Surgenor Automotive Group Review

Beware **Dishonest when it comes to trading in your car**. They evaluated a lease with remaining months, said they would buy it at the buyout amount with no carry over in the new contract. Only to discover they refinanced about $5,000 in the new finance.
Before finalizing they said there would be no carry over, then when asked again they said 'ok, there's $1,000 carry over'. However when calculating the online price vs financed amount, we estimate roughly $5,000 in discrepancy. Will spare the remaining details.

Never buy a used vehicle from here.. I recently purchased a van and they mentioned that it comes with safety. The next day the engine light came back on and it is now sitting in their parking lot for more than a week without fix.. No one answers the calls.. The times they answer they act like they will fix everything but at the end nothing gets done..

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Service manager haven't contacted yet - Updated this review on Aug 1st

I recently purchased a car from Surgenor Hyundai, and had the pleasure of meeting Meggan Mallory, who looked after me. Although I had many questions and concerns, she was very professional, giving me several options to consider, always mindful of the budget. There was never any pressure. Through the whole decision process, she made sure I found the car that would meet all my needs. She also did a great job with the price negotiation. I am very happy with my new car, and thankful to Meggan, Mike and Surgenor Hyundai for making the whole experience very pleasant. I would highly recommend Meggan. Thank you so much Meggan. Thank you Surgenor Hyundai!!!!! Nicole

Brought my vehicle in for a seasonal tire change over and an oil change . My car went right into the shop and was ready within the hour. They offered a shuttle drive home Incase the vehicle took longer . Cory and Jayce were extremely helpful and professional during my visit. Will definitely be returning for all my vehicles service !

Went with Surgenor as no other dealership could beat their price point, highly recommend for anyone interested in great service and unbeatable prices. Need to mention Brother Jo who was incredibly helpful throughout every step of the process, from the first time i stepped through the door to when I came in to pick up the new Kona! Great car, from a great dealership.

Had a great first experience looking for cars at Surgenor Hyundai at the St Laurent location. Farid Jaber was very knowledgable and wasn't pushy like most of the sales people i've come across. Would highly recommend going in to see Farid to my family and friends!

Had a great sales experience with Brother Jo. Relatively simple process to get a great car.

Purchased a new vehicle from Jake Leduc, great service and experience from Jake and the rest of the gang at Surgenor Hyundai!

Sameh Zaky gave me an excellent service that I greatly appreciated. From the beginning to the end of the completion of the purchase of my new car, I immediately felt tremendous confidence on his part.
He is a generous man and very helpful. His service is simply inpecable, he knows how to go about it in order to always satisfy the customer.

Today I am a satisfied customer thanks to him and I advise you enormously to make a turns to Hyundai on Saint Laurent Blvd and to ask for his services.

Thank you Sameh and Thank you Hyundai

The service department is painfully slow. The last three times that I ve been there, it has taken them 4-5 hours for simple services. I am very disappointed and will no longer be going back. Not that they care whether or not they lose customers as once I brought my concerns to the service manager, he happily told me that they have thousands of other customers anyways.

Avoid this place!!! My girlfriend bought a 2011 used car here in the fall. They let us store the tires it came with over the winter. When I went to pick them up and put them on for summer, the tires were completely worn and were literally garbage (we never used them at all). We were told it was completely unsafe to be driving with tires that were so worn and they didn't give us any hubcaps, despite the fact there hubcaps when we test drove the car. I called and complained and they said they would give us a credit to buy new tires. Really awful people here that will cheat you!

Buying a car at this place for as like pulling teeth. Actually caught the sales manger trying to reduce the value of my trade in by $200. But that's peanuts compared to an absolute failure of a service department being ran at this place. I won't mention previous issues, but what triggered this review follows:
Got a set of rims from them and asked to put my winter tires on. Steel rims, clip weights. Drove one season, front left wheel developed rotational noise. Noticed a loose weight. Came in, described the issue, got charged $70 for "diagnostics" and was told that I probably hit some ice which is why weight came loose. Fair enough, it was time to change to summer wheels anyway. Came in yesterday to swap wheels back on. Picked up today since shop was too busy. Fair. Went to check the weights, same weight (I marked it) is loose to the point that I can move it by hand around the circumference of the rim.
The second star is for the service rep being helpful.

Brother Joe is the best salesman. Thank you for all your help.

I bought a Tucson from Walid. He was a really nice guy and helped me choose what I needed. I had a great experience.

Received unpleasant and poor service with Jayce. Was also overcharged and 1 week later, still in the process of trying to get refunded for their mistake.

This was our 2nd appointment for a rattling issue coming from the back of our new 2018 Hyundai vehicle bought last September. The noise was getting worse and frankly I was very frustrated with this. To my delight the shop foreman joined us in a ride around the area and found what the issue was and fixed it before we were back to the shop. Needless to say I was delighted and the stress has been lifted from my shoulders. Thank you so much. Wayne and Lise Lock

I got a very excellent service from Jamal Mansour. And also got a cool car with me now . Thank you so much.

Had a great test drive with George. He answered all my questions and even showed some things I wouldn't have known about from reading online.

I bought my first car on Saturday with the help of Mike, Meggan, and Rene! Wonderful people and service, they made sure I understood everything and got exactly what I was looking for. Thank you so much again!!

Not a pleasant experience. A lot of hurry up and wait, followed by extremely aggressive sales pitch, and 3 follow-up phone calls in 1 week. That closed the deal - I will not be back.

With my tire blowing on our car and baby #2 on the way we knew right away that we needed a new car ASAP. The help we immediately got from Mike Patterson, Marc Stenson and the team made making a quick decision so much easier than I expected. We crunched numbers and looked at multiple options and they were very patient with me even after 2.5 hours. I am so happy with our choice of Hyundai. Our Elantra is part of the family and I couldnt be more thankful for Surgenor Hyundai and all their help. Even when we went in to pick up our new car we were greeted at the door and treated like royalty. We will be back and so will our friends. Thank you once again!

Dealt with Juan when looking for a used car, he was very professional, friendly and not pushy.

Seriously not good. I had an appointment to get my brakes rechecked for loud squealing noises this morning; this following work done last week, and was told I would have to wait 3-4 hours to have the technician that did the original work assigned to my vehicle. I also mentioned that the brakes had a clunking issue since they were replaced last fall and all parts had been sourced through Surgenor Hyundai. This condition had been reported every service appointment since.
Last week they charged me an additional $199 plus taxes to repair this ongoing problem. I mentioned this was a repeat issue and should be taken into consideration. This complaint seemed to fall on deaf ears.
This type of service behaviour is quite unusual for Surgenor Hyundai since I have always had the very best service from them for the last five years.
Hopefully someone reads these ccomments and will get back to me for resolution.

Chris (sales manager), Tarek, and Sean have all been fantastic throughout my car buying experience. I could not have asked for better service and attention to detail! Definitely now a customer for life

The customer service was outstanding! The people there were amazing, they were confident and very competent in their work! Hedi Rasouli was very easy, listened well and delivered on an amazing, long-term product! Would highly recommend you to check it out!

Had another excellent experience purchasing my second Hyundai from Surgenor Hyundai. Tarek was able to upgrade me to a 2017 Elantra with no hassle or pressure. He is a very thorough and knowledgeable salesmen and takes his time to make you feel important and answer all of your questions. If you are in need of a new or used car, go see Tarek!!!

Suzanne my mom is happy with the vehicul she bought all the staff was great with her

Excellent service. I would highly recommend Surgenor Hyundai service department to all those who drive a Hyundai.

Loving my brand new Tucson from Surgenor Hyundai. Great helped provided by Mike Patterson and Marc Stenson. Both of them were incredibly helpful and knowledgeable. Not to mention that they made it a stress free time. This was my second purchase at this location with the same staff, and I definitely recommend!

Had the pleasure of working with Mike, Bob, Tarek and Sean, amazing people very helpful and terrific staff! Highly recommended!
Thank you all, cheers!

Hedi Rasouli is the sales person I met bringing a new Hyundai Elantra to my door for test drive. He did a complete review and showed me evry interesting features about this car that I never knew about them before. Hedi is very knowledgeable, honest and his service is by far the best in town. I will go see him soon to purchase my first Hyundai ever and I recomend Hedi to everyone.

Great experience , "brother Joe" was great, as was Chris and Mike ( managers) . We spent a lot of time researching various SUVs and chose to go with the Santafe.
I would recommend this dealership to those interested in going to the Hyundai make.

Well my experience with Surgenor has been great,no hard sales pitch just good old plane talking.
We just bought our daughter an Elantra 2016 ,a fantastic car and at a very competitive price.
Marc Stenson our car sales man was superb from start to finish.

Hedi .....was great. He gave me enough information about the car I wanna buy. Keep it up man!

Great dealership and very good covid protocol. I had Roman as my salesperson and his service was excellent! Staff was amazing and very friendly.

On July 7,2020 we purchased a 2016 Honda CR-V. In the fall when we changed out the summer tires with rims to winter tires with rims we noted that the existing summer tires were not new. We were under the assumption that because of the limited wear left in the tires which already had 73,290 KMS ( car came from Toronto ) there would be new tires on the vehicle. When we picked up the vehicle the vehicle was shining as well as the tires. We signed a road hazard tire warranty which we thought were for the new tires. Under further review of the tire warranty it stipulates for used vehicles the tire warranty would be for 40,000 KMS however a clause is exclusions stipulates a void warranty if the remaining tread was less than 3/32 which means in our case the warranty was void when we picked up the vehicle.I then played telephone tag with the salesman, Roman Sidoli, who had to discuss the issue with the sales and leasing consultant, Chris Shannon. I then played telephone tag with Mr.Shannon. I eventually got frustrated and gave up. Just recently in March 2021, with 82,752 KMS on the vehicle it developed a squealing noise from the tires. The dealer checked the vehicle and advised that it was a rear seized caliber and back pads and rotors were required. Less than 10,000 KMS were on the vehicle and it required almost $1000 in back brake repairs!!!!!. When my daughter picked up the vehicle after the assessment for the squealing brakes she saw and spoke with our salesman, Mr. Sidoli, he advised that they always wanted happy customers and requested that I should contact him. So again I sent an email to him that night requesting a review of our problem. I did not hear from him for at least two weeks, or even got a response to my email, so I left a message with the receptionist for him to give me a call. He eventually phoned and advised that he would again have to discuss with Mr. Shannon. I have not heard a word, very frustrating!!!!!. I guess once this dealer makes a sale, it s on to the next sale and they forget about the purchaser to try a resolve any issues with used vehicles. Very terrible after purchase customer service!!!!.

"Great car service, free parking, ." Brother joe helped me a lot to find what I was looking for he is an great person thank you so much for helping me !!.

I had a superb experience!!! Marc was amazing and he made sure to answer all my questions and really took care of me as his customer. I would recommend him for sure if you are looking for a car!!!!! Thanks again Marc.

Excellent service and follow up.Jamaal was wonderful and you can tell he cares about providing a great customer service experience. If you are shopping for a Hyundai, shop here!

Always pleased with the service and the client first attitude. Really good at not selling services you don't need and will actually tell you if something is required vs maintenance vs can be delayed, postponed or not required at all.

Great service .nice people big smile friendly always they trie there best to find you the best deal to finance the car you want ... thanks all workers specially little brother Joe

Brought my vehicle in for a seasonal tire change over and an oil change . My car went right into the shop and was ready within the hour. They offered a shuttle drive home Incase the vehicle took longer . Cory and Jayce were extremely helpful and professional during my visit. Will definitely be returning for all my vehicles service !

Purchased a new Elantra two weeks ago. To say I was impressed with the experience would be a understatement. Marc Stenson was my salesman and he went above and beyond to help me find the car that suited my needs. He even drove out to my home in a small rural town when my car was ready to pick up. Thanks for the amazing service!

Buying a car at this place for as like pulling teeth. Actually caught the sales manger trying to reduce the value of my trade in by $200. But that's peanuts compared to an absolute failure of a service department being ran at this place. I won't mention previous issues, but what triggered this review follows:
Got a set of rims from them and asked to put my winter tires on. Steel rims, clip weights. Drove one season, front left wheel developed rotational noise. Noticed a loose weight. Came in, described the issue, got charged $70 for "diagnostics" and was told that I probably hit some ice which is why weight came loose. Fair enough, it was time to change to summer wheels anyway. Came in yesterday to swap wheels back on. Picked up today since shop was too busy. Fair. Went to check the weights, same weight (I marked it) is loose to the point that I can move it by hand around the circumference of the rim.
The second star is for the service rep being helpful.

Great service!! Thanks to Roman who is very patient in answering our questions and who is very good in dealing. He is an asset to the company. Kudos also to Rene who helped us with the financing part. I highly recommend SURGENOR HYUNDAI because of our great experience!!!

I came in, sales associate Roman Sidoli approached me immediately and the process was perfect from beginning to end. The easier car I ever purchased, at the best price, and the best add on suggestions. I would suggest anyone going in to Surgenor Hyundai to ask for Roman Sidoli. Amazing experience!

If you are looking for a car I strongly reccommend Marc Stenson at Surgenor Hyundai . He will go above and beyond to meet your needs. I worked with Marc personally and the things he will do to make you leave with a smile cant be matched anywhere else.

Shopping here was by far the best experience I've had at any dealership. Every employee I've had the pleasure of dealing with has been kind and provided excellent service. I dealt primarily with Sameh Zaky in the purchase of my vehicle and could not ask for better service. Through every stage of my purchase he has continued to make sure I'm happy and that everything is taken care of. I would like to thank Sameh for the wonderful experience I have been provided, Jake Leduc whom I also dealt with, as well as the rest of the Surgenor staff.

For the second year, my winter tire change took over 3 hours (tires on rims!). On both occasions, I booked an appointment for 7.30am (having been offered 7.30, 8.00, 8.30, etc.). This year I got the car back at 11.15. I had to Uber my wife to a 10am appointment ($15) and cancel my own 11am. Who would have thought that this would have been necessary? I could have changed the tires myself in 30 minutes.

It's a pity. I bought the vehicle there and the showroom service was excellent.

Shafik helped me find exactly what I wanted. I recommend this place for sure

My experience was more than what I expected. Marc Stenson my salesperson listened to me and understood what I needed. Tarek and Sean were very helpful and they all made my purchase comfortable. I have already recommended a friend go see Marc and he bought too. I was dreading car shopping when my car broke down but it all working out fabulously! . Thank you Marc, Tarek and Sean for all your help.

I can't convey enough the extent to which Tarek sought to make a personal connection with me and make me feel like a neighbout crossing his path as apposed to a nameless means to a sale. I felt as though I was making a new friend, and yet Tarek was never anything but professional. Thank you Tarek!

Go see Sillin in sales and she will take care of everything. This dealership feels more like a family than a business, loved everything about the purchasing experience from them.

Very positive experience leasing a vehicle. The sales team went out of their way to get us a model and colour in very short supply, and they had it in our driveway very quickly.

Farid Jaber is an excellent salesman. He was informative and thorough. I have learnt so much from him. He is friendly and professional. I am definitely recommending him to others. I am a satisfied customer.

Marc is the best car salesman I have ever encountered! Super friendly and knowledgeable. Also, Cole from the service department is friendly, funny and very accommodating. Really great place and great people, highly recommend!

Very friendly staff even received a complimentary travel mug. Had to wait overnight for my vehicle to be repaired. Then it turn into over the weekend. However no questions asked I was provided with a brand new vehicle till mine is fixed.

I just bought a new Elentra GL. I was helped by Sam in sales - he was very helpful and made the process easy. I would highly recommend him. Rene also helped be for the financing portion and I appreciate that he was informative but not pushy.

Suzanne my mom is happy with the vehicul she bought all the staff was great with her

My experience at surgenor Hyundai was extremely pleasent, the whole staff was great. This was my second time buying a Hyundai but at a different dealership and I had no idea the experience could be made fun, easy and stress free. Marc was my salesman and he was wonderful; making sure I got what I was looking for, made picking up my car a special experience for me and checked in to make sure I was happy with my new car. I wouldn't go to any other dealership again!

The service department leaves something to be desiered. I was unable to get to work on time using the shuttle service they provide

Originally wrote a review giving them 1 star due to a bad experience with a service advisor (will be nice and won't say his name) :). However, upon calling the service manager, he was able to rectify the situation very well.

I have recently leased a car here and I have nothing but good things to say.
Meggan , Tarrek , and Sean gave me excellent service. I was given a great price for my trade in vehicle. I highly recommend this dealership.

Surgenor Hyundai and Roman (sales Rep) make buying a car, learning about your options and feeling comfortable so easy. I walked in and was immediate greeted by Roman with a smile and a handshake, I mentioned i wanted to test drive the 2018 Elantra and we were off. After a great drive we got back and discussed options. Roman helped me find a great deal with amazing options and I walked out the same day with a new car. Surgenor Hyundai knows what it means to satisfy their customers and clients and I'm beyond happy with the car and the service I received. I have already told family and friends in Ottawa, Surgenor is the place to go and Roman is the real MVP. MY ELANTRA AND I HIGHLY RECOMMEND!!

I had a very good experience with surgenor Hyundai. the customer service I really liked

This is my 3rd vehicle from this amazing dealership with an outstanding team of people. There's no better dealer than Surgenor that will always treat you like family and will give you the best that you deserve and more!

Roman and Sam helped me narrow down my options of the 2017 Tucson. Testing between the 2.0 to 1.6T, and Premium to Ultimate, it definitely helped to get a good feel of the range and find what I really needed most. I'm happy with my Tucson Premium 2.0 FWD, easy and responsive drive, all the essential options I need, and a price that can't be beat.

Thank you so much Roman, Sam, Tarek, Rene, Meggan , Jo, Chris, Bob, Mike, Marc, and Nadine for giving me the best car buying experience!

The after sale relation was poor. I would advise that they exert the same energy as before the sale and provide "ALL" information upfront to buyers to create a more transparent transaction.

Amazing staff service and car hands down ! Recommended 10/10! Soo helpful and nice and only give the best of the best ! Tarek Abdelfatah and Juan Ramos were soo helpful I thank them so much for everything I appreciate everything they done for me make my car purchase soo much more meaningful !

Just bought a new Tucson and the sales experience was great! Despite Covid-19 and interacting by email and phone, Tarek was very patient and helpful He was kind enough to drive out to see my old vehicle and log photos and video to help quickly sell it at dealer auction. Marc was also very helpful and made the vehicle handoff so easy. Thanks Tarek and Marc for the seamless experience!

Brother Jo was amazing! SUPER ENERGETIC. Great charisma.

Top client service. Thank you Tarik for your help. Thanks

Second time I purchase a vehicle from Surgeron, they never disappoint. Thank you Maggen, for amazing service. Will be referring our friends and family for sure.

It was mixed experience as service care guy was excellent and very friendly. His good treatment has fetched extra star.
But it was very busy and service was slower than sloth.
I had a recall on my car and I decided to wait there and it took me 5.5 hours.
They offer you free coffee and water, but no snacks or something.
I also missed my phone charger as there is none.
Thank God, I booked my appointment on my vacation, but unfortunately I spent my whole day there which I had not anticipated.

I would like to thank Jake Leduc (Sales rep) for his time during my purchasing of a new car. His knowledge and professional conduct was greatly appreciated. I generally hate the whole car buying experience but he made the whole process easy and pleasant.

Don't waste your time. They're all about lying to you to the sale.
They had 2 of the same cars the only difference is one had 40,000 km more.
they made up a story to get me to go in. I went in 2 hours later and they told me the one with less km and the one i wanted was sold and tried to sell me the other one for $100 less. What a joke of a dealership.

Was interested in only 1 type of car. They wasted my time, trying to sell me on a better car , because the other one was sold out (yeah why would they have the better one in stock?)

After repeatedly trying to leave and tell them I m not interested, I finally got to head out, and my phone was being harassed all week with calls.

3 stars because they don t suck, I was just upset with not being able to walk out easily when they didn t have what I wanted.

Amazing service thanks to a great team! A Big Thank you To Conor, Elias and Rene for making the purchase of my Tucson 2021 such an easy experience. 100% recommend Surgenor Hyundai!

We had a wonderful experience today with the friendly staff, especially our sales dealer, Jake and his supervisor Chris! We were well supported, all questions were answered clearly and with transparency. Jake was very patient and worked diligently to ensure we were satisfied with our decision. Many thanks and all the best.

I bought a Hyundai Elantra from Surgenor a little over year ago. The battery needed to be replaced when I got it and they replaced it no problem. A couple of months later, my battery died again. They determined that it was the autostart that was faulty. Replaced something called the immobilizer and replaced the battery again. Since then, I've been taking my car in for several different issues. Once I get in and their mechanics look at it, the issues always stem back to the autostart. I've visited this dealership with issues relating back to my autostart at least 4 times. This comes all to a fever pitch yesterday when I brought it in again because when they "fixed" my auto start the last time, they didn't check how long my car would run for before shutting off. At this point I am very frustrated and demanded that the whole car gets checked over and to ensure that the issues I've been having isn't solely rooted in the autostart. They had to reprogram one of my keys on my visit yesterday which caused my autostart to fail completely. I spoke with the service person who said there isn't anything they can do because it's no longer covered under warranty. However, this has been documented since day 1 of purchasing the car, this is a preexisting issue. I eventually get transferred to the service manager who explains to me that they no longer make the part because they have been historically faulty and Hyundai has decided that they no longer make the part (He first used the word recalled and then back tracked to discontinued).

I've been taking my car in regularly for over a year for a part that has been historically faulty and instead of dealing with the issue they band-aid it over and over again for a year until my car is out of warranty.

I realize that the autostart is not major component of the car. But the fact is that your service department and mechanics have wasted my time for over a year now over a part that your service manager has admitted to me tends to be faulty.

I tried to reach out to the person who sold me the car and the GM. I was reassured that someone would contact me, but I have yet to hear word so far.

A lot better car buying/leasing experience than most places I've been to. Thanks Tarek, Chris and Chris.

Great place, good manager and had good service when I went to deal a new vehicle. I recommend a visit and give them a chance if looking for a Hyundai. They take trade-ins and are quite fair.

This review is few years old which I was reminded of by coming across an old email. The level of professionalism and dedication we've received from individuals at this location was exceptional. I would like to especially thank Chris Shannon that went above and beyond in helping us with our lease transfer at the a time that we were under time constraint. We're coming back to Ottawa in the coming months and Chris will be the person that we will be going to for our new car.

If you feel like getting robbed of your money this is the place to do it! Roman and his sales manger Mike took advantage of two women (one being deaf, one being a new car buyer) and totally milked their way to the bank, with smiles on their faces! Being a first time car buyer I wasn't sure of all the benefits and price reductions I could have recieved until after I talked to family and friends, but Mike and Roman made sure I got none of them! They made sure to promise so many things but changed all of those promises when it was time to sign the contract. When asked to talk to the sales manager Mike about those changes he was no where to be found in the building! They made sure that you had all your insurance and everything switched over before making those changes too, so you were really stuck in a bad situation. Thanks guys! True gentlemen! You really know how to teach a girl a hard lesson. I would highly suggest not buying at this Hyundai. Go to any other Hyundai dealer but this place and I will make sure to tell all about it! My servicing will be done anywhere other than this money hungry pit stop. My advice to any car buyer, look for any other Hyundai dealer. And if you're adamant on this place then steer clear of Mike and Roman.

Never got back to me lost the sale to honda down the street

I came to Surgenor Hyundai And I had a very good experience with my first car I bought
Sameh Zaky was very helpful and honest and he helped me in Arabic

I really appreciate the outstanding service level that I received at Surgenor Hyundai, and especially from Hedi Rasouli. He was supportive yet gentle in trying to help me find the perfect fit. It was a pleasure working with Hedi to determine a new Kona was the vehicle for me. Thanks Hedi!!!

Today I had an appointment at 1:00 pm to have my winter tires installed. it took a long time since i guess they were busy. I had a doctor appointment at 3:00 pm. Unfortunately, by 250 , they were done, but they handed me my car keys, no charge. It made my day and manage to get to my appointment late. I was happy, Thank you sooo much to the guys at the service desk.

Me and my wife bought our car from Surgenor Hyundai. Special thanks to Tarek and Sameh. We had a pleasant experience within a friendly atmosphere and got the best deal within our budget....You should definitely consider Surgenor Hyundai on your coming car purchase.

We had a great experience leasing a new vehicle from here. No haggling or pressure, just clear, open, honest communication from start to finish. Jake and Mike went above and beyond by bringing us our test drive to our home so I could try it out with the car seat for the full day. Jake is the Santa Fe master and taught us all the bells and whistles of our new SUV so we drove away ready to enjoy it.

We had such a positive experience buying our latest vehicle at Surgenor. We started at one dealership with a fantastic salesman, and wound up purchasing from their sister store next door. Our salesman was knowledgeable in both vehicle lines we were interested in, and made the decision so much easier when he brought both vehicles together for us to compare. Working with 2 dealerships like this was very unusual, but they made it so easy for us. It really was our best vehicle buying experience. In the end, our family got the new Palisade, and it meets each of our needs and wants. Hoping to keep this one for a long time!