Erica Lemay is by far the worst person I have ever tried to work with. Good luck getting a response from them. I am trying to figure out how much they had to pay for these positive reviews. I have never once spoken to anyone who has anything positive to say about them. Horrible dos not even begin to describe it. DO NOT DO BUSINESS WITH THIS DESPICABLE ORGANIZATION!!!
I have to say I did have a hard time registering and Natalie J was able to get me signed up. We had some issues with an old email being on file. The messaging system is great and the responsiveness of this company is superior. Way better than York. Thanks for your help.
Suzanne is a joy to work with. She has "pulled a rabbit out of a hat" on numerous occasions for our community. Although, she has many communities that she manages, she always keeps on top of what's going on with our community and answers my questions in a prompt and professional manner with creative solutions.
Michelle's been very help fully in helping me navigate the different applications and processes need for the payment, and planning a new fence. Asking a question and getting a educated response of what needs to happen xyz is always nice makes it easier on me.
We have worked as a vendor for Towne Properties for many years and continue to have positive results with their business processes and responsiveness for the communities we serve together as a team. The staff we deal with in particular Michelle, Bonnie, Beverly, Alina are outstanding representatives to Towne Properties and are very dedicated to delivering customer service!
John Slaton recently helped me with a payment question. He was super responsive to my email and helped me work through the challenge. Amazing customer service and being a customer service manager myself I love to witness this type of service and care for a customer.
I am very happy with Andreea Vitiello prompt response and help to my request . Great job! Thank you so much.
A five star review for help with loan processing. Towne Properties is easy to navigate and we received Five * service from Miss Natalie.
tl;dr asked for an exception to a new parking policy due to my parents being stuck with us during COVID-19, was ignored, and then received the below passive-aggressive response on a towing tag shortly after my 2nd attempt to get a reply from them and have yet to receive any email response.
Towne Properties recently changed their parking policy in my neighborhood, and I reached out as soon as it was announced via email to ask for an exception, as my parents are in the country for a few months and were stuck at our house due to COVID-19 along with their car.
After two weeks and no response from them, I reached out again to give them another chance to reply, as I was worried my parents car would be towed while I was waiting for a response.
Apparently Towne Properties read my email and thought that the proper way to respond to a courteous exception request is via passive-aggressive notes left on towing notices, instead of actually replying to an email that spelled out the need clearly for them.
I have yet to hear back from them via email, but have reached out again to let them know how poorly this reflects on their customer service.
John Slaton helped me to set up my Auto-Pay for my HOA Dues because the fields were confusing to me. He was very quick in getting back with me and explained step by step on what to do. I greatly appreciate the help!
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