My company runs a small contact center, and we had...

My company runs a small contact center, and we had experienced a number of issues with call routing, unintended queues and a host of other maladies. We engaged TechKnowledge to take a look at our contact center and within a matter of days their team identified some serious routing problems, immediately proposed a fix, which was implemented in minutes. Within three weeks we had additional recommendations that were quickly implemented by us with minor support from TechKnowledge. Our call handing capacity is up 22%, average queue times are down, and we are having fewer caller complaints. The guys at TechKnowledge really demonstrated their contact center expertise! They are highly skilled and charge very reasonable fees.