The Ted Britt Service Department is a well oiled machine. I drove my car into a sheltered area, my service advisor checked me in without delay, & my car was completely serviced & ready to go within 2 hours. The waiting room was quite spacious with no crowding & the coffee was quite good. I had a positive customer service experience & will go there again.
I stopped in mid-day because I got a message on my dashboard that said I needed an oil change. I was so grateful that they could get me in right away. I got my safety inspection and wiper blades replaced, too. I walked across the street and had lunch while I was waiting. Everyone at Ted Britt was very nice to me.
This is the first time I took my Ford to Ted Britt Ford and I am more than satisfied with their service. I had Richard Wagner as my assistant service manager and he went above and beyond to take care of my SUV, it is running smooth like day one. Excellent service, courteous and in a timely manner.
Five stars all the way!
I have been a customer now for 5 years with Ted Britt Ford. I bought a Transit van in 2016. The service was 5 star and Andre my service advisor is truly the best. I always had a loaner ready when needed and the extended warranty I got covered everything durning the time I had the van. This Sep 30th of 2021 I got me another Ford F150 with everything I could wish for. Brian the sales manager gave me a fantastic trade in for my van and gave me a awesome deal on my new truck. The finance was fast and smooth. I feel safe buying again with them because I know they have my back!. Thank you again for everything.
I recently purchased a new vehicle and Brandon and Meryem were very helpful. They made sure the process for buying the car went as quick as possible and there was never any pressure. They also gave me a really good deal that no other dealership in the area was able to match.
This was my first time building and ordering a truck. It was an awesome experience. Special thanks to my sales rep Eric Suter who made the entire process a breeze. He s very honest and transparent. I absolutely love my 2021 F-150 Lariat Sport. I will definitely be ordering my next truck from Ted Britt Fairfax!!
The staff at Ted Britt Ford are professional, polite and efficient. Purchasing and servicing my vehicle was easy. During the service of my vehicle the staff
Contacts you about the progress and you are not there for hours. They always address my concerns and I am very satisfied with their work.
Customer Service was great, however the wait time was longer than anticipated. The service was excellent other than my Lifetime Summary was reset on my 2013 Ford C-Max when the battery was replaced. I m sure there must be a way to retrieve my previous History. Any suggestions?
Chris at the service department was outstanding! He was honest and thorough and personally made sure my repairs were done timely and correctly!! Chris is an outstanding rep and always provided me active communication of updates and established real expectations with great detail. I never had any doubt that Chris would take care of me. I can t express my appreciation for Chris and Ted Britt for their time and proper care. Chris diligence did not go unnoticed and I will be back for years to come because of Chris.
Everyone from sales to finance were great to work with, friendly, and accommodating. The whole process was smooth and painless. Since I had to travel a long way to get there they had all the paperwork and the car ready when I arrived. Great experience!
tedbritt.com
