Sykes cottages Reviews

We booked Cedar Cottage through Sykes Cottages, expecting a relaxing and well-maintained property.

Unfortunately, our experience was anything but. From the moment we arrived, we were met with a foul odor throughout the house—likely from unclean carpets, rugs, and soft furnishings. The vacuum was full and filthy, with no spare bags provided.

The main bedroom lacked extra bedding and pillows. Dust flew from the ceiling fan, curtains were stained, and the fitted sheet was wrinkled. There was no top sheet, and one bedside lamp didn’t work. The en suite light flickered and buzzed dangerously, and the smoke detector was non-functional.

The kitchen was unhygienic: dirty floors, fridge seal, faucet, and counters. We had to clean everything ourselves with purchased supplies. The oven tripped the breaker repeatedly, and the hood exposed electrical wiring. Appliances like the kettle, toaster, and washing machine were worn out and dirty.

The conservatory was unusable due to a broken fan, missing bulbs, and smelly curtains.

The downstairs bathroom was unacceptable—black mold, broken blinds held with tape, broken toilet seat which was dirty, and filthy fixtures. We removed the rug and avoided the space entirely.

The TV didn’t work initially. The owner brought a replacement but couldn’t set it up. We installed a new antenna and rearranged furniture ourselves. The living room smelled terrible, with dusty couches, cobwebs, and dirty curtains.

Outside, the property needed pressure washing. Garbage bins were half full on arrival, and the gates were broken and couldn’t be secured.

We’ve stayed at other properties in Derbyshire and had great experiences. Cedar Cottage, booked via Sykes Cottages, was overwhelming and disappointing. It desperately needs a deep clean and refurbishment. We stuck it out only because we’d prepaid, but we wouldn’t recommend this property to anyone.

Sykes Cottages should seriously reconsider listing this property until it meets basic standards. No one should have to endure this after spending their hard-earned money and looking forward to a holiday.

Have contacted Sykes Cottages via email and follow up phone call for a full refund but no response.

DO NOT - UNDER ANY CIRCUMSTANCES - BOOK A HOLIDAY WITH THIS COMPANY. It's a scam.

We had to cancel our booking because of a bereavement. An actual DEATH of a family member. They denied us any recompense despite us giving them a week's notice before our holiday began.

They have four different phone numbers for customer service and I was left on hold for over 45 minutes on three of them. To my experience, they do not answer 3 out of the 4 numbers.

When I finally got through to someone (using a UK number instead of my American one), they were completely unhelpful, remorseless, and unwilling to even consider our situation.

After that call, I did receive a special case number via email. It did no good. They do not answer emails. They did not call back or follow-up as promised.

DON'T BOOK WITH THEM. This company is ludicrous.

We had an absolutely wonderful stay at a Sykes cottage! The cottage was well-maintained, clean, and had all the amenities we needed. The location was beautiful, surrounded by nature. The staff was friendly and helpful. Highly recommended for a relaxing holiday!

I recently stayed in a cozy Sykes cottage and it was a delightful experience. The cottage was clean, well-furnished, and had a warm atmosphere. The customer service was outstanding. I would highly recommend Sykes cottages for a peaceful retreat.

Our stay at a Sykes cottage was absolutely incredible. The cottage was stunning with modern amenities and beautiful decor. The location was perfect, close to local attractions and restaurants. The customer service we received was top-notch. Highly recommend!

I recently booked a cottage through a popular vacation rental website for a weekend getaway. The booking process was smooth and hassle-free. The cottage was beautiful and well-maintained. The location was perfect with stunning views. I highly recommend it!

I had a really average experience with Sykes cottages. The website was easy to navigate, but the customer service was lacking. The cottage itself was clean, but the amenities were outdated. I wouldn't recommend it.

I recently booked a last-minute weekend getaway at a beautiful Sykes cottage. The booking process was quick and easy. The cottage was stunning, with modern amenities and breathtaking views. The customer service was impeccable. Highly recommended!

😃🔝 Sykes cottages provided us with an incredible vacation experience. The cottage was charming and comfortable, with everything we needed for a perfect getaway. The staff was friendly and accommodating. We can't wait to return! 🌟🌞

🏡😊 We had the most amazing time at Sykes cottages! The staff was extremely helpful and friendly. The cottage itself was cozy and comfortable. We loved the stunning surroundings and the beautiful views. Definitely one of the best vacations we've ever had! 🌳🌞

Our stay at a Sykes cottage was absolutely amazing. The cottage had a welcoming and homely feel to it. The location was perfect - tranquil and picturesque. The customer service we received was exceptional. We would definitely book with Sykes again!

I recently booked a delightful cottage in the countryside for a relaxing weekend. The entire process was straightforward and convenient. The cottage was well-equipped and cozy, providing a perfect escape from the city. Highly recommended for a peaceful getaway!

💯 I can't say enough good things about Sykes cottages! From the moment we arrived, we were blown away by the fantastic service and attention to detail. The cottage exceeded our expectations and the location was breathtaking. We can't wait to come back again! 👌😃

Our experience with Sykes cottages was fairly average. The cottage was comfortable but lacked some essential amenities. The customer service was satisfactory. The location was nice but not exceptional. It was an okay stay overall.