and fitness center very far away through an underground pairing lot.
It was a really nice hotel that was close to several stores and the convention center. Its 20 minutes away from a lot of different places like Hollywood. The two things that I didn't enjoy were constantly having to get new keycards because they didn't work and the elevators were pretty old.
Expensive. Rooms are clean, elevators are slow and feel really old. I paid a great deal to stay here and I still have to pay and additional $20 per day in parking. Also, no coffee offered ?? Who does this ?? I have to pay for my room, pay for outrageous parking fees and I still have to buy coffee from the hotel in the morning !! Bottom line is... I will never stay here again.
The hotel is very decent and I would stay here again for sure
Personally, I love it, and to my family, the place is also very nice, very elegant, and the staff very helpful, the margaritas very rich, the person who was at the bar was very kind thanks
Rooms are very clean and modern. Great service and Loving it
I went to a conference here an the entrance was EXTREMELY hard to find... I know they are doing but c'mon...
Stayed Dec 12, lots of construction going on at hotel. Only one working elevator, no club lounge for platinum guests. Room was fine, construction noise didn't really start until 8am.
Great location and service. A first floor room with patio and a restaurant with some outdoor tables made it very convenient to have my dog there.
Staff is super friendly, and the place is really nice right in the middle of Pasadena.
Good place for your hotel stay offer a good deal of service.
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