Sutter Roseville Medical Center Review

I have been to this hospital group for many things in the past from mild stuff, to one of my children being born, and now to my found cancer, surgery, and treatment. I have had the best experiences among other hospitals that I have been to. I understand that experiences vary, but the multiple times throughout my life that I have been there for various issues from my wife, myself, and my children, it's always been pleasant. I have never felt the staff acted liked they cared, I've always felt that the staff has TRULY cared about me and my family and our health.

Awful awful experience. Staff treats you like you aren t a person or you re stupid and can t understand anything

Procedure went well however they charged me $2,500 before hand, my portion after insurance was only 1,100 which they should have known. 6 weeks later they still haven't send me the extra $1,400 and I was just told it will be another 2 weeks.

Went here last night with my pregnant wife for an on going issue for almost 3 weeks. Before going to sutter and finding out she had a uti, which our normal hospital Marshal Medical failed to help us with.

If I could give this hospital zero star, I would. The waiting time is ridiculous. I took my baby to ER with hope she would be feeling better , but after 5 hour waiting, my baby was feeling worse. My baby was supposed to have UTI test and ultrasound but We decided to leave without the ultrasound because the staff couldn t tell us when they could help us. How frustrating when the staff didn t care how long the patient had wait. I never come to this hospital again

First time at Sutter Roseville and had a back surgery and overnight stay. Everyone from admitting, pre and post op and nursing staff on floor were awesome and caring. Thank you.

Had a lovely experience when my back gave out. I was treated lovely by the staff and seen fairly quickly

I'm currently a patient in the telemetry unit I came into the ER yesterday morning (Saturday July 13th) for chest pain and being from out of state visiting family made it a little more stressful. As soon as I walked in the ER there was no line to check but quite a few people waiting to be seen. I told the triage nurse what was wrong and she ordered an EKG right away I don't remember her name though but very nice and understanding. No sooner than she finished typing up the EKG order the ER tech Tony was there with a wheelchair and took me to do an EKG. After having that done, he took me to the triage room where I was met by Doctor Royer, a very nice man and didn't treat me like I didn't know what I was talking about and not condescending at all. He ordered meds and tests for me and was taken to a room right away. There I was met by the ER nurse David, who was super cool. He along with a paramedic intern started 2 IV's. Shortly after that I received nitroglycerin and other meds for chest pain. Dr. Gopez who admitted me was great too. Once I got to a room in telemetry the staff on all shifts have been above and beyond amazing including the nurses Jhermaine, Kathy, Lily and the nursing assistants Aubree, Beverly, Mary. They have all been amazing and seeing to my needs. The imaging and nuclear med techs have been just as amazing. Considering I was in the area from out of state to see family and had this come up was a great experience and having everything explained to me all the better and with my heart/health issues, this by far has been great. A thumbs up and five star rating to all involved in my care. Thank you!

If I could do a lower score I would was here for 4 hours and nothing happened DO NOT COME HERE ! Rudest staff ever !!

I was very sick went to the (ER) I couldn't breathe and left in the same condition. I have COPD they said I had a upper respiratory infection but yet didn't give me a breathing treatment to help me (a urgent care doctor) does this but the hospital doctor didn't . To bad this hospital has gone downhill they really shouldn't even be considered a trauma center. I just signed up with Kaiser in hopes they will give better medical care at least there reviews were much better. Bye Bye Sutter

Both my husband and I have had two back surgeries with Dr. Elvert Nelson. All four experiences were superior to treatment in any other hospital either of us have encountered. Staff is courteous, friendly, highly skilled, and always on top of their game. We owe our good recoveries to these people!!!

On my last visit, April 14, 2017, my husband came in very late the next afternoon ( we live in Modesto so stay in one of the local hotels that offers a "hospital" rate). Long story short, he collapsed and was admitted through the ER. It was several days and a number of tests to determine he'd suffered a mild heart attack as a result of a myasthenia gravis crisis (eventually diagnosed by Sutter neurologist). He went back and forth between telemetry and ICU for a few days until he stabilized. It was superior nursing and several astute physicians with whom we credit the saving of his life over a 22 day stint. Does Sutter have flaws? Of course it does. It is frustrating to want answers immediately or to have a doctor with you when you want to talk. There is definitely waiting involved. Our biggest "complaint" would be about the hospitalists in general. There to provide medical care on a shift basis, they don't always or even often know the history of the patient assigned. Sutter needs to screen doctors and their experience more closely as well as provide time and insist they read the notes on each patient written by nursing and medical specialist staff. A serious flaw!! Yet when considering overall superior care by ALL of the other staff, I still need to give a FIVE STAR RATING!

It was awful in intensive care. One of my meds in my purse went missing and my necklace was not returned. Every other visit prior to this was good

Departments don t talk to each other and will be very hostile about it. My dads doctors ordered tests and they couldn t find them or even the other doctors information. When will these people care about their patience s.

This is about website. Moving to the Lincoln
Area I need a urologist and internist neither were shown or an alternative so I am not interested in exploring the Sutter health system for my care.

I have been in the waiting room of the ER for over 8 hours now. This place should be sued for negligence.

Every time I go to Sutter Roseville Emergency Room they treat me like garbage all anyone there is a number the place is filthy and outdated they don't care about anyone that comes through their doors. I had no choice to give them one star, but it's really a zero.

I just want to the thank the nurse and dr that cared for me on Monday the 24th. It was so painful but you guys were amazing and made me feel decent. I am not feeling 99% better and healing great! Thanks !! You are appreciated , keep the great attitude because it really makes a difference, I promise!!

Amazing cutomer service. We went to emergency room and got accepted fairly quickly. Within 3 hours my husband was already transferred to a hospital room where he got taken care of his problem. The staff was really nice ans encouraging. They were there for us and supported us. Very clean fascility as well!

If your need of emergency care, take caution.! In my recent experience I have seen a individual desperately in need of care and she was placed in wheelchair while she yelled in pain for over 2 and half hours. The small room was filled with individuals in need of care and Sutter Medical simply screened them based on the time that they came in. A greater need of licensed clinicians is desperately needed to ensure adequate mediical care is provided. This is what is needed in CA not just access to care.