TEXAS KENWORTH Reviews

5 Stars, Ricky and the mobile crew are fantastic and respond quickly. Have great understanding what it means to have a truck down and how it is not making any money just sitting.

Alway have the parts we need for our T880s. Good customer service.

Bought a stater for my kw. The plastic was cracked. By the time I took it off the box it was to late,I was 40mins away. So I tried calling them. To see what are my options. Of course they didn't pick up. I had to deliver a load so I installed it. It cracked even more. Once I was done delivering. I took it off. Tried calling them and no pick up. I drove 40mins and calling them on the way and you guess it, they didn't pick up. Once I got there. The mechanic told me the other guy was kn break. 35mins later he got there. I told him the issue. Told me I voided the warranty by installing it. After 15mins of no help, just saying he can't do nothing just decided to leave. If I knew it was going to be like that I would of just bought one from offer up or craiglist, for alot less.

Purchasing parts is easy with the help of Alejandro, he is very helpful acknowleable when it comes to truck parts..Ernesto, Alejandro and Jon K, Amado abs Memo make my job easy and keep me going.

I really thanks to James in mhc Kenworth in Irving blvd he tried so hard to find the belt for my truck I was stocked in hwy he saved me thanks again James in night shift part department

The customer service is amazing. Every one is very kind and welcoming. James D. was the associate who helped us out. He was great and very prompt with any questions we had.

Super fast and good treatment even without good command of English they treated me and helped me without any problem good place

The Parts Department is always very helpful. They are very knowledgeable and pleasant to work with.

Just bought my 2nd truck through mhc and had a great experience the first time and an even better experience this time my salesman admir topciu went above and beyond in customer service to make sure I got the truck I wanted and made the process quick and simple thanks for all your hard work will definitely be back for my next truck!!

Good service, thank you, come and see Jordi Rosales!

I ve been to this location while window shopping for the new W990L but it was after hours and hence did not interact with any sales people. I do however recommend this Kenworth dealer on Irving Blvd.

I live in Houston but I ve always called this location from being up in the are with truck problems and the guys have always went above and beyond the call of duty to make sure I was a satisfied customer GREAT JOB

Poor customer service ,sales man dont care about the customer at all and all they care about their pocket
Never go to any mhc disappointed
Rude attitude, scams

Was in line for so long in parts I ordered a pizza.

I am very disappointed with the way they conducted business. I spent 8k on a fuel pump replacement for my truck. Its absurd to charge that kind of time for labor for just a fuel pump. They are 24 hours but only one guy was able to work on my truck the whole time so he was off on the weekend so my truck just sat up for 2 extra days. I have a few more things I need to get worked on but I will do it myself before I pay another 4k in labor to change a 3k part.

Nice friendly service center, just very expensive labor cost

Great company! Derrick is the best and very professional . He is very attentive to the customers needs. Thank you Derrick

Joe v Contreras good driver and always on time bring the part

worse service department I ever been to. had my truck in there for 2 week for them to tell me that the oil leak was not cover under warrranty.

Joe Contreras is a good driver, always on time with all the parts that we need.

Big thanks to the parts department for finding what I need quick. Long line but got me in and out.

Great management! Very helpful and ettentive to customer needs. Great parts counter they always take care of me

Came in with a poor quality def and engine derate massages! 1st tech said it was rear nox sensor problem, OK replaced. Test drove it, came back all lights and messages were gone, looking good so far. However, truck owner took it down for about 65 miles distance and all problems came back as it was first came in. Took the truck back and got charged for second time for what they so call diagnosis ( paid twice for diagnosises for the same complaint within less than 20hrs). Now 2nd tech said def doser need to be replace, ok do it. Thought it would take around 3hrs to replace a def doser+ regen + test drive. But after he replaced the doser and regen and hejust disappeared. Waited for 45 mins. nobody so up, went into the office they said have to wait 2 1/2 for the 2nd shift to come in and drive test. These people just wasted so must time for a work that can be quick...smh!!

Great Job! Joseph was awesome. He made a phone call, and took the time to take care of us in a pinch. This is the kind of service a lot of companies need to adopt! Again, great job!

I misunderstood something in my contract BJ Tarver went above and beyond. This dealership really worked with me until i was satisfied.

MOST HONEST Shop Ever !!!!!
First went in for a clutch adjustment expecting the worst . Tech told me clutch looked new, adjustment perfect and clutch brake good. A few weeks later went in with problem of getting in gear while stopped. I went in asking them to replace my slave cylinder as I thought that would solve my problem. Tech said before he would replace he would check it out first. I agreed. Come to find out the grease fitting for throw out bearing wasn t accepting grease. Said he would replace fitting but after messing with it the fitting took grease, therefore no charge for new fitting. Glad I took the Tech s advice. Saved my hundreds of $$$$. Plenty of room to bring in trailer. Went back the second time because dealer was Honest and got me in Quickly the first time.I driver a Kenworth so I don t have issues, but if I do they are my Dealer of Choice !!!!
Thanks a millions guys

Make sure you get the carfax if purchasing a truck ,especially the used Stevens trucks

When your truck needs parts this is the place to go

Well I was at Kenworth because I needed my stacks fixed on the truck, the driver side had a hole in it and the clamp was broken. So they replaced the elbow with a new one that was ordered. But the new one that was put on was sticking way out, to the point I could put my full arm behind it and out the other side. So I asked the tech how could they not see that it wasn't on right, all they had to do was look at the right side of the truck for a reference on how it should look..., so I was a bit mad about this, yes. But the good thing is after they seen I wasn't happy with the work, they got a guy right on the job in that next hr to fix it. His name is Eric, a good tech that works on the overnight shift he have red hair ... But Eric and a few other workers talked to me and I explained how it should look. He then got my truck back into the shop and got to work on it, cutting the parts that was too long to the right fitting size to fix the problem. It took about 4hr but I didn't care long as it was corrected. My experience started out bad, but in the end it was fixed and Eric showed that he cared about the customer need. Thanks MHC Kenworth for fixing your mistake, good work! It let me know I can return to you guys when needed in the future!

The parts department is such a pleasure to work with, and are very helpful with all your customer needs.

Dallas Kenworth this place sucks bunch of f****** idiots running it especially the body shop f*** you people

service is terrible bring them the truck with a code with an injector failing the truck was guarantee because only had a few days to buy it there, spent more than a week to fix it, take it out on a Friday and Saturday (next day)have to go back with the same problem only they had cleaned up the code,the second time they change the injector but spend one week more ,it is the that's the worst Kenworth across the country and I see that no manager there cares improve service and your reputation is pretty bad according to all the comments I read here

Good service and fast and been in other cities and they take mothers so that's why I like it here

MHC Kenworth Dallas is the spot to go for all your truck needs! The parts & service departments are speedy & always helpful!! 5 stars for sure!

Excellent maintainers and techs but the service reps here are rude and unprofessional...

Good morning, I am Latino and I do not speak much English on March 10, 2019 at 10:45 am I arrived at the sales area, I was attended by a young boy who must train him for customer service, he treated me very badly he did not know how to help me find the part that I needed and immediately told the person who was behind me to pass by to take care of him, I stepped aside and waited for the other dependent to vacate, and in spite of my bad English the other dependent solved me A very patient and pleasant way my spare.
The next person who attended the boy also treated him badly and the salesman who was at his side had to intervene to solve the problem.
Then the boy said aloud in Spanish they have to come with the part number but they go in chinga (sorry for the word) but that's what the boy said.
My intention is not to dismiss the boy but to be taught to be more careful with clients and patient.
A cordial greeting !!

Truck was in an accident on Thursday towed in on Friday back on the road 7 days later.thats fast for body shop work thanks fellas

Service was good. They did tow my hauler, but didn't hook me back up after they detached my rig. The entrance, exit needs to be re-thought, that's dumb, but maybe it's for security purposes. It's still dumb.

My favorite parts place. Guys at counter are always very helpful

This kenworth is very very very ..... bad ...
they are liar ...
They are cheating ..
They make me , I hate kenworth !!
No one buy truck here and no one bring truck fix here .. my name is jack and I bought 2 truck from them . They make me crazy ... sales people and services people..

Morning guys, it s Saturday morning and I had a little issue with my truck. The branch manager, BJ Tarver reached out and assisted me. You don t hear about a lot of branch managers that will reach out to you on a Saturday, but he did. Honestly all 5 phases of the dealership run at tip top shape. Only reason I m putting a 5 here is because I can t put 100. Great job MHC

Thank you MIKE MUSIK for calling me back and stepping up to the plate! Appreciate you being an honest person and going the extra mile for us!!!

if you don't want to waste your money stay away from this place i have taken my truck twice, spent over 7k and the truck still has the same problem.

Service slow and writers can't figure out which way to go please train better workers

I'm very pleased with this service. Joseph Ramirez is an awesome employee and delivers great customer service. I'm so very much appreciative.

Five stars every time if you use will call otherwise get ready to wait, very friendly staff that get it right the first time.

James d at parts counter quick to help and fast to get me in and out good service

Asked for help with a forklift to load Z-bars, been here over 2 hours and still nothing.

These guys can't even answer a damn phone was on hold for 12min then they hang up, I call right back they answer and hang up right away like they don't want to talk to you, I guess I'll just drive to the next kenworth sense these guys don't want my business.

I was here about a month ago for the A/C in my truck I get the it was 4 hours before the looked at my truck I get told that the the compressed is out and the would be replaced and the dryer as well . At 7:30 I go check the status it was done. I never got a call that my truck was ready to go. I go back to my truck get in it atar it up and the engine fan was running non stop when the A/C was on turn it off and the fan shut off. the next morning I did my pre trip inspection I noticed the dryer was not replaced also noticed freeon on one of the lines for the air so I left cus I had a load to go pick up then about 400 miles later my air was starting to get warm I'm not happy . I had to take it to anther mhc dealership to have it fixed right.plus I hope the didn't change my company for a part they never replaced

MHC is our go to for road service, they carry the same sense of urgency as we do in repairs. Their service department is great, trucks are in and out with short down time.

More or less the employees are not very serious in the travajo

Terrible dealership. Not driver friendly...poor communication..... overpriced by shafting companies for unworked labor

Joseph. He was very kind and courteous and very helpful. Great guy.

Great customer service but the same as everyone else within the industry they are spread pretty thin but I feel like they put forth a good effort to make us a priority.

Merveil was great with helping us with will call, great service! Would definitely recommend

Just wanting to tell you thank you so much for helping me out on my time of need... And for going out of your way... Thanks again Juan at the parts department...

What can I say this dealership is always easy to work with. I was actually getting a set of King Pins put in at my own yard. When I realized the shocks were bad also. Call them up to check the prices of the shocks and they let me know they were on sale and also put a set aside for me. Can't complain about that at all. Thanks for all your help guys

I've been working with the fine folks at MHC Kenworth-Dallas for almost 3 years now and can't say enough about their character, kindness and professionalism. It's very rare to find this much talent under one roof! Keep up the good work MHC-Dallas!

Thank you Joseph Ramirez for always being very professional and having excellent customer service!

We have purchased 5 trucks from this dealer and have been very happy with the sales and service department. They have bent over backwards to fix any minor problems that we found after our purchase. We will definitely return to buy more in the future.

Salesmen didn't act like they wanted to sell a truck

We had a truck throw a fuel pressure code after pulling through Dallas, so we took it into the TA to get looked at. They told us that it was an issue within the programming in the ECM (which was replaced at Kenworth less than 9k miles ago) so of course they couldn't touch it. We took our truck into the Kenworth, and after nearly a day and a half they still haven't diagnosed the truck. They will keep telling you it has been "triaged", basically they plug the computer into it to pull the codes and that is where they have left it for over 24 hours. It's hard to believe that a major dealership with sole rights to specific programming can operate with this poor of service. After reading these other reviews, it seems like they make up with their horrible service and poor management by charging through the nose. Hopefully they treat us honestly, but only time will tell. Our driver has passed the time by chatting with another driver who has been there going on 4 days -
not waiting on a part to come in, just waiting for the service to actually follow through. Overall, poor management and service and if we didn't HAVE to be there, we definitely WOULDNT BE!!! Avoid this shop if at all possible!!!!

Awesome mechanics and customer service. These guys did warranty work to fix another MHC dealer's mistakes. They really understood where I was coming from and went over and beyond to right the wrong doing off another dealer in there company! Thank you all very much! I will do business with you again I'd in the are in need if a mechanic!