The Mattus Company Reviews

They worked on my neighbors unit. Mine is now completely broke. Same day. Coincidence? Cap was removed and freon valve missing. Not something that just happens. 6k in the hole......

Used them in my last condo to update fawcetts
Great job.

We have used Mattus dozens of times over the past ten years; not only for plumbing, but also HVAC and electrical work. They have always done quality work at a fair price. I highly recommend and would not go anywhere else!

I have worked with a lot of plumbing companies in the past, but this one is by far the worst. Unfortunately for my community, we have no choice in plumbing services as this was the go-to plumbers from the HOA (this will be changing soon). Their office manager, Amy, misinformed us of when the plumber would arrive to fix the plumbing issue. I took a day off of work and waited to the plumber to arrive in the morning, only to find out at noon that the plumber had been rescheduled to more "priority" clients and that he would not arrive until 2pm. I had to call my HOA manager to have him reach out to this company as they refused to answer or return my phone calls. This was after I had already scheduled with her to have a plumber arrive 3 days prior. She spent more time on the phone telling me how fraudulent other plumbing companies instead of working on building the trust and integrity of her own. Plumbers are numerous in the Atlanta area. I would recommend anyone looking for honest and on-time plumbing services to look elsewhere.

Undisclosed and exorbitant charges that surprised my credit card account over 30 days later. Unreasonable and defensive staff.
Plumber was friendly and effective, but can't stomach awarding a second star.

Absolutely the worst customer service. We scheduled for a A/C service a month ago, never showed up. I called and was told it was too cold and was still on the schedule.

Called back, they couldn't remember who I was. After reminding them about the missed service, the receptionist decided to ask for a credit card and after taking the information she had the wrong address, wrong telephone number.

They don't deserve a one star rating.

Really nice to find courteous, prompt and expert service right here in Atlnata. Maybe I am old school and kind of expect that, but many times it isn't what you get. Mattus was polite, prompt and solved a very difficult plumbing problem. I would certainly call them again. Thank you Mattus!

Just had another great experience w Mattus. We ve used them for years. Always on time, professional, and communicate updates along the way.

Excellent service! Residential replacement water heater installed within 24 hours. Hans and everyone involved did a fantastic job. I have used them in commercial work with the same great results. Superior customer service. Highly recommend!

Simple faucet replacement. Plumber was unprofessional and not prepared to replace the faucet. A second plumber had to come in and assist and the second plumber did not wear a mask. Front office takes CC info before any services are performed, then charges your account without even informing what that the charges will be. Plumber leaves premises without providing a detailed invoice of what was done and what the charge will be.