Paula, Tracy and Janette, Assisted and expedited my application and approval process on Tuesday July 28th as if I was part of their family. Going that extra mile during very difficult circumstances is acknowledged and won t be forgotten!
Thank you so much,
Mark Patterson
I rented from one of their properties for 3 years on long island, they will steal your money and blame everything on covid19, refused to fix hot water issues, made us live with a moldy air conditioner for 6 months, let people smoke Marijuana, cars broken into in parking lot, parking lot floods, raised the price of laundry machines after replacing them with smaller machines, refused to do move out inspection due to covid and then make up stories to keep security deposit. Parent company Bainbridge never responds. They are obviously ok with the terrible way their property is being managed.
This is the worst mismanaged company ever. I pay 2400 a month for my apartment at Bainbridge Bayside, our amenities are just now re-opening, with heavy restrictions. You have to sign up to use an amenity, but you are only allowed in them from 10AM to 4PM. What about people who go to work. Security is an issue here with kids from the section 8 apartments trespassing onto our property. Management here has the same response to problems, we'll check with corporate. Do yourself a favor find a different company to rent from
I would have given them no stars if it was an option. My apartment and storage facility flooded, they don t answer requests, garbage is everywhere, staff unresponsive, and they are moving more people in without caring for existing residents. This place is awful and I would highly discourage anyone from ever moving here.
I wouldn't recommend this company to anyone. I moved into a building managed by a different company and, at first, really enjoyed living there. The company was on top of it and genuinely friendly. In early 2021 however, Bainbridge took over and everything went downhill. This company is terribly disorganized, lacks communication skills, and lies to their residents. My apartment endured a flood and their attempt to take care of the issue was pitiful. They've continually ignored my emails, lied to me, avoided my questions, and made my transfer to another apartment miserable. They will lie to your face and keep you in the dark, all under the guise of being friendly and put-together. If you care about your belongings and want to know you're being taken care of in a "luxury" managed community, don't live at a Bainbridge building.
What an awful experience from beginning to end. My girlfriend and I found a town-home we loved in Axis and applied for move in. From that point on we were met with difficulty at every turn. To start when we called, the phone was never answered, and we usually got a call back the next day.
The morning of our Move-in date (Saturday) we were called by Cynthia, a member of the leasing office. She asked if we could move in later on that day since some paper work needed to be completed. Our entire old home was packed into a truck at this point and we were already on the way to Axis. When we arrived we were told, there was an issue with the paper work and that "you will not be moving in today". We explained that the electricity had already been turned off at our old home and all our belongings packed away, and asked if there was something we could do to help solve the problem (provide receipts and documentation). The response to this was that it was a Saturday and that Cynthia would not call the Property Manager Holli.
Once we were able to get in touch with Holli, on monday (after having to pay for a U-haul for multiple days, hotel fees, etc.) she offered to take the receipts and other documentation like we had originally asked for.
So rather than making an easy phone call on a Saturday to a manager we were stuck with a U-haul for 3 days, hotel fees and no home. Only to be contacted on Monday by the manager and told that this is not an issue.
The management and the services there at Axis Delray is very poor, it's literally a nightmare everytime we have a repair to do, also lots of people keep their dogs unleashed and don't clean after their dogs and the management doesn't do anything about it!
STAY AWAY from this property management company at all costs! They will tell you anything to get you in the door, this company is full of crooks! They claim this is a smoke free building however, I could smell marijuana seeping into my apartment weekly. I had to leave numerous times due to being allergic to smoke. Also, you will not get any sleep as you will hear the noise of every single person in this building. I went to a hotel 3 times due to the person above me dropping what sounded like weights all night long. I had a $400 picture shatter off my wall due to the person above me, of course the property couldn't careless. You will pay for valet trash and your trash may never get picked up, my trash can was stolen twice along with my Christmas wreath torn off my door and found lying in the hallway floor. The final straw for me was when they towed me car with the parking sticker from the property right out of the parking garage. This property is nothing more than a frat house, you'll hear non stop screaming, partying, as I already stated you'll smell marijuana, and see people smoking cigarettes in the building and on their balconies. I'm not sure why management exists at this property as they're absolutely awful, they will never reach out to you but will make sure to send you bills. This property is a revolving door and you will see people moving out as fast as they moved in. I'm filed a civil suit due to the circus I dealt with here, as I stated stay away from here!!!
I want to thank Rafael for his excellent service! Thank you for repairing our bathroom. He was amazing and very professional. Raphael, thank you for all you do!
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