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What reviewers say about The holman group

Generated with AI from 10 reviews on Trustburn · updated 37 days ago

Customers are divided in their feedback: several reviewers praise the staff for being caring, professional, and supportive during therapy, while others describe serious frustration with unreturned calls and lack of follow-up on referrals, leading to a split pattern between positive care experiences and negative service complaints.
What does The holman group do?

The Holman Group is an insurance company that provides managed behavioral health care and employee assistance programs.

What are the most common complaints about The holman group?

The most common complaints relate to unresponsive case management, with multiple reviewers reporting that the company failed to return calls or follow up with referrals for mental health services over weeks or months.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sarah Morgan
Reviews 1

Have been calling for weeks and weeks asking for referrals for mental health services. They DO NOT call back! We have had to reach out every week to remind them, ask if they had found anyone yet, etc. When we called this week, they said they had found someone a while back and NEVER REACHED OUT TO US! Working with this company is causing us so much grief!

Amy Buchanan
Reviews 1

I tried to get a referral for therapy through Holman group. I found one of their providers that was available and asked them for the referral authorization. They said it would take 14 days but never called me. I called after a month and they said their case manger would call me and they never did. It's been three months now and they still haven't called me back. I think this is why there is a mental health crisis in this country. It is very hard to ask for help and when you do it feels so hard to get help. I hope no one who is suicidal tries to contact Holman group for therapy their lack of care and response could mean someone taking their own life.

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About The holman group

The Holman Group is an insurance company offering managed behavioral health care and employee assistance programs.

Address
9451 corbin avenue
Categories
Insurance