The Alaska Club Review

Got the bums rush out the door after the birthday party. Threatened with mote charges if we didnt hurry out.

The design, equipment, professional knowledgable staff are all top shelf! Membership fee is higher $$ than other clubs but extras are worth it. Pool, steam, sauna. Club is focuses on fitness yet supports the needs for young growing families. Great location

I mean it s a work out place which is fine. The reason the cost is so high is because of the amenities. My wife is always complaining because the sauna is always broken. The hydro massage chair is always broke. To be charging me 150$ a month I expect things to be in working order. Where is all the money going? Certainly not in the equipment. Staff is nice and the machines are ok.

Good place to work out, on the pricey side for gym membership though. Some equipment is new, some of it is dated, but they have just about everything there.

The best!!! Staff always there for you! Clean, great for kids!

Do not make a membership here! I did a 90 day trial and when i tried it and i want to cancel, they are offering me $800 fee! They are a scam!

Alaska Club ER is clean & offers great workout areas for most people.
The club has a lot of euipment & options, and is certainly convenient.

However, I am disabled & have repeatedly requested a set of submersible stairs for the pool since my doctor recommended water exercise.
(Being lowered into the pool like Moby Dick requires assistance both in & out - not cool!)
Toe holds up the side of the pool are not an option for someone with a disability at all.
I like the whirlpool but, being out in the common area, there are always kids (& hairy men ) in it - not pleasant.
Too bad Ak Club East on Tudor's example was not followed with separate whirlpools in locker room.

I've also requested seating in the locker room. (I didn't think a couple of folding chairs were too much to ask - still waiting so I can dress myself).

Expensive guest passes, too - more people might join if they felt more welcome to try the facility first, or would remain members if bringing a friend once in a while didn't cost so much extra.
So, once again, these requests would make it so much more pleasant & possible to use my membership.
We'll see...

Be Careful! I inquired about a 90 day trial. Signed up and knew there were quotas I had to meet in order to avoid the $500 membership fee at the end. (go so many times and have a physical). When it came time to a physical NO ONE would give me an appt. They went out of their way to not get me in. I ended up calling the Anchorage club and a wonderful man did my physical - he said how shady ER club is and how often this happens. Pure Disappointment. I just wanted to see what a gym was like as I've never gone. I can't believe the annoyance, frustration and just how awful my experience was in Eagle River and I will never go back.

I never come here completely willingly and I always leave tired...and that is the sign of a great gym. Everyone is really friendly, there are a variety of classes offered for all fitness interests and levels, and the facility is clean and bright. People join just for the sauna, whirlpool and spa services. This location now offers 24 hour access as well. They have a great swimming program for kids and adults and they offer a fun indoor playground spot for supervised childcare and an area for older kids to play as well. They always keep their store stocked with a varied selection of athletic clothing and healthy snack options as well. My trainer, Katie, she is amazing and you would be lucky to get on her schedule. I ve taken Power Class with Kristi and she is an extremely motivational instructor. She teaches Aqua Class too and I d recommend anything she is leading. All the staff members seem knowledgeable and dedicated, I highly suggest their training program!

I can't afford to go to the Alaska Club, but they had a drawing to win a birthday party or to win a month membership (2 separate drawings) at the Bear Paw festival. I entered for the party and they call and said I won the drawing!! So excited I told my special needs son & some friends. I called today and they asked when I wanted to pick up my 2-day pass???? I said, I entered for the birthday party, I thought I won that! The guy said no we got a winner for that, we are giving everyone who entered a pass! That is NOT winning a prize!!! Now I have to tell my son that he won't be having the party he was going to have!! WHAT JERKS!! I just want to cry

Now that they have replaced their treadmills and other cardio equipment they are much better however they still have many improvements to make, including some of their personnel.

Always a clean and friendly place to work out at! Good customer service

Great, clean gym! Friendly staff. Always greeted with a "Good Morning", and walk out with a "Have a great day" =)

Friendly staff and clean facilities! I love the indoor track and the overall layout of the place. They have a wide variety of equipment for custom workouts and a ton of different machines. Definitely would recommend.

Love to workout here, great employees and great equipment

Super helpful and friendly. Go talk to Bonnie she'll hook us up with whatever you need and answer any questions you may have along the way.

I went here and was leaving when the gym was about to close. A lady with long brown hair and pink converse (I believe her name was Caitlynn) scanned some Gatorade for me even though I m sure it was an inconvenience because it was about 10 minutes till they closed. I also noticed that she was very helpful and cheerful to everyone that was leaving! Left me feeling very good about the staff at the Alaska club! :)

Member staffs are helpful. Facility is probably the cleanest AkClub within Anchorage bowl. Pool, kids center, locker rooms, fitness area, lobby, are clean.

Love, love, love. The splash park and pool are a nice addition to an already great location.

This Alaska Club location is one of the best as a fun place for the kids and is right next to the library.

I so bad wanted things to change here but it looks like I ll be canceling once my contract is up! During the day you got rude people and the staff see it and do nothing and if you come in at 5am you will constantly see there are towels everywhere on the floor and on the gym equipment from the day before, there s also no clean towels available for you to use, dirty equipment, and gym attachments all over the floor. The weights are always all over the place being left on the other side of the gym floor. The only nice thing about this place is when you walk in and they greet you. It s very sad every time I go there and I ve been going for months now! I thought the cost would be worth it but it s far from worth anything.. Planet Fitness here I come!

Absolutely a wonderful facility. The staff is extremely friendly, helpful and accommodating.

The entire property is well maintained. The parking lot was clean. The inside was well taken care of.

The vast amount of equipment available is impressive.

A well appointed gym, with swimming pool, child care, and a friendly staff. The usual difficult to break contract, as expected.

The membership staff was very friendly and professional, they gave me an in depth tour of the club and showed me what equipment I could use to hit my fitness goals. They didn t pressure or hassle me into making a decision. My wife and I met with a fitness consultant and determined what needed to happen for us to hit our goals and get the most of our membership.

Thank you Alaska Club for making your customers feel like club members before we even sign up!

Signed up for a 99$ plan and have been continuously charged 137$ a month called accounting repeatedly and no answer. Tried leaving a voicemail and there box was full. Emailed them and after 2 weeks they replied saying the extra money would be put towards the next few payments which would ve been fine. However the same thing keeps happening and now it s been over 2 weeks and I haven t gotten a reply. Very unfortunate to be treated this way. All they care about is making money asked definitely not about their customers.

One month after joining I received a very serious health diagnosis, and am no longer employed, and without insurance and paying 6 different Dr.'s bills. I stayed on my payments for 5 months but can no longer physically or financially attend. They will NOT work with me and want their money come hell or high water! I loved this gym but how you treat people with sudden disabilities and unforeseen financial hardship proves they are just another money hungry machine. I should have listened to my friends!

Cecil was great and helped us out with a limited-time membership while we were doing volunteer work in the area. Awesome club--clean, with a nice variety of equipment and activities. Great staff too--perfect for families!

It's a good place to workout, but it has a to shallow of a pool.

Ak club is a good place .I'm writing this review because all read about is how pricey it is if you want cheap go to planet fitness or body renew and you will get cheap and dirty.

read contracts thoroughly or you will get finessed because the employees do not always tell you exactly what you are signing up for.

Our family has been going for a year. It literally has everything you need. People are friendly as long as your nice as well. Most say it expensive. But if you break it down with everything they have it really isn't. Plus download the app to get points. Points get you free stuff of your choice.

My wife and I joined the Alaska Club because it's near our home. We went back and forth on whether this was the right decision beforehand, but we finally decided to take the plunge in December. For a family membership, we ended up spending $149/month with an annual contract, which I still think is overpriced for what you get (minus 1 star for that). Of course, we ended up getting the plus membership for free for a trial period, and we will not be continuing that for a number of reasons.

However, one of the main reasons I like this gym is because it has an indoor running track you can use. It also has a pool, with an indoor water park for the kids.

I've had mixed experience with the friendliness of the staff (minus one star for that), but Alicia, who is usually there in the mornings, is always really friendly, and she had my name memorized the first week I was there.

I would recommend this gym to friend, but only if they're not too pressed for cash. Otherwise, there are some more budget friendly options out there.

I was in town for a couple weeks and was eating the 15$ day passes. The front desk recognized me and took it upon themselves to hook me up with a week pass for a great price. After the pass expired I went back to see if the membership manager, Cecil, could do anything for me. This time he gave me an even better deal. Great people, great gym! 5 stars

I am very disappointed with that service. One of Alaska club employee invited me to their open hours to take a look. The next step was to offer me a discount with 500$ and first month 20$ only. I singed the agreement and being told that I can cancel the membership any time during 3 months.

I realized I don't have a time to visit that place and today I called them to cancel it. The problem is that this company forcing clients to pay 500$ cancellation fee. What? For what? I didn't even visit that place 2 months.

THERE IS NO FLEXIBILITY FOR CUSTOMERS AT THAT POINT.
If you want to stop membership or you find a better place or you want to move so there is no option for you to cancel it.

I AM DONT RECOMMEND THIS PLACE!
NEVER TRUST SUCH A PLACE!
I VISITED GYM IN CHICAGO AND NEVER MET SUCH AN AWFUL CUSTOMER SERVICE.

BE CAREFUL AND ASK QUESTIONS BEFORE ACCEPTING THE OFFER WITH FIRST MONTH FREE.
THEY ARE NOT NEGOTIABLE.
THEY JUST WANT YOUR MONEY.

THE PRICE IS TOO HIGH FOR PLACE WHICH IS NOT WELL MAINTAINED. THE SAUNA IS ALWAYS BROKEN.

Perfect for us!! Track, weights , pool...etc. Great hours.... VERY clean and well maintained!! Love it!!

My favorite gym in Anchorage/Eagle River area! It's always clean and not too crowded and It has a wonderful friendly environment. It makes it more enjoyable to work out.

Not a good value for the money body renew is a much better deal

I enjoy the Alaska Club... it s a good place for me to bond with my son; however, the Alaska Club really has a bad habit to closing early. Overall, I enjoy the place with my son

I used a mailer to go in and try a class and really fell in love with the place. It was one of the friendliest and most professional staff--that's a hard combination to come by these days. Staff were not snoody or aloof at all. Cecil helped show me around and get me all the information I needed about what I was looking for, and the part I loved the most--I was not pressured to be sold anything. I look forward to all the classes I now have access to!

This is a very well equipped gym with everything you could possibly want. Excited to start exercising I wanted to join for a short period to try it out before making a big commitment since I'm low on money due to being in college. That was almost a year ago and I am still being billed every month and today got a bill for over $200. Don't be fooled by a charming smile, these crooks do not end your contract on the date you sign for. They hand you a stack of papers where somewhere in the fine print it says they extend you monthly until you cancel it yourself. They make the cancelation process very difficult and it has taken me a couple weeks (I am still not out yet). Some family members had the same problem and they were thrown around for a couple of months. Many people have had this same problem. Do not join unless you enjoy being taken for granted and screwed over.

Its great if your white, but I recommend you stay away from the pool if your a person of color!

The absolute worst experience in a gym. Rude, careless employees. Terrible, Rude,disrespectful management who don't care about their customers. Waste of money. $180 per month is outrageous! Dont get stuck in this situation, trust me. If the gym has a COMPLETE new staff, maybe! These people are prejudiced against fat people. Be careful.

WOW! Cecil Lambert at the AK Club Eagle River was incredibly helpful when our son came home from Norway for a visit! Cecil managed to make it so we could work out together as a family! Thank you so much! All the staff are friendly and helpful at our Club!

Clean up around the free weights area is coming along, basketball court is a little slick here and there, but everything appears to be coming along quickly. After the earthquake, staff has had their hands full and they have really come together to help guests and continue to make it a worthwhile visit.

Hands down the best AK Club out of them all. My son has a blast with the staff and the play center that we nicknamed The Treehouse . Exceptionally cleanliness as well.

What an amazing place to offer everything they do Under One Roof in the customer service is impeccable

As a visitor from out of town, Cecil welcomed me to The Alaska Club with several complimentary day passes. The kids' play area is a fun place, with an ever-watchful childcare staff. A+ for taking such great care of my grandchildren. The ladies' locker room is clean and an oasis before and after working out. I have found the staff from the front desk to the cleaning staff to go the extra mile to make my visits a pleasure. Thanks a bunch, Alaska Club!

The facilities are fantastic and the staff is helpful and accommodating.

The membership fees for the Alaska Club are a little pricey but you really do get a lot for your money. If you know you will attend classes, swim, or do your own work out at least 5 times a month it is very much worth the money. My kids especially love the play area. Which is helpful when I am trying to get in a quick workout.

It's a good gym, they have a fair amount of options to suit your exercise needs. The staff are quiet but friendly, although there are a few who will go out of their way to get to know you.

The Alaska Club is a great place to come to the gym. It has a very friendly atmosphere. There are many treadmills, and a weight room as well. There is a track, upstairs, and a pool for kids. There is a kid zone, if you need to drop your kid off. There is a racquetball room, basketball room, and zoomba classroom. There is also a little bitty kid drop off zone for toddlers. This place does require a MEMBERSHIP. The membership is definitely worth it though.