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I
3 years ago

If you consider time to be money then avoid these ...

If you consider time to be money then avoid these guys.

Poor customer service. Slow systems. Came late. Cost one hour of my time and no explanation of why nobody showed up.

It took three calls to escalate the matter. Even after those calls, nobody called me to let me know someone is on the way. The person who finally showed up didn't even know what the original issue was.

It cost me 20 more mins just to find out if my calls were recorded so I could request an investigation into why I was lied to about timings.

M
3 years ago

Extremely slow to respond to intruder alarm. On 3 ...

Extremely slow to respond to intruder alarm. On 3 different occasions it took them 45min, 2 hours and over 4 hours to get to my property! What s the point in them having your keys???Also the last time I tried booking a job they told me I would have to wait a week for my request! Seriously useless service.
I am now waiting for them to refund me my year paid in advance, since they are inefficient.

S
4 years ago

Very low pay rate in general.

Very low pay rate in general.
Management pushing to work overtimes nonstop.
Motorcycles are seriously dangerous to use not getting serviced and repaired.
No relevant training is given.
Work culture forget it's not the place.
More than a few times issues with pay not received or not paid in full.
Make your mind of you want to work for them.

O
4 years ago

I had numerous problems with the sub-contractor wh...

I had numerous problems with the sub-contractor who was given the job of checking my house but I have been very impressed by how The Keyholding Company have acted to sort these problems out. They kept me informed throughout their investigation.
No one can get it right every time but a mark of a good company is how they deal with a client when it goes wrong.

K
4 years ago

Good Customer Service but Worst Subcontractors Eve...

Good Customer Service but Worst Subcontractors Ever.

We have contact with them for a year and on numbers of occasions the subcontractor didnt show up or arrived looked at the main door and walked away... but we are still being billed for each job. Likely we have CCTV footage to proof how poor was the service. When we had a break in, the police showed up 5 min after the activation and the Keyholding subcontractor arrived 3 hours later when everyone was in the office. Even then he had the nerve to say he left the premises secured! in fact we had to have a security guard here for two weeks before we had someone to fix the main door. Really really bad.

I
4 years ago

After initial enquiry and quote, never heard from ...

After initial enquiry and quote, never heard from them again. Emailed them twice as we decided to go with them and never got a response so gave up. Very poor customer service indeed. Went with another company instead.

About The Keyholding Company

The Keyholding Company: The UK's Leading Mobile Security Provider

The Keyholding Company is a leading mobile security provider in the UK, offering keyholding and alarm response services to businesses and individuals. With over 20 years of experience in the industry, the company has established itself as a trusted partner for those looking for reliable and efficient security solutions.

What sets The Keyholding Company apart from other security providers is its use of technology to enhance its services. The company has developed a proprietary software platform that allows it to manage keyholder assignments, track response times, and provide real-time updates to clients. This technology-driven approach ensures that clients receive prompt and effective service whenever they need it.

Keyholding Services

The Keyholding Company's keyholding service is designed to give clients peace of mind knowing that their premises are secure even when they are not there. The company provides trained and licensed personnel who hold keys to client properties and can respond quickly in case of an emergency or alarm activation.

Clients can choose from different levels of service depending on their needs. For instance, the standard level includes two scheduled visits per year for key checks, while the premium level includes unlimited visits for key checks as well as additional benefits such as free callouts for false alarms.

Alarm Response Services

In addition to keyholding services, The Keyholding Company also offers alarm response services. This means that if an alarm goes off at a client's property outside business hours or when they are away on holiday, the company will send out trained personnel within minutes to investigate the situation.

The company's rapid response times are made possible by its use of GPS tracking technology which enables it to locate nearby responders quickly. Once on site, responders will assess the situation and take appropriate action such as contacting emergency services or securing the premises until further instructions are received from clients.

Benefits Of Choosing The Key Holding Company

There are several reasons why businesses and individuals should consider choosing The Key Holding Company for their security needs:

1) Technology-Driven Approach: As mentioned earlier, The Key Holding Company uses cutting-edge technology to enhance its services which means faster response times with real-time updates.
2) Trained Personnel: All staff members undergo rigorous training before being assigned any duties.
3) Customizable Service Packages: Clients can choose from different levels of service depending on their specific requirements.
4) Competitive Pricing: Despite offering high-quality services with advanced technologies at hand; pricing remains competitive compared with other companies in this field.
5) Free Quote Available: Clients can get a free quote online by filling out a simple form available on our website.


Conclusion

In conclusion; if you're looking for reliable mobile security solutions in the UK then look no further than "The Key Holding Company". With over 20 years' experience providing top-notch customer care combined with cutting-edge technologies like GPS tracking systems & proprietary software platforms - we have everything needed under one roof! Get your free quote today!

The Keyholding Company

The Keyholding Company

3.4