Tesla

Tesla really doesn't care about customer support. I sent them an email and got absolutely no reply. It feels like they have no interest in answering their customers' questions at all.

I recently had a set of tires installed at Tesla, and they also performed a wheel alignment. Just a week later, my rear tires were completely bald on the inner tread. Despite this happening shortly after their service, three different advisors pointed to external causes rather than taking responsibility. This is frustrating because I had already paid $2,400 for the original tires, and now I’m being forced to pay another $1,330 for replacements. It feels like they are avoiding accountability for work done on my vehicle, especially since the alignment was performed after my car was involved in a parked accident. Has anyone else experienced this kind of issue with their tire service or alignment work?

Getting my 2014 Model S into the authorized collision center was a headache, but keeping it there has been worse. The shop is ready to service the vehicle but couldn't even get a reset authorized because Tesla’s support is completely unreachable. I spent a good hour just trying to get through to a live agent to figure out the process, and even then, I couldn’t get a clear answer on why the center couldn’t just do the reset themselves. It’s exhausting dealing with this level of disorganization for both my daily driver and my 2024 Cybertruck. I’m seriously thinking about selling both and switching to a different brand.

I’m trying to coordinate the removal and reinstallation of my Tesla solar panels so I can get a new roof installed, but finding a human on the phone has been a nightmare. I spent hours searching for a contact number with little success. Eventually, I was directed to a chat feature that just led me to a page where I had to pay a fee for a technician to call me back. It feels ridiculous to have to pay just to speak to a representative. If I don’t hear from Tesla by tomorrow, I’m considering having all the hardware removed and canceling my solar contract entirely.

As a loyal Tesla owner who has been driving Model S since 2017 and is now on my third car, I’ve seen the brand shift significantly. While I’m looking forward to leasing a Model Y soon, the company’s communication has plummeted. It used to set the standard, but it’s arguably the worst in the industry now. The decision to automate for cost savings feels like it has been taken too far. Relying almost exclusively on the app for both sales and service interactions has created a frustrating user experience. I recently endured a two-month headache trying to lease a Model Y, only to end up leasing a different car just to get moving. Tracking the status of my lease for a vehicle destined for my second home in AZ has been nearly impossible. It’s time to prioritize loyal customers over aggressive cost-cutting and deliver the service quality we expect.

My car’s display was unresponsive, but a helpful Tesla representative walked me through a quick restart that fixed the issue completely. They clearly knew the product inside out and made sure everything was running smoothly. Solid support and attention to detail—kudos to the team!

I really admire Tesla and want to thank you for everything you do. I even hope you join Trump’s team because he needs your brilliance! However, I have a serious issue. I leased a Model 3 and returned it in March 2024 at the Marina Del Rey location in Los Angeles. The car was in pristine condition, with a fresh set of tires worth $1,400 and only 24,000 miles instead of the 30,000 limit. There was just a tiny scratch on the hubcap. I’ve leased Mercedes and other luxury cars before, and I’ve never been charged extra fees like this, despite always returning my vehicles in perfect condition. I already paid the $350 return fee. Yet, Tesla is demanding an additional $186.15 and has even sent my account to collections. This is absurd given the low mileage and new tires. I kindly ask you to waive this $186.15 charge immediately. In all my previous leases, I was never charged a single cent extra, and my cars always looked brand new. This feels unreasonable. Please resolve this. VIN: 5YJ3E1EA2MF921617. Thank you, Joanne Wolfe, RN (retired), 310-490-****, 1943 Vallecito Drive, San Pedro, CA, 90732.

I’m writing to dispute an unexpected charge from Tesla after returning my leased Model 3 in Los Angeles (Marina Del Rey) last March. Despite having the vehicle in pristine condition—down to the white interior and black exterior—I was hit with an extra $186.15 fee and sent to collections. This is frustrating because I had already invested $1,400 in new tires and returned the car with only 24,000 miles on the odometer, well under the 30,000-mile limit. The only minor wear was a slight scratch on the hub cap. Having leased with high-end brands like Mercedes before, I’ve never faced such hidden costs for a car that was essentially brand new. I even paid the standard $350 return fee, so this additional charge feels unreasonable. I kindly ask that Tesla drop this $186.15 fee immediately. VIN: 5YJ3E1EA2MF921617. Thank you, Joanne Wolfe, RN (retired)

I’ve brought my Model 3 Performance into the Tesla service center more times than I can count (at least six or eight) for the exact same recurring problems. The car produces loud, unnecessary rattling noises that seem tied to specific road conditions. On top of that, there’s a constant static sound coming from the front passenger area. I also reported a steering shimmy early on, but the team wasn’t keen on fixing it since I’d already put some miles on the car. Another headache was a trunk leak; they “fixed” it by applying an epoxy sealant that ended up looking like a mess. The road test drivers aren’t exactly experts at handling vehicles—they’ve dinged the wheels multiple times and left it to me to sort out. While the rattling has improved slightly, it seems to stem from the clips they kept swapping out. Eventually, they replaced the pillar trim, but the technician had dirty hands and left handprints all over the interior. I had to return the car to address these oversights, and they still haven’t properly cleaned up the grime—I ended up buying my own degreaser to fix their mess. The depreciation on this car is steep too, but that’s another story. I’ve uploaded videos of the noise issues, and you can clearly see the curb damage on the rims without needing photos. Don’t let me start on the value drop either! Tesla, please do better.

Tesla’s service for our solar installation has been deeply disappointing. We’ve dealt with a persistent roof leak since 2022, and despite two repairs, the problem remains. In February, they removed the panels to facilitate a third fix, only to claim there were no certified technicians available in our area. We were told not to bother calling since there was nothing they could do until someone was certified, yet they assured us our case was a priority. Now, months later, we still have a leaking roof and panels stacked by the house, with no resolution in sight.

My experience with the Tesla mobile app has been frustratingly opaque. When I tried to figure out my lease or purchase price, the app factored in estimated fuel savings, which feels like a misleading way to present the true monthly cost. On top of that, they don’t break down the tax incentives clearly in the payment summary. I was under the impression that a "zero down" offer meant I wouldn’t have to pay upfront, but Tesla still requires you to cover all initial fees and sales tax right away. Between the confusing calculations and the hidden costs not shown in the app, the whole process feels deceptive.

Shlomo Lasry from Jerusalem, Israel. I had a great experience with Tesla about a year and a half ago when I first bought my car. The ordering process was smooth and straightforward. However, lately, the service has declined noticeably. I’ve been struggling to get them to acknowledge my issue. Recently, I wasted a whole day traveling to a Tesla agency. It was scorching hot outside, and naturally, the glass roof of the service center greenhouse became incredibly hot. I even poured some water on it to cool it down, but that’s when I noticed a crack in the glass. I’m convinced this falls under warranty coverage—a Tesla roof shouldn’t just crack like that under normal conditions. I would really appreciate it if you could help me resolve this issue.

Tesla left the project unfinished, causing significant damage to our home’s exterior, including broken chimneys, sliced siding, and a compromised waterproof seal before just walking away. Do not trust them with the Solar Roof; the panels are surprisingly thick, and they clearly lack the know-how to handle them properly, leading to costly retrofitting issues. Their customer service is virtually nonexistent, proving that once the sale is made, they couldn’t care less about the people living with their subpar work. Avoid this company.

I am filing a formal complaint against Tesla regarding a major discrepancy with my 2021 Model Y, which I bought last December. The issue stems from false advertising and a failure to deliver the performance Tesla promised. The company claims a 330-mile range on a full charge, but my vehicle consistently delivers at least 40% less. This significant shortfall has drastically reduced the car's usability and overall value. I scheduled a service appointment to address this, and the proposed solution was baffling. The service team suggested that to achieve the advertised range, I needed to turn off the vehicle's cameras. This advice is impractical and strips away one of the car's key safety features. At the point of sale, there was no disclosure that using standard features like the cameras would cut the range so dramatically. It is misleading to suggest disabling critical systems to meet advertised specs, which diminishes the vehicle's functionality. Feeling deceived because the delivered product does not match the advertised capabilities, I am seeking a resolution. I propose one of the following options: 1) A technical fix that allows the car to achieve the 330-mile range without disabling safety or standard features. 2) Free access to the Supercharger network. 3) A full refund so I can return the car.