The george washington university hospital Reviews

Everything went excellently well except parking for my ride. Drop off was fine. The little loop in/under the front was made close to impassible by a larger SUV which had parked right where many, many drivers got hung up trying to negotiate the curve to get in, and several waited for minutes there backing people up around the block hoping that SUV would leave; or, they waited a bit and then reversed (no faster than waiting cars behind them could move back) and backed into the street to try something else. For the size of your facility it seems problematic. Perhaps the parking lane in front could have an awning over it and be made a drop off/pick up point as well? On leaving I was restricted not carrying anything over 5 lbs, so one of your nurses waited with me with immense patience with just holding my bag. surely there was a better use of her time.

The staff of nurses and doctors were patient, kind and professional. The wait was very long and the number of people they have to see filled the full room and the day. I hope they are able to add staff and space so that people are not as stressed.

Had to go to GWUH ER after visiting urgent care and being told that I need to go to an ER for further evaluation.

Lobby was crowded and dirty. GWUH discharged a man that was actively bleeding from his head and hand into the lobby and let him stand there for minute still bleeding after they had supposedly finished treating him.

At one point two of the security guards were having a screaming match at one another in the back room that the entire lobby could hear. Two red flags within the first hour.

Check-in was fine, and was triaged in under an hour, good so far. 45 minutes later insurance info is collected. Under 2 hours, not too bad. Then comes the three hour mark which is fine considering they're understaffed and overwhelmed due to covid - but a security guard has the great responsibility of telling everyone in the lobby that the wait is 10 HOURS to be seen. At that point you have a better chance of making an appointment with a GP before ever being seen at GWUH's ER. I have been to ER's with a fraction of GWUH funding that have a faster turnover rate.

Will be going to MedStar Georgetown or Suburban Hospital instead in the future.

Dr. Doyle and her team are amazing. They show genuine concern for me and my care. They took care of me every step of the way. Dr. Doyle is simply awesome she knows her craft I trust her with my life. The administration and nursing team are awesome but above all there is a Nurse there that is called the vein whisperer she is amazing at her job she goes above and beyond thank you all so much.

Never in my life have I witnessed such disgrace at a medical facility before. I will never, and I truly mean never, return to GW for anything in my life.

Not only is the emergency room lacking in staff, but they are also lacking any kind of proper COVID precautions and are leaving patients in a very vulnerable situation.

I personally witnessed three nurses attempt to hide the fact that a COVID positive gentleman was sitting in the lobby amongst others WITHOUT a mask on. No one said anything to him about properly wearing a mask or anything. When we arrived to the ER, I noticed they do zero COVID screening questions or temperature checks.

On top of that, they have absolutely no idea about any kind of wait times or anything and will completely throw attitude your way if you even ask. We sat in the ER for hoursssssss and ended up never being seen. It was us witnessing a poor young woman having a literal miscarriage in the lobby in front of us and everyone else that finally gave us the kick we needed to walk out. While this was happening, the staff actually hid in the nurses area out of sight from patients in the lobby because majority of everyone was screaming for them to help her. Finally someone came out (with an attitude) and assisted the young lady. She had been sitting in the lobby for hours as well in pain and in tears before she experienced such a loss in such a public setting. GW ER should be ashamed of themselves in how they handle anything there.

Do better. Have better COVID precautions. Wipe things down. Screen patients. Good lord.

Every aspect of the "procedure" was expertly accomplished. The advance preparation, greeting , paperwork and processing went smoothly.
The procedure was completed exactly as planned. The post operation debriefing came so quickly that I did not absorb all of it ans had to ask that it be repeated. Dr. Charles Foster without hesitation returned and explained again the procedure, the results, post-operative care, the prognosis and my choices.

The waiting period during processing was not excessive and went smoothly once it began.

I arrived at the emergency room at around 1130 am. I was there until 10:30pm before I was examined. I am 66 years old and fell on my kitchen floor this am. I have experienced excruciating pain and couldn t walk or put any weight on my left leg. Upon arrival in the ER the triage nurse assured me that I would receive an X-ray while waiting for a bed in the examining room. When the shift changed the haggard Middle Aged blond nurse to kid me that only Drs ordered X-rays and that I wouldn t get an X-ray for brill I am seen by a Dr. she added that my being seen by a doctor is based on the severity of my medical condition. . After sitting and waiting for 8 hours a young white guy walked in accompanied by his girlfriend. He checked in and everyone heard him say he thought he d dislocated his arm while playing football on the mall. He was taken back to the examining area within an hour and a half. He walked out in a sling. I have a video of his examination and His injury was not as severe as mine and he should not have been seen so quickly. He was taken out n and serviced before me and many others simply because he was a white make. There was no sense of urgency and he left in a sling.

It is unfortunate that I have been in the hospital twice in the past five weeks, but I am glad that it was at George Washington University Hospital and I am truly blessed to have had the teams I did prep me for my surgical procedures. They were amazing given the stress and strain they have been under and what could potentially be another round of similar impact with the Delta variant. Kudos to each and every one of them for taking the scary out of a hospital visit or stay! They possess a unique gift that the world gets to benefit from. Thank you to them all!

Truly the most dysfunctional hospital system I have ever encountered.

Even before COVID there were long wait times -- but that's understandable. Hospitals are often busy and overwhelmed. But this hospital is on another level.

Even simple things, like changing an address in the system is impossible. I changed my address online & over the phone no fewer than 8 times -- but still, every time I call to schedule an appointment my old address is in the system. Bills also get sent to my old address.

Want to call and make an appointment or ask a simple question? Be prepared to be transferred and disconnected 5+ times, no matter who you call.

Every person you speak with will give you conflicting information about literally EVERYTHING from treatment to logistical operations. For example, one doctor told me I needed a 2 dose vaccine for travel (not the covid vaccine) six months a part. The nurse who injected me told me I needed 3 doses, the second one in a month. After I go to get my second dose... the next person said I didn't need another dose in six months. What? Why did each person tell me something different about my care?

Most recently I had a scan done and the technical report showed up in my patient portal. Trying to decipher what the report means, I see it says follow-up is needed for further testing... though no doctor has messaged me or called me to discuss my results.

I call the hospital, and someone tells me the doctor who ordered my scan doesn't work at the hospital (though she eventually realized he does). She goes on to tell me that sometimes doctors contact their patients to give the results of the scans, but sometimes they're busy and they don't. How is it acceptable not to share the results of scans or tests with the patient? Especially when there is need for further testing.

The person I spoke to said my only options were to schedule a virtual appointment (with a doctor I've never seen and who has never looked at my case) in a week, wait more than a month to virtually see the doctor who ordered the scan, or leave a message with the doctor who ordered the scan (which I had already done). Just to find out the results of my scan.

So now, I'll likely have to pay for another appointment with a doctor who knows nothing about my case... just to tell me what my scan found.

I can only imagine how scary and frustrating it would be for someone with a more serious diagnosis to simply wait for someone, ANYONE to tell them what the results of their tests mean and why they need more tests.

All of the staff from the temperature checker, security, front desk check-in, nurses, anesthesiologist, doctors and even the cleaning staff were exceptionally welcoming. I would highly recommend this hospital. Everyone was so attentive I felt like I was the only patient there. You all are doing an awesome job!