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V
3 years ago

I am so extremely disappointed already with this h...

I am so extremely disappointed already with this hotel and I haven t been here a whole 24 hours yet. This is my wedding anniversary weekend and every year we come to New York and celebrate here since we both love this city so much. We look for beautiful rooms with great views that we will enjoy. I found the Dominic Hotel online and loved what I saw, so I reserved my room and anxiously awaited for my trip. When I booked I reserved a Skyline View room, a little pricey but hey I said no problem. Well when I get to the hotel I m addition to my room charge with taxes and fees they advised that I needed to pay and additional $600 for a mini bar in my room, so of course I responded with no way then take it to where the staff continued to say no it s for accidentales. I go upstairs to the room and in this hotel with 40 something floors I was put on the 16 floor with a supposed skyline view. When my husband went downstairs to complain another staff at the front desk advised him that they don t offer skyline view rooms. Needless to say my husband was upset because this is something that is clearly advertised for this particular hotel.
To add insult to injury we came in on a late flight and were really hungry so we go try their restaurant located inside the hotel and my husband orders a steak dish and when the waiter brings it out it has shrimp something my husband is very allergic to, had we seen that this plate had shrimp we would had ordered something else and when we tell the waiter he takes it back and then comes back out five minutes later where I ask did you just remove the shrimp and bring back the same plate he said yes I said but we told you he is allergic and this man responded with WELL HOW ALLERGIC ARE YOU ???
I am in complete shock thus far with the service and treatment in this hotel, so disappointed. And my trip is not
Over I hope I don t have to come back on here and continue to review poor service. But I do know I don t recommend this place I work hard to enjoy good things and expect great service especially when paying so much for it and this place does not provide that. you

M
3 years ago

Location. Location. Location.

Location. Location. Location.
Simply put, The Dominick is the closest to everything I want to see and do while I m in town (shopping, street art, and exceptional smaller local restaurants). Tack on a staff that genuinely excels at hospitality, *the views*, *that pool*, and the always pleasant, often surprising totally random elevator exchanges with fellow guests and The Dominick quite easily dominates the top of the short list my favorite hotels to stay throughout the world. I really don t think to stay anywhere else while I m in town anymore.

j
3 years ago

I love this hotel and have stayed here many times....

I love this hotel and have stayed here many times. The rooms are large and beautifully decorated. I also love the location that is next to excellent shopping and restaurants. It feels like home each time I go back.

C
4 years ago

The Dominick was great. Much nicer than when it w...

The Dominick was great. Much nicer than when it was called the Trump. The room was large for New York, amenities were nice. Took a star off for the destination fee, which they wordsmith out of conversation.

When you check in, they make a point of showing you all the "complementary" things you're getting for your "included" resort fee. (Its included, in that they charge you for it outside what you've already paid) Then when you check out, they literally tell you it's just the "taxes", like it's the government charging us for the "destination fee".

If you're going to force a mandatory fee on your guests, at least be honest and straightforward about it.

A
4 years ago

I stayed here in August 2019 and loved it. It was ...

I stayed here in August 2019 and loved it. It was very very clean. The room was bright and had a excellent view. The hotel lobby smelled super good and the staff were very generous. I had a wonderful time. I was looking to stay again this year, but since of Covid-19, my entire trip got cancelled.

C
4 years ago

We really enjoyed our stay here. The location is f...

We really enjoyed our stay here. The location is fantastic. The rooms are beautiful and have unbelievably views of lower Manhattan. The staff were very professional and courteous. We can t wait until our next visit.

B
4 years ago

Overall a good experience. Attentive staff. Rooms ...

Overall a good experience. Attentive staff. Rooms super quiet. Lots of NBA teams apparently stay there. Suns and Jazz where there during our stay. We did the spa one day which I thought needed some work.

C
4 years ago

Had an amazing stay with my mom at this hotel. Won...

Had an amazing stay with my mom at this hotel. Wonderful location - close to the subway, Trader Joe s and lots of restaurants. Staff was super helpful and responsive. We had an issue with one of the floor lamps, called the front desk and the service people came over within 10 min to fix the issue. Would definitely come back again!