We use TechKnowledge Consulting for our high expertise, extensive design and labor intensive projects. Led by Dave Jacobs, their teams are responsive, knowledgeable and very customer focused. TK never just presents just problems, they are there with solution each and every time. Great group of folks.
I engaged TechKnowledge for a high risk fast paced corporate relocation project. I knew my staff did not have the expertise or the time, and TechKnowledge was recommended by a colleague at another company. I was initially concerned they might press us to over engineer things, they were very pragmatic. On the whole, they far exceeded my expectations. Their consultants are obviously super technical subject matter experts, but they were excellent communicators, comfortable in front of executives, did exactly what they said they would do. The project was delivered ahead of schedule, and actually 2% UNDER the budget they projected who does that? Strongly recommend them!
We used TechKnowledge as a consultant through our architect Gensler for the design of our conference rooms and Town hall spaces. They worked with us and our general contractor to design intuitive spaces for our employees. I have received nothing but good feed back from the users of the spaces. I would recommend them as they are very good at design and helping to resolve design vs build issues.
N&C has served Dave Jacobs and the team at Techknowledge with website design services since 2006 and have always been impressed with their knowledge and general strategy of being an unbiased advisor to their clients on business technologies, equipment and space design.
My company runs a small contact center, and we had experienced a number of issues with call routing, unintended queues and a host of other maladies. We engaged TechKnowledge to take a look at our contact center and within a matter of days their team identified some serious routing problems, immediately proposed a fix, which was implemented in minutes. Within three weeks we had additional recommendations that were quickly implemented by us with minor support from TechKnowledge. Our call handing capacity is up 22%, average queue times are down, and we are having fewer caller complaints. The guys at TechKnowledge really demonstrated their contact center expertise! They are highly skilled and charge very reasonable fees.
Professional and knowledgeable group. Efficient and quality work for our IT needs.
techknlg.com
