Sundance Cinemas Houston

Sundance Cinemas Houston Review

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3.3
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R
3 years ago

EDIT: Since AMC took over, they no longer pay for ...

EDIT: Since AMC took over, they no longer pay for parking. Instead, you get a coupon for a free movie. Bring your coffee as they don't serve any. It's turned into a bit of a dump.

I don't really make use of the restaurant/bar aspect, but parking is deceptively easy and the upscale clientele generally adhere to high standard of movie theater etiquette. And no tacky carpet!

J
3 years ago

I DESPISE this theater. Here is what you will typi...

I DESPISE this theater. Here is what you will typically experience. Your parking will be comped for you when you buy your tickets. Each ticket may cost upward of $12-13 plus they will tack on an amenities fee of $2-3. What that means, I am told, is that this surcharge is done so that they do not have to run product commercials before your show starts. Popcorn bags run $5-7. And if you've ever made popcorn at home you know that this is pure profit.

Now, I'm sure that when Angelika went out of business, the financial planners with Sundance said "Yeah, well, that was Angelika. But we are Sundance. We will revamp the theater, put in some nice sofas, offer better food choices and beverages and yes, we'll even fix those horrifically bad Angelika screens where the picture was so washed out, it was laughable." Now, those sandwiches may be excellent as are the beverages but I can see a party of two getting into the upper $80's before the evening is over.

Sundance was probably gambling on a boom in urban housing downtown that would bring in people from the surrounding high rises. But Houston is a very mobile town. It isn't like other places where living in the city means you won't own a car. And truthfully, even with the cost of gas, one could drive out to the Cinemark Memorial (my current favorite theater for superb sound quality and image quality better than what I observed by popping into several screens at Sundance; no amenities fee and free parking).

The thing that I DESPISED the most though, was the lighting in the theaters proper. I like a dark movie house. That's because I really care about picture quality. At Sundance they have so many lights on along the walkways it never gets dark. There's safety lighting everywhere! under the chairs, along the stairwell. It's ridiculous. I couldn't enjoy the movie.

Is there ever a situation where Sundance is better? I would say only if they are featuring a highly rated on Rotten Tomatoes, independent film, that one wouldn't be able to see elsewhere and one that one doesn't want to wait for streaming Netflix.

But for me, one visit to Sundance was enough.

S
3 years ago

Staff are slow and rude. There are always issues e...

Staff are slow and rude. There are always issues eg shows not running, being moved to other auditoriums. Ticket machines on the front desk are frequently broken. We went twice; we won't go again.

S
3 years ago

I loved this theater when it was Sundance, but sin...

I loved this theater when it was Sundance, but since AMC took over it is not worth going to. They no longer validate parking. Customer service is not good. Food options are terrible compared to Sundance. I'm not sure how they justify calling this a "Dine-In." I will drive out to Alamo Drafthouse or go to iPic if I want a movie/dinner experience or Edwards Greenway if I just want to see a movie.

J
3 years ago

Found the theater to be dirty and rundown. When we...

Found the theater to be dirty and rundown. When we showed up to our seats about 20 minutes before movie time, they hadn t cleaned yet and our seats had trash all around. Bathroom was rundown as well. We will probably choose another theater next time.
FYI, the parking garage is $12. The attendant said the theater would reimburse us, but they just got credit for the concession stand. Not the end of the world, but a heads up.

M
3 years ago

Web site said tickets were $11 plus a $3 online pr...

Web site said tickets were $11 plus a $3 online processing fee. So I opted to purchases ticket at the theater and save fee. Attend at the theater told me the was ticket is $11 and $3 parking fee total $14. However, I caught the rail and I had a rail pass and they still charged me parking. RIP OFF.

s
3 years ago

I liked how it's located in the middle of downtown...

I liked how it's located in the middle of downtown. Only it's a bit of a challenge to find parking. There's only valet parking available at the theater itself. If you drive around the block you can park at the meters and walk to the theater. The movie theater inside was beautiful and clean. Also the concession stand is very nice. We noticed though that it was pretty quiet there weren't many people there and it was on the weekend in the evening which was unexpected.

G
3 years ago

I miss the Sundance Theater. It's just another typ...

I miss the Sundance Theater. It's just another typical AMC theater that is not kept up and has a horrible concessions counter. The only advantage it has is being downtown. So much potential to make it better wasted.

T
3 years ago

This theater is terrible! The manager I m assuming...

This theater is terrible! The manager I m assuming was very rude to me the customer, as well as the employee helping me with my tickets. If I could I would give this theater zero stars. Worst customer service!

K
3 years ago

The pizza was extremely crispy on the ends burn...

The pizza was extremely crispy on the ends burnt and dry. It was freezing cold not like a regular theater temp damn freezing. Honestly if I could ve got my money back I would ve, but I didn t want to be that customer. The staff weren t too helpful either.

C
3 years ago

Theater and food stand was not very clean...trash ...

Theater and food stand was not very clean...trash left in multiple seats from previous showtime, but the awesome customer service and friendliness of the employees made up for it. I ll give this location another try soon to see if it was just an off day.

S
3 years ago

Place sucks! Staff has no customer service focus....

Place sucks! Staff has no customer service focus. Movie is supposed to start at 12:45. At 1:05 it s a blank screen. No one can explain what s happening. Only one cash register open with two employees working. Place is dirty.

J
3 years ago

Great atmosphere! There is assigned seating so yo...

Great atmosphere! There is assigned seating so you can relax in the lobby drinking a glass of wine or your old style coke bottle, while waiting on your movie. They serve a variety of food, pizza, wraps, coffee. The theater seats are very comfortable. Don't forget your parking ticket because they validate. If I have a choice I will not go to another theatre in the Houston area other than Sundance Cinemas. Great date night! I could go on and on and on.

C
3 years ago

Nice date spot. Always a good movie to watch. Some...

Nice date spot. Always a good movie to watch. Sometimes the line at the bar and grill sections gets long, but the bartenders are always very nice and helpful. Great good selection - my favorite is the pear and Gorgonzola pizza!!

a
3 years ago

This AMC is the WORST THEATER I've ever been in an...

This AMC is the WORST THEATER I've ever been in and it makes me sad.
1. The sound quality is terrible - weirdly balanced so dialogue is almost impossible to understand and just generally too quiet.
2. The temperature controls are way off or AC is just broken - it's been far too hot every time we've gone, whether a full theater or an empty one (definitely worse in a full theater though).
3. Staff ignored our multiple complaints about the two points above on multiple separate visits and were rude about it.
4. The food is all frozen stuff (I think just pizzas now) that's heated up and the drink selection is not great. Wine does not appear to be stored at proper temperatures. One occasion, I was served warm sparkling wine....Not like, room temperature, but actually warm. Another trip, my red wine was very oxidized and had probably been open for a week. Staff unwilling to provide a refund or serve me something else without charging for it.

Also, it's not "full service" dine-in like Alamo Drafthouse or SMG. You still order and pick up food at a counter outside the theater. That's deceptive branding on AMC's part.

This place is the closest movie theater to me and I really really want it to be good. Or even just decent. But I can't justify paying to watch a movie in a hot theater and not being able to hear the dialogue.
My negative review doesn't even take into account how much better this theater was before it became an AMC, but it's definitely salt in the wound. I'm still bitter that they don't validate or reimburse for theater district parking like Sundance did. They offer a $10 credit for food or drinks, but why would I want $10 towards hot old wine and a frozen pizza? I've resolved to driving the extra 20 minutes one-way to another (non AMC) theater.

K
3 years ago

1. Parking is $12. It was not explained that if yo...

1. Parking is $12. It was not explained that if you keep the parking receipt it can be redeemed at the food/bar area.
2. I ordered a hot dog. After 10 minutes I enquired where the hot dog was. After checking I was informed to wait a few minutes. After further checking I was told the cook did not show up.
3. 15 minutes into it I asked for a refund. The concessions staff did not know how to issue a refund. Eventually it was taken care of 20 mins since ordering the hot dog.
4. The movie was scheduled to start at 1:30pm. After 30 minutes of ads and trailers it started at 2pm!!!!
5. The seat and general area in the theater had not been cleaned. It was not good.
6. I was told the ladies bathroom was disgusting by wife.
7. My urinal in the men s bathroom had puke in it.
If I could give less than one star I would.

J
3 years ago

Worst movie theatre I've been to honestly , you're...

Worst movie theatre I've been to honestly , you're paying $20 for a ticket and it's not even dine in, also they wouldn't sell me even a beverage because my movie was last of the night and they close concession 15 before last showing and also good luck finding parking:) ALSO poorly staffed

J
3 years ago

It's not bad. It's an AMC. I liked it more as Sund...

It's not bad. It's an AMC. I liked it more as Sundance -- the food was better and they had a larger beer selection. They keep it mostly clean and the screens don't have holes in them. Crowds here will most likely not be as obnoxious as other AMCs due to the location. It's not exactly carrying on the legacy of the late, great Angelika, but perhaps that sentiment should remain in the past.

D
3 years ago

Terrible since AMC took over

Terrible since AMC took over
Will not go back Bad food selections no parking poor movie selections
Just not the same atmosphere

P
3 years ago

Trash. I was so disappointed that my favorite thea...

Trash. I was so disappointed that my favorite theater, Sundance, had been replaced by AMC. The entire reason that I frequented Sundance was to have a more mature space. The food and drinks from Sundance was great. I gave this AMC a chance and it was as much of a let down as I imagined. Poor customer service and an immature environment. The food was terrible. I live in the Downtown area and what a spoil...

J
3 years ago

Staff is very pleasant. Great location. Love the i...

Staff is very pleasant. Great location. Love the intimate feel of the theaters. Unfortunately, it's not being kept clean. There was debris all over the food counter. Most of the napkin boxes were empty. Debris on the floor. AND THE BATHROOMS WERE VERY DIRTY!!!

Z
3 years ago

From Cream of the Crop to Bottom of the Barrel!

From Cream of the Crop to Bottom of the Barrel!
Used to be a great theatre under Sundance. Parking used to be reimbursed... Now you pay the $12. The bathrooms are absolutely filthy, and the theaters aren't much better. A real shame!

N
3 years ago

I've been here twice. I thought I would give it an...

I've been here twice. I thought I would give it another try... but they failed again. This is nothing against the actual workers. They are all super nice, but whoever manages and runs this location needs help. The first and second time I went here, the food/bar lines took so long. I missed all the previews and almost the start of the movie. The second time I was there it was so hot I was sweating the first half of the movie.

J
3 years ago

Thank goodness it was a Monday night and no one wa...

Thank goodness it was a Monday night and no one was there. Else, how would they keep track of who ordered what if the lobby had been full of people? The cashier at the concessions barely mumbled a word when we ordered. When I finished paying for popcorn and water, she went on to the next customer without giving me my popcorn. Then the popcorn tasted old and there were too many small pieces. . . a sure sign of old popcorn. The website advertises "unique eats". Pizza, chicken fingers and giant pretzels does not constitute uniqueness. The seats were wide and comfortable but the theater had a mildewy odor. There is so much movie theatre competition these days, I think this one needs to step up its game.

C
3 years ago

Very clean movie theater will kind and helpful sta...

Very clean movie theater will kind and helpful staff. Popcorn is good and they have the big 100 selection soda machine. There is also a full bar with a grill that is priced fairly well considering it's a movie theater.

J
3 years ago

I wanted to purchase a gift card for my niece, who...

I wanted to purchase a gift card for my niece, who lives in Houston, for Christmas. I'm from Kansas and the manager said he would not transact business over the phone or online, so I was unable to purchase the gift she wanted. Very disappointed they refuse to do business.

D
3 years ago

This is the old Sundance theater, now owned by AMC...

This is the old Sundance theater, now owned by AMC. I have to admit that I'm sad that Sundance is gone, but I love the location and AMC has not changed the vibe of the place too much. You can still get beer, wine and cocktails, but the food menu has been gutted. I've been told that they are working on bringing back better food selections, but we'll see. I'll upgrade my review if this improves. I like that they still have reserved seats and serve adult beverages though. They have also changed the parking policy. They no longer refund your theater district underground parking in cash, BUT they do allow you to use the ticket for credit at the ticket both (if you have not purchased in advance), or at the concession stand for food and drinks. Parking as of this writing was $12, which is easy to spend at the concession stand.

C
4 years ago

The movie hasn't even started and it has been a ho...

The movie hasn't even started and it has been a horrible experience. 1) they are completely out of carbonation (no drinks, no mixins for mixed drinks; I don't drink soda often, but I enjoy one at the theaters), 2) the AC is out, 3) the screen is broken and they are working on it, and 4) the popcorn is stale. I will never come back to this location.

G
4 years ago

The absolute worst theatre I have ever been to. W...

The absolute worst theatre I have ever been to. We paid $20 for parking for nothing. We went in to see Avengers Endgame and upon walking in, we saw that the entire theater, floors, seats, tables, etc. was disgusting and filthy. The TWO soda fountains were out of almost everything. We asked for water and they gave us two tiny cups and said "you'll have to fill it up at the water fountain". No soap in the DISGUSTING bathrooms, and dead roaches on the floor. When the movie started, we realized the sound was super low and all we could hear were children talking and people fumbling around in their popcorn buckets. I went and asked to have the sound turned up, they said okay, then after 20 more minutes, it was the same. You couldnt hear anything except during action scenes. We went to ask for a refund, they called the manager TWICE and they never showed up. We tried calling corporate and you can't talk to a person! We would press 3 on the first menu and then 4 on the second, then it hangs up on you. We will never be back and you can rest assured that everyone I know will hear about how horrible this place was.

R
4 years ago

I would give this place 0 stars if I could. They ...

I would give this place 0 stars if I could. They close the concessions before the final movies even start. When I was able to order food, it was cold. The hot dog buns had dried to a rock and the sausage was cracked and cold. Do not give this place your business. Just relax and watch Netflix. You will have a better experience.

C
4 years ago

Nice place for family and friends. A little on the...

Nice place for family and friends. A little on the expensive side as they are basically forcing you to pay for selected seats. If you are a movie goer such as me arrive early so that you who ever you Go with can choose where you want to sit. This reserved seating is bs. But I guess this is just another way to stereotype white America because they figure most African Americans can't afford such places.

Sundance Cinemas Houston

Sundance Cinemas Houston

3.3