3 years ago
A very poor money minded people. My father was in ...
A very poor money minded people. My father was in neuro ICU for sepsis encephalopathy. The hospital wanted us to work with ONE Life , who sent their representative to meet us.. The meeting was very professional and the person vouched that without our confirmation, they will not start a nursing care and asked me to sign a application. I hesitated a couple of times, since the application clearly indicated that it is an agreement to start the service. But the person reassured it is just a formality. We also informed that we need the service only in Pondicherry. The hospital where my father was admitted was in Chennai
They started the nursing service , the next day, while my father was still in neuro ICU. When enquired, they said, that the doctor asked to start the service as transition. And that the doctor informed them that he will be moved to step down ICU the next day.
Since the doctor was on leave the next day, they continued the service. once the doctor came back, we came to know that the doctor never asked for the service.
When we asked to bring the nurse, who is going to accompany us to Pondy, they said, they don t operate in Pondy.
By then they started sending bill and was repeatedly asking for us to pay.. If there is no facility in Pondy we could have used a service from Pondy.. Why did these people get involved in the transition and charge us? Also they misinformed us that my father will be shifted.. When confronted, they simply was giving stories..
They are exploiting the helplessness of the needy. We had to pay and I was clearly cheated.. BETTER STAY AWAY.
Note:
After this above review, they wanted me to contact them, so they responded.. But when I contacted them, they did not bother to talk to me.