The Rush Companies Review

Great company to work with .pays on time professional project managers and supervisors.

Our company had a little bit of a disappointing experience with Rush's commercial leasing division. They do have nice buildings, however their service is a bit lacking. The follow up and communication was not great. Overall they are friendly and do have some beautiful buildings.

Well, this would be my 1st time leaving a bad review for a business. Not a good feeling but I think it s important for others to read about my personal experience with Rush.

Since moving into this brand new construction home 8 months ago, it has been nothing but a nightmare dealing with Rush. In my experience they will NOT stand by their quality & mistakes. And for last 8 months, we haven t been able to use our bathroom sinks properly due to ill-installed faucets. Even though I had pointed this issue to Rush (Barb) on numerous occasions, I was told this was standard & that nothing was wrong . Well, I decided to contact faucet manufacture company directly last week and guess what? They confirmed it was indeed Rush who installed the faucet improperly. I don t know what to say anymore. Truly unprofessional & baffling in my opinion.

I would say, when outside 3rd party companies get involved, mostly it goes fine. We're having issues with Rush's in-house team - Barb Hewson (Customer Relations Manager), Scott Walker (Vice President) and Dave (Warranty Technician). I just don t understand. Every time Dave comes and leaves, we feel like more damage is done than good. For example, he left damages on our office den wood door & trimming, light switch and other incomplete works. For past 2 warranty visits, we were unsatisfied with his work. We've now requested more than 3 times for a different technician, only to receive unhelpful replies such as "Dave gets raving reviews" or "Dave is excellent". My picture evidence & documentations state otherwise but okay. How does this really help us? We're just looking for proper help. I have spent well over 30 hours of my own personal time, trying to work things out with Rush to no avail. This is really not cool. I originally had high hopes for Rush to do the right thing by fixing and replacing their own mistakes but I don t think this will happen.

My humble advice to new Rush home buyers document every-little-thing when moving into the house! Take pictures and email only so you can have personal records. That s all I can say for now.

*******UPDATE*******
So I originally posted above review on Rush's facebook page to display our concern. Scott Walker (Vice President of Rush) sent us an e-mail on Mother's Day morning at 7:47 AM. I suppose our review got him upset as he decided to threaten & intimidate us, stating things such as to be very careful and to keep my posts factual because he considers my facebook review to be slanderous to Rush s reputation. He also mentioned he will possibly seek his "legal counsel" for my facebook review. We found this to be ridiculous, it is year 2020, customers have the right and freedom to leave honest bad reviews.

Pretty shocking. I was hoping he would contact us to resolve the issues at hand, the right/proper way. Instead, he decided to threaten us. I can attest that my original review is 100% factual & honest. I suppose he thought by emailing me such a threat, it ll scare me? Not sure what his intentions were but his e-mail made my mom so upset that she cried on Mother s day. I hope Scott Walker is happy for making a fragile senior lady cry on Mother s day.

Until this day, Rush refuses to take responsibility & accountability for damages and defects caused by Rush Technician named Dave. He caused damages inside our private property during warranty visits. We gathered all picture evidence to email Rush...only to be blamed on (Barb states we've caused the damages). We do not understand. Why is Rush treating us this way? We just want everything to be fixed or replaced, the proper correct way. That is all we want.

There are so many other things I want to mention but I will stop here. I will just say there has been close to 100 emails between Barb & Scott leading to no solution. We will probably be filing a complaint with Washington State Office of the Attorney General. I can say this has been one of the worst and stressful experiences of my life.

One of the best developers in the area. Highly respected and proven in the industry.

Rush has been responsible for building and operating great apartment complexes where community flourishes.

I have nothing against the employees of the Rush company who I know are likely just doing their jobs, but I oppose their development philosophy with a fiery passion. For years now, Rush has been buying up historic homes and lovely forested plots and turning them into cookie-cutter boxes of ticky-tacky homes that look garishly out of place on the Gig Harbor peninsula. Many economic forces may be at play, but Rush acts as an unapologetic driving force in turning a quaint, semi-rural locale into the type of yuppy California suburb residents moved here to escape. I often find myself daydreaming up regulations that could be used to foil their current model of development, from mandating a certain yard to square footage ratio to protecting trees when building new homes.

I know our community is growing, and I am happy to welcome newcomers and am resigned to new development. However, I am not resigned to a real estate giant that levels forests and builds expensive homes that are neither aesthetically appealing or affordable for middle or working class families.

Working as a vendor for the Rush properties, we find the staff to hold a professional edge unlike any other. Organized, qualified and overall a pleasure to work with.