tl;dr asked for an exception to a new parking po...

tl;dr asked for an exception to a new parking policy due to my parents being stuck with us during COVID-19, was ignored, and then received the below passive-aggressive response on a towing tag shortly after my 2nd attempt to get a reply from them and have yet to receive any email response.

Towne Properties recently changed their parking policy in my neighborhood, and I reached out as soon as it was announced via email to ask for an exception, as my parents are in the country for a few months and were stuck at our house due to COVID-19 along with their car.

After two weeks and no response from them, I reached out again to give them another chance to reply, as I was worried my parents car would be towed while I was waiting for a response.

Apparently Towne Properties read my email and thought that the proper way to respond to a courteous exception request is via passive-aggressive notes left on towing notices, instead of actually replying to an email that spelled out the need clearly for them.

I have yet to hear back from them via email, but have reached out again to let them know how poorly this reflects on their customer service.