Warning! Do not have your car serviced here. Service, including oil check cost $1K and the car died on the freeway in a dangerous spot two weeks later. Rang asking for help, literally didn't care - took zero responsibility.
NEVER WILL I EVER PURCHASE ANOTHER VEHICLE FROM SUTHERLAND MAZDA. MY ADVICE ZOOM ZOOM ZOOM AS FAR AS YOU CAN FROM SUTHERLAND MAZDA
I purchased a demonstration model Mazda 3 Touring sedan from Sutherland Mazda, sold to me as near new with factory quality and low kilometres. The salesperson, Rajan Madhukar, presented it in this way.
After a short 5.5 years, the paint on the bonnet completely failed despite having paid extra with Sutherland Mazda for full paint protection. Independent inspections by two smash repair/finishing professionals confirmed the vehicle had undergone significant prior repairs: panel work to the bonnet and resprays on seven panels. They diagnosed the paint failure as clear coat failure due to a substandard/defective respray. Please note I have not undertaken any such repairs since the purchase of my vehicle and have continuously held comprehensive car insurance.
When I raised this with Sutherland Mazda, they claimed to have no record of such repairs. Mazda Australia recommended a paint inspection at the dealership (at an anticipated cost of $180), which was performed by a mechanic with no apparent specialised training in paint analysis. Their report noted respray and clear coat fading and the service manager Mr Iain McLean attributed it to external influences/poor maintenance and recommended a buff/polish—contrary to my private experts' advice, who advised a buff would further damage the clear coat.
I sought further opinions, including from a leading Australian coatings expert, who independently confirmed a defective respray as the cause.
Again Mr Iain Sinclair dismissed the specialists' findings, insisting on poor maintenance/external factors based on his "expert opinion" despite admitting no formal training in paint analysis. I felt his response was dismissive, intimidating, and condescending.
When I asked Dealer Principal Armando Penefiel for the vehicle's internal history and if my vehicle had been used as a staff drive or customer service loan vehicle, he refused to respond. When I questioned if it was possible that a staff member or customer could have conducted the repairs should the pre-sale inspection have detected these repairs prior to my purchase, again he provided no answers, citing privacy laws for some queries and simply stating no records existed for repairs. Requests for insurance claims history went unanswered.
Iain McLean (Service Manager) refused to investigate the respray's origin, stating it would take "more than 5 minutes" and that he would "waste no more time on me."
He also declined to specify resprayed panels from their inspection, directing me to my own experts.
As a single parent caring for an adult child with complex disabilities, I am exhausted by this process. I trusted the dealership to act with integrity—especially for a demo model sold as near-new—but feel completely misled about the vehicle's condition and history.
I no longer trust Sutherland Mazda or its management for any services or purchases. Mazda Australia has been unhelpful in holding the dealership accountable.
If purchasing a Demo or 2nd hand vehicle from Sutherland Mazda I strongly suggest a presale inspection. I wish I had not been so naive and trusting.
I recently purchased a car from Sutherland Mazda and it was an excellent experience. The staff was friendly and attentive, and they made the entire process easy and stress-free. The car is in great condition and meets all my expectations. Highly recommend Sutherland Mazda!
I just bought a new Mazda from Sutherland Mazda and I couldn't be happier. The car is amazing and the service was top-notch. The staff was friendly and knowledgeable, and they made the whole buying process a breeze. I highly recommend Sutherland Mazda to anyone in the market for a new car! 👍
I recently visited Sutherland Mazda and had a fantastic experience. The staff was friendly, knowledgeable, and patient. They helped me find the perfect car for my needs and budget. The buying process was smooth and hassle-free. I would highly recommend Sutherland Mazda to anyone looking for a great car-buying experience. 😊
I recently purchased a car from a local dealership and had a great experience. The staff was friendly and helpful, and they made the entire process easy and stress-free. The car is in excellent condition and it meets all my expectations. I would definitely recommend this dealership to others.
I recently visited the Sutherland Mazda dealership and had a wonderful experience. The staff was attentive and knowledgeable, and they helped me find the perfect car that met all my requirements. The buying process was smooth and efficient. Overall, I am extremely satisfied with my purchase and would highly recommend Sutherland Mazda.
I had a great experience at a local Mazda dealership. The staff was helpful and friendly, and they helped me find the perfect car. The buying process was quick and easy. I am very satisfied with my purchase and I would highly recommend this dealership to others.
I recently bought a new car from Sutherland Mazda and it was an excellent experience. The staff was friendly and knowledgeable, and they helped me find the perfect car. The buying process was easy and hassle-free. I am extremely satisfied with my purchase and highly recommend Sutherland Mazda!
I had a great experience at a local dealership when purchasing my new Mazda. The staff was helpful and friendly, and they went above and beyond to ensure my satisfaction. The buying process was smooth and efficient. I am thrilled with my new car and would highly recommend this dealership.
I recently visited Sutherland Mazda and I was extremely impressed with the service. The staff was friendly, knowledgeable, and patient. They helped me choose the perfect car and made the buying process seamless. I am very happy with my purchase and would highly recommend Sutherland Mazda! 😊
I recently purchased a car from Sutherland Mazda and I must say that I am extremely satisfied with my experience. The staff was knowledgeable and friendly, and they helped me find the perfect car for my needs. The buying process was smooth and hassle-free. I would highly recommend Sutherland Mazda to anyone looking for a new or used car.
I just bought a new Mazda from Sutherland Mazda and I am extremely happy with my purchase. The staff was helpful and attentive, and they made the whole process a breeze. The car is amazing and meets all my needs. I would highly recommend Sutherland Mazda to anyone looking for a new car. 🔥
I had a great experience at a local Mazda dealership. The staff was friendly and helpful throughout the entire process. They helped me find the perfect car and made sure I understood all the features and options available. The buying process was quick and easy, and I left feeling confident in my purchase. Highly recommend!
sutherlandmazda.com.au