Ray San Filippo and the team at Terra Universal are outstanding. Ray was very helpful and answered all questions rapidly. The entire process of deciding on the right product, receiving quote, documentation, tracking the delivery, and ensuring that we were pleased when it arrived was smooth.
Very Helpful on the chat today and answered all my questions regarding ULPA filters and how to best use them in my application. Many Thanks!
Austin Ruck was responsive and very helpful. He got what I needed on the way quickly. I highly recommend this company and also Austin if you need help!!
I want to commend John Briggs for the service given. Here at TruTag Technology, we have custom pass through doors that need modded parts.
He have gone way beyond the normal level of customer service. He is very proffesional and his knowledge is exceptional. Thanks again John for the service you provided. Aloha
Our company was in need of a new lab equipment.
We contacted Terra Universal for a quote. Miss Michelle Bua quickly return our request and prepared the quote the very next day. She also identified and suggested related accessories to go with the quote, which was very helpful. She followed up with us regularly until the order was placed. She keep us informed of the status of our order and the expected delivery date. Overall, we are very happy with Michelle's service and would highly recommend her for any future purchases.
The site is well organized and easy to find products and details for them. The customer support chat feature is great for getting quotes quickly. Mitch was very helpful!
Edith was amazing and helped with everything. My order hit a snag but she was able to correct it promptly. Definitely recommend
I needed information about product that has been delayed due to material and labor shortages. Edith was so helpful. She not only informed of the reason for the delay, she also let me know where I product was in the manufacturing process. She answered all my questions and was very pleasant. Edith provided the best customer experience.
We needed some quick answers for a desiccator we ordered. I used the chat feature on the website, and Michelle was able to provide answers and the manual in minutes. Highly recommend Terra Universal!
Austin Ruck was very helpful in answering my inquiry on availability and lead times. He even went so far as to double check with the manufacture to confirm the lead times. I appreciate the extra effort in getting the most up to date information.
terrauniversal.com
