Surgenor Automotive Group Review

Great place to shop for a new vehicle! All of the staff and especially the salesperson Hedi is very nice, knowledgeable and helpful. Highly recommended!

great service, went in to check out a car and was approached by a salesman named George. the kid knew every little detail about each car and very patient. great service and very caring employees

I am extremely satisfied with the service received here. My seller is Hedi Rasouli. Very professional as well as Chris Shanon his colleague. I recommend them to all ... .I want to add that the after-sales service is excellent. I had my first tune up and the team is working hard to make the customer happy. I recommended Surgenor Hyundai to my friends and told to do business with Hedi Rasouli

The service manager, Jayce Sheehan has been great. My wife and I met him 3 years ago when we purchased a 2017 Elantra. Him and his team have always treated us with respect and have assisted us with our vehicles maintenance. A big thank you to the Surgenor service team.

Spent a nice afternoon here last week, looking to buy my first car. Mr. Fitzgerald was very knowledgeable about the cars and the financing options available. Proud owner of a 2014 Santa Fe!

Jake Leduc was outstanding. His communication skills were excellent and he kept me up to date throughout the process. He found me the vehicle I wanted and was honest and forthright. All of the staff were friendly and I never once felt pressured.

I would highly recommend Jake Leduc and Surgenor Hyndai to everyone.

Wanted to thank Tarek and the Surgenor team for the great buying experience we had. He took the time to explain everything we needed to know and gave us a very fair price on our trade-in. Will certainly continue visit the Surgenor team for our future car needs.

I dealt with Tarek, on the Internet, and Juan in person. They were very patient with me, and did not waste my time. I felt the pricing here was some of the more upfront in the city. Ultimately, I did not buy a car here, but I would definitely return here for our next purchase. Thank you for your good service.

I purchased a used vehicle from this dealer. Walid was the salesman that helped me with the purchase. He was very professional with entire purchase experience from start to delivery. The financial officer Sean was very clear with all the details and obligations in the contract. There were no surprises when the deal was completed. I would not hesitate recommending this dealership for purchasing a vehicle especially if you are dealing with Walid.

Went with friend who was buying a new car. They were really friendly & he seemed to have gotten a great deal

Awesome sales & service... Anyone looking to buy a Hyundai or have one serviced should go to Surgenor Hyindai!!! Make sure you talk to Sameh Zaky in Sales.

Great car buying experience! Marc and co were a pleasure to work with.

I bought a Tucson from Brother Jo. I first met with Mike to discuss an issue with the service department and to complain about one of their sales reps. Mike retained me as a customer and I then had the pleasure of dealing with Jo. I could tell that he had a long day but it did not prevent him from spending hours with me to ensure that I knew what I was signing and that I understood every feature on my Tucson. Due to Google's review policies I had to edit a previous review since you can only provide one review so Jo, I hope you are still able to see this. Thank you for spending the time helping me tonight, I appreciate it.

If you are looking to purchase a new car, ask for Brother Jo. He made the experience incredible for me. I actually think he was as excited as I was, maybe more. I won't mention your name but to the salesman that we had last time, it isn't just about the sale, it's about your customer - we keep you in business. Mike, thank you again for restoring my faith in a dealership that I have now purchased 3 new cars from. I hope I will feel the same in 6 months or a year, if I do, you will have a life long customer and I will without a doubt recommend you to my family and friends.

Ask for Jake @ Surgenor Hyundai!!
My wife and I just bought a 2018 Hyundai Tucson from Surgenor Hyundai. We dealt with Jake Leduc and honestly we couldn t have been happier with the service. He has a very pleasant demeanour about him, didn t pressure us into anything at all. He was helpful and very knowledgeable about the vehicle we purchased, and was completely transparent. I would highly recommend Jake if you want to purchase from this dealership. His sales manager, Tarek, was also very nice and easy to deal with. I don t normally give 5 star reviews, but I can t fault any part of the deal, and give credit where due. Many thanks again for the great buying experience.

Jamie & Karima

Excellent sales service, excellent after-sales service. Will buy all future cars here.

I am very happy with sales and service departement. The after sale relation with Mr. Rasouli is VERY GOOD!

JO brother, he is a great sales person and he welcomed me on my arrival to buy an Elentra. Very good service. Brother JO is the best. I will come back for my next car.

Recently bought my first car at this location. The whole experience was great and the staff made sure I was ok with my final decision. Walid was very attentive and informative. Overall it was a great experience :)

Went to Surgenor after visiting many stores. They gave me good price, and Tarek Abdelfatah was very helpful. Would recommend! Thank you

Extremely impressed with this dealership. Joe (Joanem Etienne) helped me with my vehicle, he was great and very personable. This was the first time I have ever purchased a vehicle, and he was amazing with answering all my questions and concerns. He made it the best experience possible. Not only was it the great deal he got me, but it was his customer service that really pushed me to buy the car at Surgenor Hyundai and not somewhere else. Very professional and friendly. Thank you so much.

Over priced parts , feels like going to a Lamborghini dealer. Always out of stock.

Purchased a new Elantra two weeks ago. To say I was impressed with the experience would be a understatement. Marc Stenson was my salesman and he went above and beyond to help me find the car that suited my needs. He even drove out to my home in a small rural town when my car was ready to pick up. Thanks for the amazing service!

Thank you Sillin for helping me buy my new Ioniq Electric+!
You provided great knowledge on the car and a pleasant experience during the whole process.

We actually got a 7star service but google doesn t have more than 5stars.
So my husband and I got the best service with not just Hyundai but with Hedi Rasouli, he s one of the most patient person I ve ever met, great sense of humour, exceptionally nice, he s customer service equals A+, knows his job a lot, answered all my many questions(I ask a lot of questions lol). He got us a really nice car and we are really satisfied and will definitely come back again for another car and HOT CHOCOLATE! lol. Thank you so much Hedi. I d recommend everyone to check him out when you visit the Surgenor Hyundai place on St Laurent.

I received excellent service from Joanem Etienne. The best seller! Very professional, he explained everything to me and made several follow-ups during the purchase process. I am very satisfied with my new car.

Never trade a car with them, we had a really bad experience. My mom in law got a call from surgenor to trade her Hyundai Accent 2014, they told her that they're going to take her car and pay the rest, and that she will only have to pay only the price of the new car. She got an Hyundai elentra 2016 pre owned with 40000km. They took advantage of the fact that she doesn't understand much English, and made her sign the paper, she now has to pay 32k$ for the car. They're not honest.

Great service, friendly people... a great buying experience. Thanks to the whole team.

I purchased my car from the surgenor Hyundai on St. Laurent. Brother Joe was a huge help. He provided great customer service and gave me a good price on my car. I highly recommend going to see him.

Had a great experience while shopping for a new car. Rene helped us out and was very informative and helpful!

Very friendly dealership, Marc Stenson was my contact, and my purchase process went very smooth, overall a pleasant experience. I have been driving new cars since 1970s and lately I change cars regularly, almost every 4-5 years. This is my 4th Hyundai product since 2006, and with regular maintenance and good driving habits, I never had any mechanical or body integrity issues with Hyundai. I highly recommend this friendly dealership and Marc, and also the experience of driving a Hyundai.

My wife and I spent a month looking for the best prices and the best customer service in Ottawa. We found them both at Surgenor Hyundai. Ask for Roman his approach was refreshing as he listened to what I had to say and went over all the features on the vehicle during our test drive. When we got back to the dealership we gave him our budget as we did not want to do the whole process of going back and forward. Within 15 minutes we had a deal that everyone thought was fair. Couldn't be happier!

Jake Leduc is a knowledgeable honest salesman and works to get the best deal possible for his customers. Pleasure to deal with. Highly recommended

Myself and my husband loved our experience at Surgenor Hyundai. We had the pleasure to speak to Georges Hindeile who provided us with all the information we requested about my new car (the Luxury Santa Fe), did not pressure us into buying the vehicle and was extremely accommodating. He was genuine and friendly in his approach and was able to get us an incredible vehicle at an amazing price. He even threw in the car mats and cargo tray to seal the deal. You will not be disappointed if you can work with Georges as you shop for your new ride!

It was a great experience for my family and I. We met brother Jo, and he made everything easy. He committed and delivered to us our new car. Thank you brother Jo, our kids say a big thank you for giving them their dream car. God bless you brother Jo.

Fantastic service, best car buying experience i've ever had...and i've gone through many cars! Brother Joe is amazing!

I bought my vehicle at Surgenor Hyundai and was very satisfied with the service and the price I was able to negotiate with the seller (Hedi Rasouli) I was well received unlike the Hyundai dealership in Hull, he was able to to serve me in French and to fill my requests doing my best to make me a satisfied customer. It's been a little less than a month that I have the vehicle and I am very satisfied! I have nothing negative to say!

I have been servicing my SUV at Surgenor Hyundai since I purchased it over a year ago. The Service Team is impeccable; honest, reliable, courteous and patient. There are other Hyundai dealerships closer to me but I continue to come to Sergenor because every interaction is a pleasure. Thank you to Shane and the service team for all you do.

Excellent purchasing experience. Relaxed sales approach was low-pressure and convenient. COVID protocols were well-integrated and assuring. I was provided with lots of time with the car to ensure it was the right fit. Juan was good to work with and we found a way to get an Ioniq in my garage at a price within my budget. Big thanks to all!

My wife and I recently purchased a vehicle at Surgenor Hyundai, and we had a wonderful experience doing so with the help of Sillin, Greg, and Sean. When we were taking delivery, Dustin in the parts department even took time out of his busy schedule to come out to the bay and answer a couple of questions I had about the vehicle's features. I highly recommend Surgenor Hyundai and its team of friendly, knowledgeable, and professional staff to anyone in the market to buy an automobile!

I had very good experience with this location I was dealing with mr. Jamal he was very professional .

My dad wanted to buy a new car for his taxi so we went in to surgenor Hyundai and was immediately greeted by our salesperson Hedi and he shown us 2 different models that he thought my dad would like and we went for a test drive in both and we loved the cars. We worked out all the information in a hour and when we had questions they answered immediately. I have to say a really good experience with them.

The service staff are great! They actually try and help you pick the best options when you bring your car in for service. This alone is why I'd buy another Hyundai.

My experience there was really good. Salesperson Sameh Zaky went above and beyond to fit my needs, he was extremely helpful, genuine and professional.

I recently bought my first car from Surgenor Hyundai, a 2017 Hyundai Elantra GL. My family has dealt with the Surgenor brand in the past, and had great service, so it was wonderful to be able to continue that relationship. I worked with Sillin and had a great experience. In my time at the dealership, she explained all the features of the car, and was patient with me as I asked all my questions and when I wanted to test drive another version of the same car. She was always very positive and made me feel very comfortable with my purchase. In the end, I walked away paying exactly what I wanted to and got the car I wanted.

There was a minor issue with the car on delivery, but Sillin is working hard to get that fixed. I will update my review once the issue has been resolved.

My experience at Surgenor Hyundai was amazing! Jake was so much help, finding me the perfect car to suit my needs without going over my budget! He was super friendly, knowledgeable and made me feel super comfortable with the process of buying my first car! Would absolutely recommend buying a car from Jake and Surgenor if you are looking for an honest and positive experience!

I did not buy a car from here, however, as my car died on me two weeks ago, I needed to find a car ASAP, I visited many dealers around, including this one.
Some of you may be wondering why I would leave a review if I did not purchase a vehicle, well, I would like to give two thumbs up to Jake Leduc. He was very patient with me and very nice. Answered all my questions and very professional. It is clear he is passionate about what he does.
If it would have been only about the seller, I probably would have bought a car from here, but unfortunately it isn't.
Keep up the great work Jake! Maybe my next car will be a Hyundai.

Honest and trustworthy people work here in this location
If you are looking to buy a car search no longer come to this place and ask for Roman
I brought a 2017 Elantra
This is a place which will give you the same service from the first day you buy a vehicle to the time you are coming back for the service of the vehicle
They give you the shuttle service while you re car is being serviced
I would highly recommend this place for anyone who is looking to buy a new car or after service

Really great experience!Hedi Rasouli is really helpful!He try to get us the best price

Good service in renovation it will get even better after

A great experience at Surgenor Hyundai. Lovely helpful staff with a great help from Sameh Zaky. Sameh is one of the most helpful and patient sales consultants, he gave us the best deal and made us very happy!
Thank you Surgenor Hyundai and thank you Sameh :)

Just purchased a New Elantra GT , I was extremely stressed about buying a new car . I had done my homework but still was not too sure what to do . Well Brother Joe ( Salesman) was incredible , a genuinely kind , and positive person to deal with . Not pushy and very knowledgeable!!! Also dealt with Connor Reid (the Manager ) who went above and beyond !!! Last but not least was Sean Kelly in finance another great person who held my hand threw the financial stuff . What a great group to go threw this with ..... THANK YOU so much LOVING My NEW CAR!!! Tracy Meehan

Just bought a brand new 2021 Hyundai Venue. Felt like I had worked out a great deal and I loved the relaxed sales approach. I didn t feel any pressure and wasn t flooded with phone calls while I carefully made my decision. So glad I went with Surgenor! Roman, Mike, and Rene are fantastic to work with.

very helpful funny and sold me a car I love and need..
washed my car twice every visit I had after I came back
helped to get my winter tiers on time in a busy schedule for this time of a year (November)

Service rendered was ok. But I had to report that all my loose change ($1.00 loonies & $2.00 toonies) were are stolen from my middle console. I'm pretty disappointed in that regard and I did let the services member know that they had a thief among them. Wrt to services rendered otherwise I'm always very satisfied. - I recommend to all customer not to leave there loose change even in close compartment prior getting there work done on their vehicle. Truly N.G.

Marc Stenson, my sales rep, came highly recommended to me and I was NOT disappointed. Sean Kelly, my financial consultant, was also a pleasure to work with. They are both very professional and knowledgeable. I especially appreciated their patience with my many questions and my terrible sense of humor :) They were very respectful of my wishes and budget and provided a stress free, no pressure experience. It was actually the best car purchasing experience I have had so far. Will confidently recommend Marc and Sean at Surgenor Hyundai to family and friends!

After extensive research I decided Hyundai was the best way to go. Went to Surgenor Hyundai and was not disappointed. Mr. Fitzgerald was very helpful with my first time shopping for a car. All in all a great experience. Definitely recommend them.

In August we bought a 2015 Hyundai Elantra from Jamaal. My parents are elderly and Jamaal treated them with courtesy and respect. We had found the same vehicle at another Hyundai Dealership which were also going to add free winter tires with the deal. We found them to be pushy and somewhat disrespectful.
With Jamaal and the sales manager Mike Pattison it was completely opposite. Jamaal was transparent with the numbers and had answers for most of our questions.
I certainly would recommend this dealership to those seeking to buy a new or used car.......and please ask for Jamaal if you want great service!!

Just purchased a new Hyundai from u guys!! AMAZING SERVICE by all of the staff members especially ORIANA who helped me out in my every step in purchasing.
MUST RECOMMEND

My wife and I spent a month looking for the best prices and the best customer service in Ottawa. We found them both at Surgenor Hyundai. Ask for Tarek!

I worked with Juan Ramos and Tarek to close my deal on a new Kona EV. I did not feel pressured into purchasing the vehicle, and instead was provided patient and informative service. They worked with me to get a deal that was great for both of us and had the vehicle ready exactly on time. I really enjoyed my experience working with both of these individuals, as well as with this dealership.

the greatest experience in purchasing a new car we ever had..thanks brother joe .Brother jo you the Best

Great service, knowledgeable staff and friendly greeting everytime.

Rarely can one say this, yet I say it with confidence.... This dealership looks out for their client. You can trust what they say!

Very attentive, customer oriented service. Highly recommended.

Bought my new Hyundai Kona 2018 at this dealership and Roman Sidoli has been very helpful in the entire process. Rene was also a huge help in my financing needs. Highly recommended.

I couldn't be happier with my experience at Surgenor Hyundai especially for my first time buying a vehicle. Jamal was extremely kind, helpful and respectful. The entire process from start to finish was pleasant. I would highly recommend this location for anyone in search of a new car, I left a VERY happy customer. Thank you so much to the Surgenor Hyundai team.

It does not look good, $ 210 for a change of liquid a wiper
The guy didn't even give me a bottle of water
It costs 4h tabarnak
I think it was colored pcq water in the winter it froze

I bought a car at surgenor hundai and i am very satisfied with the staf at this dealership.Fares Ali is very knowledgeable and the rest of the staff too.I especialy liked Chris and Shawn.It was a pleasant experience. DAN CORRIVEAU.

Unparalleled sales & service team ! Surgeon Hyundai has provided me with one the best dealership experience. If your looking for a Sales representative Hadi is your go to person. The Hyundai experience is unique as the management support the front lines staff to help thier clients like yourself. Your one stop shop for Hyundai ! Thanks Hadi, Surgenor Hyundai and service team.

I just bought my second vehicle from Sillin. She is an amazing person, I decided to change the colour of my vehicle last minute, with a full breakdown and she saved the day! I will forever go to Hyundai surgenor as long as Sillin is there!!!

Thank you so much Sillin, I love my Venue!!!!

I bought my first car with Elias Ziade. Great seller with outstanding costumer service. The car was in good condition however the Surgenor Hyundai cleaning team did a poor job cleaning the car inside and left some dirt all over the vehicle

I'd give them a zero if it was an option. Never buy a used car from these people. They will say one thing and do another.

They were supposed to replace all the brakes before I bought the vehicle. They replaced the front ones that wore out in 9 months (poor quality parts). The back ones they just cleaned up regardless of the stipulations in place. They were supposed to sand and paint over some troubling rust spots, which are rusty the exact same way again.

Nothing but problems and terrible customer service. The sales guy who we bought it from no longer works there. Everyone else I have spoken to has been super rude and trying to give the run around and the excuse that it is "normal wear and tear." If you say you are going to do something, then you do it. Common business ethics!

My back brakes are done. Their comment "well we cleaned them up, and now they're done because of wear and tear." That's fine and dandy if they hadn't said they'd REPLACE them before I bought it as it was agreed upon as a stipulation of me purchasing the vehicle. If they had replaced them as they said they would, they shouldn't have been worn out now. However, considering the very low quality parts they use, who knows if that is true.

Their next fix to the situation "we will pay for half of the repair. $250." Considering I can get back brakes fixed for that price, and they should have been replaced to begin with, that's a slap in the face.

I will never, ever give this place another penny.

After paying off this vehicle I was going to buy a brand new Hyundai because of how great the sales agent was when I bought this vehicle. After the (dis)service I have received, my business will be going elsewhere.

If you're truly looking for a Hyundai, go to any of the other dealers within the Ottawa limits. Stay clear of this place. They're crooks and liars.

Friendly dealer. Great selection and prices. Salesman comes with you on test drive. We hate that...

Doing business with Surgenor Hyundai was an absolute pleasure! Jo and Tarek exceeded our expectations far beyond what we had expected. We will certainly continue to be long-term customers. Great job guys, thank you!

Just bought my first car at this dealership and couldn't have had a better experience! Brother Jo and Rene guided me through the process and made sure I understood everything about my first big investment! Many thanks to you both. 10/10 recommend this dealership and especially Brother Jo's fantastic customer service!

I purchased my very first vehicle with mark at Surgenor Hyundai (a Hyundai Elantra GT), He made sure i was able to have everything i personally wanted in a vehicle and more. He also provided us with all of the information. I cant say enough about this place everyone is welcoming and appreciative of you the second you walk in the door from sales to service. On top of all that they worked with my parents to surprise me with getting to pick it up earlier then I had expected. I thought I was going in to sign some papers they had forgot to get me to sign about a month ago. When i walked in there was my car with a big red bow and a sign that said Congratulations on your very first car. Thank you mark and mike for making my purchase of my first car an experience i will never forget.

I'd give them a zero if it was an option. Never buy a used car from these people. They will say one thing and do another.

They were supposed to replace all the brakes before I bought the vehicle. They replaced the front ones that wore out in 9 months (poor quality parts). The back ones they just cleaned up regardless of the stipulations in place. They were supposed to sand and paint over some troubling rust spots, which are rusty the exact same way again.

Nothing but problems and terrible customer service. The sales guy who we bought it from no longer works there. Everyone else I have spoken to has been super rude and trying to give the run around and the excuse that it is "normal wear and tear." If you say you are going to do something, then you do it. Common business ethics!

My back brakes are done. Their comment "well we cleaned them up, and now they're done because of wear and tear." That's fine and dandy if they hadn't said they'd REPLACE them before I bought it as it was agreed upon as a stipulation of me purchasing the vehicle. If they had replaced them as they said they would, they shouldn't have been worn out now. However, considering the very low quality parts they use, who knows if that is true.

Their next fix to the situation "we will pay for half of the repair. $250." Considering I can get back brakes fixed for that price, and they should have been replaced to begin with, that's a slap in the face.

I will never, ever give this place another penny.

After paying off this vehicle I was going to buy a brand new Hyundai because of how great the sales agent was when I bought this vehicle. After the (dis)service I have received, my business will be going elsewhere.

If you're truly looking for a Hyundai, go to any of the other dealers within the Ottawa limits. Stay clear of this place. They're crooks and liars.

So happy to leave today with a brand new car that fits our needs! Thanks SO much to Brother Jo for making my first car buying experience a great one. Your kindness, patience and willingness to go above and beyond the call of duty were much appreciated!

The people at Surgenor's made car shopping an easy and stress free experience. The sales representative that I worked with, Tarek Abdelfatah, was wonderful. He was very attentive, answered all my questions, and went over all my options with me. I ended up buying an Elantra GT from them and I am very pleased with my purchase. I told Tarek that, when the time comes, I look forward to buying my next vehicle from him.

I had a great experience dealing with Sameh Zaky from sales at Surgenor Hyundai in Ottawa. He treated me like family and made the whole process go smoothly. I am really satisfied with his help and time.

Can't say enough good things about my experience with the service team. They went above and beyond to accomodate me and take care of my vehicle.

Above and Beyond Customer Service - thanks Brother Jo! Bought my first car with Brother Jo at Surgenor Hyundai. Fair negotiations, good vehicle and reliable service.

Great car buying experience! Marc and co were a pleasure to work with.

Went to Surgenor 'cause a neighbour had bought there and the Hyundai brand has a good reputation. Staff were courteous and helpful. Was shown models that I was interested in (wasn't pushed towards other models), agent (Jake) answered my questions (i.e., was knowledgeable), and I bought a low mileage 2017 Tuscon Demo. So far, satisfied with vehicle.

brother JO hes the la creme de la creme in service when it come to do way more then what needs to be done when any small R big problem occur with your purchase so GO BROTHER JO dont worries he will take care of you just ask for BROTHER JO YOU WILL NOT REGRET IT , hes the best

I was helped out by Farid. He was great! Very kind and informative. Glad he was around!

I appreciated the sale at surgenor hyunday service from Brother Jo, No more to say. best service.Just keep up brother jo and you"re the best:)

I really appreciated the customer care Tarek provided during my car buying experience. He spent all of his time making sure the deal he offered met my requirements. He was still very helpful after I signed the bill of sale. What a pleasant surprise! I would gladly recommend Tarek to anyone that is interested in buying a new vehicle.

We felt very welcome the moment we stepped in. We were taken care of immediately and were offered coffee and water. Hedi Rasouli took the time to listen to our needs and helped us select the perfect SUV for our needs. We got an awesome deal on a 2018 Hyundai Santa Fe. Hedi took us through the process from A to B without any hesitation and showed professionalism and exceptional customer service all throughout. He answered all our questions and concerns. Couldn't be any happier! Thanks Hedi for being a great help! Will definitely contact Hedi for our next car purchase.