Terrible customer service. This is twice that they have failed to call me back for my IT consultation. Two of my cameras keep going on and off. They can t seem to figure out the problem and they handoff their customer service to India to cut corners. Not impressed at all.
They do not stand behind their product. My NVR8-8580 DVR started failing with a hard drive error about twice a month. I called them about it and that's when they should have had me send it in. I know they know it was going to fail. I didn't however. They told me to plug it into the wall socket and not use a surge protector so I did. It still did it about twice a month and then finally failed and wouldn't boot up at all but now it was a month out of a warranty and they wouldn't give me any kind of break on the price of a new one. My next shop will NOT have Swann products. This review is a result of them not giving me anything off the price of another one. I told you guys I would inform others. All you had to do was go half on that DVR, Swann. I would have accepted that. But you are not the kind of business to stand behind your faulty product it seems.
Listed a promo on their homepage for '4K Security Systems' (see photo). When I went to purchase a 4K Security System the site told me 'not valid' (see photo). I chatted with Angie Anguilar who stated that the special "was not for this system." I told her it was a 4K Security System as defined by the promo on the website. She refused to budge so I asked for phone # for corporate. I called and asked for a manager. Was rudely told there was not one available and was hung up on.
I bought the NVR two camera security system to which you can add on two more cameras. Prior to buying I confirmed that additional cameras are available and can be added to the system and I assured they were available and can be added. Some time after installing the system I decided to add a third camera, but the same camera was nowhere to be found. I contacted Swann and at first they offered to sell me an older model, which I could have bought myself. Later they said the same camera model as my system was available in their warehouse and they would make one available to me but I would have to pay $52 shipping, which would not have been the case if I were able to buy it from Home Depot, who sells Swann products and where I bought the original system (they said the camera was not available from retailers and could not tell me when it would be available again). Total cost to me for the camera was going to be $152 (US) but the entire system originally cost $299 (US), so $152 just for the camera makes no sense (the original system included two cameras, 1 TB NVR and cables). Even though it's high, I was willing to pay $99 for the camera but not the shipping because the issue was created by Swann. However, they dug in their heals and would not pick the shipping. I'll never buy another products from Swann. If you happen to buy a Swann product and run into after sales problem, don't expect help from Swann. They appear to be only interested in initial sale and then its your problem. Do not buy Swann products.
Regarding Swann 8 Camera 8 Channel Motion Sensor Lights Package, SWDVK-845808WL. Purchased less than a week ago, installed over the past 2 days. I purchased the 8 camera motion sensor lights package. NONE of this cameras motion sensing lights work. Spoke to tech support, they dont know anything, this is a perfect example of a bait & switch OR falsifying a product that NEVER delivers. I am wondering if anyone even notices the Motion Sensing Option does NOT work, I am sending this GARBAGE back. I specifically purchased these cameras for the Motion Sensing light option alone, that is the BEST line of defense on prowlers, thief's, etc. Get a CLUE Swann, if it doesn't work, dont offer it in the list of options for that 8 camera package
Wishing I would have read the other reviews before purchasing a DVR. Worst thing I have ever done....and when you call customer service, they do not know what they are doing. They ask you to connect and disconnect things that have nothing to do with the system.
Customer service non-existent, virtually and in reality. System went out due to THEIR platform updates, but at my cost. Ordered a new DVR weeks ago but it never arrived, no tracking number, and SWANN has not returned any of my many calls and emails.
Purchased a Swann Communication Security System with DVR and cameras. Worked for about six months and DVR went out.
Contacted Swann for assistance with either replacement or repair. I was told that I could send an email to the company but there was very little they could do. They told me they were very aware that the unit I had had issues but that I would need to replace the DVR at my expense. When I asked to speak to a manager I was told I could send an email but he could not connect me to a manager.
Very poor customer service very poor product!
DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!
WORST CUSTOMER SERVICE! So many 1 star reviews for good reason, in 2 calls I spent over an hour n a half on hold. Then when someone finally responds English is clearly a second language because he couldn't comprehend what the situation was and just kept repeating himself. Finally he said he couldnt help me unless I bought a computer and had internet installed........what kind of tech company cant do "technical" jobs through an app these days?
Have an older system. six years and going strong. New 4k System great as well. Phone support is free and always fixing any issues.
swann.com
