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D
3 years ago

This place really is dirty and outdated. It's hila...

This place really is dirty and outdated. It's hilarious how the owner gave an immature, sarcastic response below.

For an easy hold-over paycheck or two it works, but there is no incentive to stay. No benefits even for permanent agents that I'm aware of. I knew even if I stayed on I wouldn't be valued, so why have pride in the job?

The place was more than half empty. When I was there in December I saw a team get let go just like that because an account pulled out. I think that has changed in the new year with a new big account, but who knows how long that will last.

J
3 years ago

With my experience it's definitely a great place t...

With my experience it's definitely a great place to work, very laid back and management is very welcoming and accommodating to unexpected things that may come about especially with emergencies. I have definitely loved my time here.

D
4 years ago

Hands down the best company to work for. Managemen...

Hands down the best company to work for. Management is amazing and workers become more like family. Always welcomes everyone with open arms! Never worked for a company that cares about their employees as much as they do

J
4 years ago

Deceptive employment advertising strategy. The co...

Deceptive employment advertising strategy. The company does not tell applicants in its employment ads where the advertised jobs are located, the ads simply says the company is located in Tamarac, FL and then says "local applicants only" and the applicant has no way of knowing that the advertised JOB is actually located in the Dominican Republic until AFTER the applicant applies. It's a deceptive method being used to collect a tall stack of applications. The situation has been brought to the company's attention but Talk2Rep keeps running their deceptive employment ads every couple of months.

About Talk2Rep

Talk2Rep: A Leading CXaaS Outsourcing Provider

Talk2Rep is a leading customer experience as a service (CXaaS) outsourcing provider that specializes in digital messaging and voice customer care solutions for global brands. The company is part of OutPLEX, a well-known name in the outsourcing industry with over 20 years of experience.

At Talk2Rep, the focus is on delivering exceptional customer experiences through innovative technology and highly skilled agents. The company's services are designed to help businesses improve their customer satisfaction scores, reduce costs, and increase revenue.

One of the key strengths of Talk2Rep is its ability to provide customized solutions that meet the unique needs of each client. Whether it's inbound or outbound calls, email support, chat support or social media management, Talk2Rep has the expertise to deliver results.

The company's digital messaging solutions are particularly noteworthy. With more customers preferring to communicate via text message or social media rather than phone calls or emails, Talk2Rep has developed cutting-edge technology that enables businesses to engage with their customers on these platforms seamlessly.

In addition to its technology-driven approach, Talk2Rep also places great emphasis on agent training and development. All agents undergo rigorous training programs that equip them with the skills they need to handle even the most complex customer interactions effectively.

Another area where Talk2Rep excels is data analytics. The company uses advanced analytics tools to track key performance indicators (KPIs) such as first call resolution rates, average handling time and customer satisfaction scores. This data helps clients make informed decisions about how best to optimize their operations for maximum efficiency and effectiveness.

Overall, if you're looking for a reliable partner who can help you deliver exceptional customer experiences while reducing costs and increasing revenue at the same time then look no further than Talk2Rep!