I had the best car buying experience thanks to Bob! He was extremely helpful with finding me an amazing car in the price range I wanted. He was also very personable and friendly! Bryce in accounting also really made my first time buying a car a 10/10 experience. I HIGHLY recommend Bob to anyone looking to buy a car, you won't be disappointed.
Everyone is low on cars right now but these guys don't seem to have anything to sell, What I really wanted they didn't have but they still talk pushed me towards something else, Show us department here is great but I'm less than impressed with the sales force
I Would like to say A HUGE THANK YOU TO AN AMAZING TEAM!!
Ms. Jori got me in the doors (she is pretty awesome)
Mr. Joel hooked me up with EXCELLENT customer service. Got me a deal I couldn't resist
Mr. Keelan explained everything I needed to know about the financial side.
Mr. Zack who is aka "Kia Tech Expert" showed me all the bells & whistles in my NEW 2021 Kia Soul LX.
Mr. Bill had my new car GLOWING
THIS AMAZING TEAM WILL GO FAR AND BEYOND FOR YOU!!! Truly THANKFUL TO THIS AMAZING TEAM!
Don t buy from them. Not only are the inefficient after you purchase your car they don t follow through with anything. The sales manager will never return your calls and now we have a non registered vehicle because they didn t weigh it in person and then finally got back to us on where to take it to get it weighed for a job they didn t do! We did what they asked and they never followed through with the dmv. We have made multiple attempts to reach them and we are just forwarded to a voice mail or hung up on. So unprofessional. Only reason they have good reviews is because they ask people do you reminders for them on the spot. I bet they don t have any repeat customers or long term happy customers either. I will be reporting them to the BBB I ve had it. If you are doing this Kia maybe you should get back to us on the Dodge Ram we purchased and stop avoiding our calls. If I could give you 0 stars I would
I went to visit the Kia Dealership in El Cajon, only looking to trade in my vehicle for cash, but Jake & Johnny made my experience worthwhile. I was able to get myself into a Kia Optima and they were able to work the numbers out perfectly that was comfortable for me. I highly suggest working with Jake & Johnny . Highly surprised how fast they worked and got us in and out quick! Will always come back to this dealership for any of my needs
Beware of bait-and-switch prices (on used cars at least)! Add $4,000 to online listed prices (NOT including tax, title, registration).
I went to look at a used car that was listed at $12k (and I was ready to buy at that price). Asked the sales rep how much they were asking for the car and he started with "well, online we have it listed at $12215 BUT we added features/stuff to the car so it's really $16215." This is when I noticed none of the cars have the prices displayed (convenient, eh).
After telling them I didn't like the surprise $4k (more than once), I was told that the manager is the one that can decide to change/negotiate a lower price... but that attempt only happened AFTER I left the lot. Sure they have a "process" before it gets to that stage but I really didn't like the bait-and-switch price tactic.
Edwardo and Bill helped my wife buy her Kia Niro. Both were helpful courteous and knowledgeable. Thanks for a great car!
Buying the car was smooth. They sold me a package that allows you to get oil changes at no additional cost for the life of the loan. What they didn t tell me is that they are rude every time you take your car in, they don t call when it is ready (though they ask for your phone number and say they will call when it s ready), and they take a minimum of 2.5 hours to change the oil WITH AN APPOINTMENT. Today, I dropped my car off at 8:50. I was told it would be ready at noon. I call at 12:45 to see if it s ready. It s not. It will be ready at 1:45. Lies. It s still not ready. They ve had my car for over 5 hours. I wish it was the first time this has happened, but it s every time I go in. If I didn t have the oil change package I would prefer somewhere else
Complete bait and switch! I came here looking for a car that I had found on their website, it was listed for $14,245. No asterisks, nothing. I arrive, we look at the car, I test drive it and decide to move forward with the process. This is when they tell me the real price of the car is actually $16k and that they installed more options to make more money! Said they don't make much money on used cars, so they add extra features to make up for their "loss".
When I told them about the price I saw on the website, and on Edmonds, they told me that I needed to scroll down to the bottom of the page to see the fine print. That they add these features to their cars and surprise you with the price later! What a joke. I thought car dealerships were less sleazy these days, but I guess not. I would AVOID this dealership unless you don't have a budget or love being duped! See in photos the pricing, no asterisks, nothing to let you know that there would be more than tax/title/registration.
Everyone was so helpful and attentive....my salesman, Frank and his team took very good care of me. I left with the car I wanted and more. Great experience, plus I totally recommend them. Definitely a "people" person team!
teamkiaofelcajon.com
