The drain guys Reviews

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear it myself.

When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was “the best in the business,” that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service.

I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait.

However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue.

When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive.

If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote.

The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home.

This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

👍 I hired The Drain Guys to fix a clogged toilet and they did an amazing job! The technician was friendly and professional. They arrived on time and quickly resolved the issue. I was impressed by the quality of their work and their attention to detail. I will definitely call them again if I have any plumbing problems in the future. 👍

The Drain Guys did an exceptional job unclogging my sink. Not only were they quick to respond, but they also arrived on time and were very professional. The technician was knowledgeable and explained the issue to me in a way that I could understand. I was also impressed by their fair pricing. I highly recommend The Drain Guys for any plumbing needs!

I recently had a plumbing issue and decided to give a call to this company after reading positive reviews online. The technician arrived promptly and fixed the problem quickly. I was very pleased with the service I received. The pricing was fair and the technician was polite and professional throughout. I would definitely recommend their services.

The technician from The Drain Guys did a great job fixing my plumbing issue. They were prompt, skilled, and respectful. The pricing was fair and the service was outstanding. I would highly recommend them to anyone in need of plumbing services.

Recently had a plumbing problem at my home and called for assistance. The technician from The Drain Guys arrived quickly and fixed the issue with expertise. I was impressed with their professionalism and fair pricing. Overall, a great experience and I would definitely use their services again in the future.

I had a great experience with The Drain Guys. The technician arrived on time, was courteous, and fixed the plumbing issue efficiently. I appreciated their fair pricing and exceptional service. I would highly recommend them for any plumbing needs!

👌 I recently used The Drain Guys for a plumbing repair and I'm very happy with their service. The technician was knowledgeable, efficient, and friendly. The pricing was reasonable and the work was of high quality. I would definitely use their services again in the future. 👌

The service provided by The Drain Guys exceeded my expectations. Their skilled technician arrived promptly and resolved the plumbing issue I had been facing. I appreciate their professionalism, fair pricing, and attention to detail. I highly recommend their services to anyone in need of quality plumbing work.